{"id":3645328,"url":"https://alion.io/job/expedient-client-success-manager-expedient","title":"Client Success Manager - Expedient","company":{"id":179747,"name":"Expedient","domain":"expedient.com","url":"https://alion.io/company/expedient","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Prompt Engineering","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-02T22:38:14Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T18:53:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Expedient is hiring a Client Success Manager to join the AI team. This position will own the post-sales client lifecycle for assigned accounts, ensuring clients achieve operational and business outcomes through successful adoption of the AI platform. The CSM partners closely with Sales, Solutions Architects, Product, and Support to guide clients through onboarding, adoption, optimization, renewal, and expansion.\nExpedient is a managed infrastructure and cloud services provider helping businesses transform their IT operations through hybrid cloud, infrastructure modernization, and increasingly through applied AI. Expedient occupies a unique position between infrastructure operations and applied AI delivery. We hold ourselves to a clear set of values that show up in how we work every day: we exhibit passion, embrace teamwork, demonstrate accountability, show adaptability, and stay focused on results. If that sounds like the kind of team you want to build with, we would love to hear from you.\nWhat You'll Do:\nClient Onboarding & Adoption\nLead client onboarding and implementation coordination\n\nDefine success plans tied to measurable business outcomes\n\nDrive user adoption and workflow integration\n\nEnsure time-to-value targets are achieved\n\nConduct Strategic Business Reviews (SBRs)\n\nStrategic Account Management\nDevelop trusted advisor relationships with executive stakeholders\n\nAlign AI platform capabilities to client KPIs\n\nIdentify expansion opportunities\n\nCreate account growth strategies with Sales partners\n\nRetention & Renewal Management\nMonitor client health indicators\n\nProactively identify churn risk\n\nBuild and execute remediation plans\n\nOwn renewal readiness and forecasting\n\nAI Value Realization\nHelp clients quantify:\n\nProductivity gains\n\nCost reductions\n\nAutomation impact\n\nRevenue acceleration\n\nRisk mitigation\n\nCreate ROI narratives for executive sponsors\n\nCross-Functional Leadership\nAdvocate for client needs internally\n\nPartner with Product on roadmap feedback\n\nCoordinate with Support for escalations\n\nCollaborate with Marketing on advocacy programs\n\nData & Operational Excellence\nMaintain CRM hygiene\n\nTrack client usage analytics\n\nDeliver accurate forecasts and health scoring\n\nManage client lifecycle documentation\n\nWhat We Are Looking For:\nRequired:\n5+ years in Client Success, Account Management, Consulting, or SaaS\n\n2+ years supporting enterprise software or AI/ML platforms\n\nExperience managing $2M-$5M ARR book of business\n\nProven retention and expansion success\n\nExecutive communication\n\nCommercial negotiation awareness\n\nAI/ML platform fluency\n\nBusiness process optimization\n\nChange management\n\nData analysis and storytelling\n\nCRM proficiency (e.g., Salesforce)\n\nPreferred:\nExperience in generative AI, automation, or analytics\n\nFamiliarity with:\n\nLLMs\n\nAI governance\n\nPrompt engineering\n\nAPI integrations\n\nWorkflow automation\n\nThis is a hybrid position requiring proximity to one of our eligible office locations which include Cleveland, OH, Pittsburgh, PA, Denver CO, Columbus, OH, Phoenix, AZ, or Charlotte, NC. 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