{"id":1139584,"url":"https://alion.io/job/expeditors-international-customs-brokerage-lead-agent","title":"Customs Brokerage Lead Agent","company":{"id":4803,"name":"Expeditors International","domain":"expeditors.com","url":"https://alion.io/company/expeditors","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":23,"ghost_share":0,"stale_share":0.739,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Uniondale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-22T20:11:10Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T10:11:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.\n Tasks and Duties\nThis section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Customs Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.\nEnsure smooth and timely clearance process flow.\n\nEnsure all customers standard operating procedures are followed as per the SOP.\n\nEnsure accurate and timely data entry into our operating system.\n\nMonitor shipment reports to ensure total customer satisfaction.\n\nSupport the Supervisor in the following areas:\nAllocating workloads, monitoring workboards to ensure internal KPI’s are met e.g., timely keying.\n\nBuild and maintaining strong relationships with customers and governmental Customs organizations.\n\nAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.\n\nAssist in retention calls and complete customer reviews with your regular customers to document in the CRM.\n\nMonitor customs refunds by customs authorities utilizing BNP report where needed.\n\nProactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.\n\nBe a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.\n\nAllocate workloads within team to ensure smooth operations during peak activity or staff absence.\n\nPromote productivity tools within the team (e.g., using RAFT,, expo customs)\n\nBe continuously open and positive to implementing new system changes and enhancements with your team.\n\nPhysical Demands\nThis section lists physical demands required of this job and may be edited to the specific job role.\nUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.\n\nWrite with pencil/pen/marker.\n\nFunctions performed primarily while seated at desk\n\nExpeditors Key Performance Expectations\nThis section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.\nExceptional Customer Service:\n\nExceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).\nJob Execution:\n\nConsistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.\nReliability:\n\nConsistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.\nCollaboration:\n\nDisplays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.\nCommunication:\n\nEffectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.\nCulture:\n\nExhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.\nPersonal Growth and Development:\n\nParticipates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.\nProduct Agent Job-Specific Performance Expectations\nThis section lists the core business-critical performance expectations applicable to all product agents, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.\nTimely and Accurate Shipment Processing\n\nEnsures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.\nTimely and Accurate Data Entry\n\nEnsures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.\nTimely and Accurate Billing and Accounting\n\nInvoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.\nGlobal logistics industry knowledge\n\nGood computer skills (e.g., MS Excel, MS Word)\n\nFluent in English\n\nGood knowledge of customs brokerage process and system essential\n\nGood knowledge of incoterms\n\n Expeditors offers excellent benefits:\nPaid Vacation, Holiday, Sick Time\nHealth Plan: Medical\nLife Insurance\nEmployee Stock Purchase Plan\nTraining and Personnel Development Program\nGrowth opportunities within the company\nEmployee Referral Program Bonus\nSalary: 60-65K","description_format":"text","description_chars":6663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Customs Brokerage","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-23T10:11:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:11","win:early","comp:brand"],"computed_at":"2026-09-23T21:36:26Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/expeditors-international-customs-brokerage-lead-agent","json_url":"https://alion.io/job/expeditors-international-customs-brokerage-lead-agent.json","meta":{"generated_at":"2026-09-23T21:36:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}