{"id":4293664,"url":"https://alion.io/job/expeditors-international-command-center-operations-lead","title":"Command Center Operations Lead","company":{"id":4803,"name":"Expeditors International","domain":"expeditors.com","url":"https://alion.io/company/expeditors","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Federal Way, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:37:29Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:20:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.\nCargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.\n A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations. With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.\nA primary duty of the Operations Lead is to foster high morale and performance from their team. Through regular check-ins and constant review of their team's work, a Lead aims to proactively identify issues, seize training opportunities, and uphold team morale.\nIn their role, a Lead will guide the operational efforts in the Command Center during their designated shift. They are responsible for training their team to provide consistently smooth operational processes, that are seamlessly aligned with other shifts.\nAdditionally, the Operations Lead is tasked with ensuring customer needs and requirements are understood and adhered to in day-to-day operations. They play a crucial role to define and refine customer requirements in alignment with Command Center capabilities; through reviewing and resolving any new, or outstanding questions, in collaboration with the Business Operations team.\nOperational Responsibilities:\nEnsure efficient day-to-day operations of the Cargo Signal Command Center.\nSupport in operations where needed, including critical escalation.\nImplement, review, and adjust processes to address customer needs appropriately and comprehensively, in collaboration with the Business Operations Team.Update alert response steps in Cargo Signal customer profiles.\nTrain team members on any special or irregular response steps.\n\nConstantly review their team’s work.Ensure we are providing quality work and premium service.\nIdentify root cause for errors and implement solutions in collaboration with Command Center Manager.\n\nImplement performance metrics to monitor areas of continuous improvement and promote operational efficiency.\nMaintain thorough awareness and understanding of Cargo Signal technology and service offerings.\nSupport Sales Team with operational knowledge and advice.\nEnsure a smooth transition between shifts, with an appropriate turnover.\nTeam Leadership Responsibilities:\nLead a team of Logistics Security Analysts with 3-5 direct reports.\nSupport their team’s development and career growth.Conduct bi-weekly individual check ins focused on performance and employee satisfaction.\nConduct regular team meetings to promote team cohesion and operational uniformity.\nConduct regular performance reviews supported data and feedback.\n\nCollaborate closely with Command Center Manager on operational and training needs.\nCollaborate with Command Center Manager to create shift plans ensuring 24/7/365 Command Center coverage.Adjust personal work hours to cover operational needs. Fill gaps as needed.\n\nUnderstand and communicate the company’s vision and strategy.\nDevelop and organize individual ongoing training, exercises, and qualification standards for their team.\nConduct incident response drills.\nEnsure their team understands how their work is tied to outcomes.\nEnsure that explanations and training coming from Monitoring Supervisor and Command Center Manager are understood by their team.\n Knowledge:\nMust have strong understanding of logistics functions (Air, Ocean, Trucking, Distribution, Risk Management). \nExpert knowledge of Expeditors systems and internal operations.\nUnderstanding of security equipment used, such as: Cargo Signal platform, GPS trackers, and cellular networks.\nFamiliarity with emergency/ incident response protocols and processes.\nComplete understanding of maps and global addresses and communication.\nSkills:\nEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.\nStrong organizational skills.\nGood computer skills (Outlook, Excel, Word, PowerPoint, Zoom).\nFluent in English (required) - Additional language skills (preferred).\nBehaviors:\nPositive and willing-to-help attitude. Brings the best out in people.\nLead by example; self-driven toward quality work and to always be learning.\nAptitude for resolute questioning to find the root cause when given incomplete information.\nProactive research or clarification on anything they don’t understand.\nSense of urgency.\nProactive situational awareness.\nQuality-Obsessed approach to timely and accurate information.\nExude company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary\nRespect for global regulatory compliance procedures and integrity to always uphold them.\nPuts the team ahead of self.\nCares deeply about the successes and job satisfaction for themselves and their team members.\nEducation and Experience:\nHigh School Diploma or GED (required) / Any one of: AA, AS, BA, BS Degrees (desired)\nMid-career experience in a security or logistics role\nSupervisory experience with hiring, direct reports, conducting reviews, etc. (preferred)\nExperience training or teaching with proven results (required)\nSecurity/military/law enforcement background a plus\nExperience communicating with service provider contacts; including drivers, warehouse agents and dispatchers.\nExperience communicating with security and/or law enforcement.\nKnowledge of transportation routing and balancing capability and cost vs. customer service requirements.\nEI Leadership / EI Supervisor / Change Management / IATA Certification (desired)\nSupply Chain Security Certification + Dangerous Goods Certification (will be assigned if not yet acquired)\n Candidate may elect to work at one of the following Cargo Signal office locations:\nFederal Way, WA\nSeattle, WA\nBellevue, WA\nLynnwood, WA\nExpected base pay: $30-35 per hour\nCargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.\nExpeditors offers excellent benefits:\nPaid Vacation, Holiday, Sick Time \nHealth Plan: Medical, Prescription Drug, Dental and Vision\nLife and Long Term Disability Insurance \n401(k) Retirement Savings Plan (US only)\nEmployee Stock Purchase Plan \nTraining and Personnel Development Program\nReporting Structure: Senior Manager, Security\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":6987,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs Brokerage"],"lifecycle":[{"event":"open","at":"2026-11-14T00:20:22Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 2 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T03:04:50Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/expeditors-international-command-center-operations-lead","json_url":"https://alion.io/job/expeditors-international-command-center-operations-lead.json","meta":{"generated_at":"2026-11-14T03:04:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4803},"rest":"https://alion.io/mcp/rest/get_company?id=4803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpeditors-international-command-center-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpeditors-international-command-center-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpeditors-international-command-center-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expeditors-international-command-center-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpeditors-international-command-center-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4293664}},{"tool":"search_jobs","arguments":{"company":"expeditors.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4293664},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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