{"id":1139578,"url":"https://alion.io/job/expeditors-international-account-manager-18","title":"Account Manager","company":{"id":4803,"name":"Expeditors International","domain":"expeditors.com","url":"https://alion.io/company/expeditors","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:17:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T10:28:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We take care of our employees, and they take care of our customers!\nBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.\nOur Mission\nWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!\n To own day-to-day operations for a strategic global technology customer: to keep GPS tracking devices deployed, stocked, and ready at every shipping location; to manage shipment exceptions and security escalations through to resolution; and to build the SOPs, onboarding, and process improvements that let the program scale across U.S. and international sites. The Account Manager is the customer’s operational point of contact and the person who makes sure issues are identified early, owned completely, and closed out with consistent follow-through.\nKey Responsibilities\nManage daily operations for a strategic global technology customer, supporting high-value shipments across U.S. and international locations. \nCoordinate GPS tracking device deployment and inventory, including replenishment, activation, installation requirements, and site readiness. \nManage shipment exceptions and security escalations, working with operations teams, logistics providers, and customer stakeholders through resolution. \nLead new shipper onboarding, including coordinating training, establishing processes, and ensuring teams are ready to execute. \nDevelop and maintain customer-specific SOPs for device placement, shipment monitoring, escalation protocols, and operational procedures. \nCoordinate daily with customer stakeholders, warehouses, freight forwarders, carriers, shippers, and internal monitoring teams to address operational exceptions. \nSupport pilots and new technology rollouts, including implementation, monitoring performance, gathering feedback, and documenting results. \nReview shipment, device, and inventory performance to drive process improvements. \n Strong ownership and accountability: proactively manages issues from identification through resolution with consistent follow-through. \nOperations-focused account management experience supporting complex, high-volume enterprise customers. \nHighly organized and detail-oriented, with the ability to manage multiple priorities, locations, and workstreams simultaneously. \nStrong problem-solving skills with the ability to identify operational gaps and implement practical solutions. \nExcellent communication and stakeholder management skills across customers, operations teams, vendors, and internal teams. \nComfortable managing time-sensitive escalations and coordinating rapid response and resolution. \nProcess-oriented, with experience developing and implementing SOPs, operational workflows, training, and new-site rollouts. \nLogistics, supply chain, or transportation experience preferred, particularly within complex or high-value shipping environments. \nUniversity degree or equivalent business qualifications. \nMinimum 3 years of Expeditors or industry experience. \nProficient in MS Office and CRM software; comfortable working in shipment-visibility and tracking platforms. \nEnglish language proficiency. \n A successful candidate must pass Expeditors’ pre-employment background check.\nExpeditors offers excellent benefits:\nPaid Vacation (first year prorated based off month of hire then eligible for 15 days)\nHolidays (10)\nFlexible Days (2)\nPaid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)\n401(k) Retirement Savings Plan with employer match\nEmployee Stock Purchase Plan (ESPP)\nMedical, Prescription Drug, Dental & Vision Coverage\nHealth Savings Account (HSA)\nLife and Disability Insurance\nPaid Parental Leave (additional eligibility criteria)\nDependent Care Flexible Spending Account (DC FSA)\nCommuter Benefit\nEmployee Assistance Program (EAP)\nTraining and Personnel Development Program\nEducational Assistance and Reimbursement\nAll your information will be kept confidential according to EEO Guidelines.\nSalary range: Base Salary: $80,000 - $100,000 + Account Commission\nApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.","description_format":"text","description_chars":5198,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-23T10:11:31Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:7","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/expeditors-international-account-manager-18","json_url":"https://alion.io/job/expeditors-international-account-manager-18.json","meta":{"generated_at":"2026-09-24T14:07:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}