{"id":4053109,"url":"https://alion.io/job/expeditors-international-distribution-operations-manager","title":"Distribution Operations Manager","company":{"id":4803,"name":"Expeditors International","domain":"expeditors.com","url":"https://alion.io/company/expeditors","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CAPA","optional":false},{"name":"Copilot","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Power Automate","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-10T23:54:21Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T22:55:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder\nWe take care of our employees, and they take care of our customers!\nBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.\nOur Mission\nWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!\nwww.expeditors.com\n The Distribution Operations Manager is responsible for leading the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused service across warehouse and customer-facing activities.\nThis position provides leadership to operational supervisors, leads, warehouse personnel, and customer service functions while maintaining accountability for service performance, inventory accuracy, labor utilization, process compliance, employee development, and continuous improvement.\nThe Operations Manager serves as a key link between Distribution leadership, customers, Customer Service, Inventory Control, warehouse operations, and other Expeditors departments. The successful candidate will be a hands-on leader who can balance daily execution with longer-term operational improvement and business growth.\nKey Responsibilities\nOperational Leadership\nProvide daily leadership and direction for Distribution operations.\nOversee receiving, put-away, inventory management, picking, packing, staging, shipping, RMA, and other value-added services.\nEnsure customer requirements, service commitments, and operational cutoff times are consistently achieved.\nEstablish daily priorities and ensure supervisors and leads have clear direction.\nMonitor workload, capacity, staffing, and operational constraints throughout the day.\nIdentify potential service failures early and drive timely corrective action.\nMaintain strong communication between warehouse operations, Customer Service, Inventory Control, and leadership.\nSupport implementation and execution of customer-specific SOPs and work instructions.\nPeople Leadership & Development\nLead, coach, and develop Operations Supervisors, Warehouse Leads, and operational team members.\nEstablish clear expectations for ownership, accountability, communication, and performance.\nConduct regular one-on-one meetings and employee development discussions.\nIdentify training and cross-training requirements.\nDevelop bench strength and succession opportunities within Distribution.\nPromote an environment where employees are empowered to identify problems and recommend solutions.\nPartner with leadership to evaluate staffing requirements based on workload, customer volume, and business growth.\nEnsure effective utilization of permanent and temporary labor.\nCustomer Service & Account Performance\nMaintain a strong understanding of operational requirements for assigned customer programs.\nPartner with Customer Service teams to provide timely and accurate communication regarding operational status, exceptions, and customer requests.\nParticipate in customer business reviews and operational meetings as required.\nLead operational response to escalations and service failures.\nEnsure commitments made to customers are communicated clearly to the operational teams responsible for execution.\nSupport onboarding and implementation of new Distribution customers and services.\nInventory Control & Quality\nMaintain a strong culture of inventory accuracy and transactional discipline.\nEnsure physical material movement aligns with system transactions.\nPartner with Inventory Control on cycle counts, inventory reconciliations, audits, and root-cause investigation.\nMonitor inventory discrepancies and establish corrective and preventive actions where appropriate.\nReinforce customer-specific handling, serialization, lot control, RMA, high-value product, or other special requirements.\nEnsure documentation and operational records are maintained accurately.\nKPI & Performance Management\nEstablish and monitor operational KPIs covering areas such as:Receiving performance\nOrder processing and shipping performance\nInventory accuracy\nProductivity\nLabor utilization\nCustomer service performance\nQuality/error rates\nSafety\n\nReview performance trends and identify areas requiring corrective action.\nUse operational data to support staffing, capacity, and process decisions.\nDevelop action plans when performance falls below established targets.\nCommunicate operational performance, risks, and improvement activities to Distribution leadership.\nContinuous Improvement\nIdentify opportunities to improve productivity, accuracy, safety, and customer experience.\nDrive standardization of warehouse processes and work instructions.\nChampion 5S, visual management, standard work, root-cause analysis, and continuous improvement practices.\nReduce unnecessary manual processes and improve workflow efficiency.\nPartner with systems and technical resources on warehouse technology improvements.\nSupport warehouse layout, capacity, racking, equipment, and process-flow improvements.\nLead or participate in corrective action and process-improvement initiatives.\nSystems & Technology\nDevelop strong working knowledge of Distribution warehouse management and customer systems.\nEnsure employees receive appropriate system training and understand the relationship between physical warehouse activity and system transactions.\nParticipate in system testing, implementation, upgrades, and operational readiness activities.\nIdentify opportunities to improve reporting and operational visibility through technology.\nSupport customer system integrations and warehouse technology initiatives when required.\nSafety, Security & Compliance\nMaintain a safe, organized, and professional warehouse environment.\nReinforce established safety requirements and immediately address unsafe conditions or practices.\nEnsure appropriate handling and security controls are maintained for customer inventory.\nMaintain operational readiness for internal, customer, regulatory, and quality audits.\nReinforce housekeeping and 5S expectations throughout the facility.\nPartner with appropriate internal teams on security, facility, and compliance requirements.\nLocation: SFO District / Milpitas, CA\n Demonstrated experience in warehouse, distribution, logistics, fulfillment, or supply-chain operations.\nPrevious experience leading employees in an operational environment.\nStrong understanding of warehouse processes including receiving, inventory management, order fulfillment, and shipping.\nStrong organizational and prioritization skills.\nDemonstrated ability to manage multiple customers, priorities, and operational issues simultaneously.\nStrong written and verbal communication skills.\nProven ability to investigate problems, determine root causes, and implement corrective actions.\nStrong customer-service mindset with the ability to manage escalations professionally.\nProficiency with Microsoft Excel, Outlook, Teams, and other Microsoft 365 applications.\nComfortable working directly within warehouse operations and not exclusively from an office environment.\nPreferred\nExperience within a third-party logistics (3PL) environment.\nExperience managing high-value, technology, semiconductor, healthcare, or other complex customer programs.\nExperience with warehouse management systems and ERP platforms such as SAP EWM or SAP S/4HANA.\nExperience supporting inventory audits, cycle-count programs, or formal inventory-control processes.\nExperience with Lean, 5S, continuous improvement, or structured root-cause analysis.\nExperience leading supervisors and/or warehouse leads.\nExperience supporting new customer implementations, facility expansions, system implementations, or operational startups.\nLeadership Competencies\nThe successful candidate should demonstrate:\nOwnership: Takes accountability for results and follows issues through resolution.\nOperational discipline: Establishes clear processes and ensures consistent execution.\nCustomer focus: Understands that warehouse performance directly impacts the customer experience.\nCommunication: Provides clear, timely, and direct communication across functions and levels.\nLeadership: Sets expectations, develops employees, and holds teams accountable.\nProblem solving: Uses facts and data to identify root causes rather than simply treating symptoms.\nAdaptability: Effectively manages changing volumes, priorities, staffing, and customer requirements.\nContinuous improvement: Consistently looks for safer, faster, simpler, and more accurate ways to operate.\nCollaboration: Builds strong working relationships across operational and support functions\nTechnical Skills\nStrong understanding of software development principles.\nExperience with automation platforms such as Power Automate.\nExperience with Microsoft Copilot and M365 technologies.\nFamiliarity with data structures, APIs, integrations, and system architecture.\nBasic understanding of AI, machine learning, LLMs, and prompt engineering.\nAbility to troubleshoot technical issues independently.\nBusiness Skills\nStrong analytical and problem-solving abilities.\nAbility to understand complex operational processes.\nExperience translating business requirements into technical solutions.\nExcellent communication and stakeholder management skills. \nPreferred Qualifications\nExperience developing automations, applications, or digital solutions.\nExperience leading cross-functional projects.\nExperience working in operations, logistics, finance, or enterprise shared services environments.\nCertifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.\n Expected base salary: $70,304.00\nEligible for bonus\nExpeditors offers excellent benefits:\nPaid Vacation (first year prorated based off month of hire then eligible for 15 days)\nHolidays (10)\nFlexible Days (2)\nPaid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)\n401(k) Retirement Savings Plan with employer match\nEmployee Stock Purchase Plan (ESPP)\nMedical, Prescription Drug, Dental & Vision Coverage\nHealth Savings Account (HSA)\nLife and Disability Insurance\nPaid Parental Leave (additional eligibility criteria)\nDependent Care Flexible Spending Account (DC FSA)\nCommuter Benefit\nEmployee Assistance Program (EAP)\nLearning & Development Program\nEducational Assistance and Reimbursement\nAll your information will be kept confidential according to EEO Guidelines.","description_format":"text","description_chars":11367,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs 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