{"id":1450460,"url":"https://alion.io/job/expedia-group-senior-product-manager-2","title":"Senior Product Manager","company":{"id":1763687,"name":"Expedia Group","domain":"expediagroup.com","url":"https://alion.io/company/expediagroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":37,"ghost_share":0.027,"stale_share":0,"repost_share":0.243,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false}],"status":"live","first_seen_at":"2026-09-29T07:45:23Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T13:37:32Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":3,"flags":["repost"],"days_open":41},"description":"At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.\nHere, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.\nSenior Product Manager, Orders & Reservations\nAbout the Team\nOrders & Reservations sits at the center of Expedia Group's commerce platform - the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.\nWhat You Will Do (Roles & Responsibilities)\nAs a Senior Product Manager, you will help improve the Book-to-Serve journey by optimizing purchase, booking, and payment success while reducing Failed Customer Interactions through better validation, orchestration, retry, guidance, and intelligent routing. Specifically, you will:\nOwn the end-to-end product vision, strategy, and roadmap for order management and reservations, translating business and technical goals into measurable outcomes for a highly scalable, business-critical platform\nPartner closely with engineering and architecture teams to design and evolve APIs, distributed systems, and cloud-based integrations that improve orchestration, retry logic, and intelligent routing across the transaction lifecycle\nDrive down Failed Customer Interactions by leading incident learnings, root-cause analysis, defect reduction, and monitoring/alerting improvements in partnership with operations and support teams\nLead cross-functional delivery across product, engineering, design, analytics, finance, and risk - writing clear PRDs, prioritization frameworks, and delivery plans, and building alignment through executive updates and trade-off discussions\nExplore and apply AI/ML, LLMs, and intelligent automation (e.g., anomaly detection, synthetic monitoring, agent-assisted operations) to proactively catch and prevent booking, payment, and servicing failures\nUse data, dashboards, and experimentation to continuously track purchase, booking, and payment success rates, identifying friction points across the Shop-to-Book-to-Serve journey and prioritizing fixes accordingly\n Minimum Qualifications\nMin 7+ years of product management experience owning complex, platform-oriented products across booking, orders, reservations, payments, servicing, or transaction lifecycle\nStrong understanding of commerce/booking journeys - supply, payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing\nProven ability to define product vision, strategy, and roadmaps that drive measurable improvements in success, reliability, and cost metrics for large-scale systems\nStrong technical fluency (APIs, distributed systems, data platforms, cloud architectures) and ability to partner effectively with engineering\nDemonstrated cross-functional leadership and stakeholder communication skills, including executive updates and influence without direct authority\nStrong analytical rigor - using data, experimentation, and root-cause analysis to guide decisions and reduce Failed Customer Interactions\nPreferred Qualifications\nExperience with order management systems, reservation platforms, travel/hospitality commerce, marketplaces, or other high-volume transactional products\nFamiliarity with booking and servicing metrics - Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, contact/failure rates\nExperience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners\nExperience building or scaling self-service servicing capabilities for cancellations, changes, refunds, and trip management\nExperience driving platform cost optimization, telemetry efficiency, cloud economics, or governance programs\nSoftware engineering, systems architecture, or computer science background, with ability to engage deeply in technical design discussions\nExperience operating products globally across multiple brands, lines of business, markets, currencies, regulatory environments, or customer segments\nMBA or equivalent business education; technical degree or equivalent technical experience\nExperience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints\nAccommodation requests\nExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.\nAbout Expedia Group\nExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.\nImportant notice\nEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.\nEqual Opportunity\nExpedia is committed to creating an inclusive work environment with a diverse workforce. 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