Operations Manager (Customer Onsite)
Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Oct 22, 2026. Expeditors International scores B on the Alion truth index.
"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission:
We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
www.expeditors.com
The Operations Manager is responsible for orchestrating end-to-end Order Management and
logistics supporting Order Management demands. Serving as the primary escalation point and
interface between NASA technical leads, program stakeholders, and cross-functional
operations, supply chain teams, and partner engagement teams. This role applies deep
logistics and systems deployment expertise to deliver mission-critical compute, network, and
data center infrastructure on schedule, while maintaining strict adherence to NASA operational
standards.
Responsibilities
- Oversee the end-to-end order lifecycle from requisition intake and validation to
fulfillment, staging, and site deployment across NASA centers and partner facilities in
support of the customer’s journey
- Serve as the primary escalation point for NASA program managers, engineering teams,
and vendor networks regarding complex order inquiries, delays, and critical supply
bottlenecks.
- Direct, mentor, and balance the day-to-day workload of the Operations Coordinator
team, handling tiered operational questions and ensuring quality across high-volume
order pipelines.
- Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to
identify operational bottlenecks and implement process improvements.
- Review, refine, and present infrastructure demand forecasts, SLA compliance
dashboards, and order status reports to senior NASA leadership and other stakeholders
- Lead weekly customer operational syncs, pipeline reviews, and cross-functional
alignment sessions with site operations, logistics teams, and other various stakeholders
- Develop, document, and maintain Standard Operating Procedures (SOPs) for order
triage, change management, and asset tracking.
- Execute structured training and onboarding plans to scale coordinator capabilities and
ensure compliance with federal asset tracking standards.
- Assume operational leadership and decision-making authority during critical deployment
windows or when senior operations management is unavailable.
- Foster a high-reliability team culture centered on operational precision, customer
partnership, and proactive risk mitigation
Qualifications
- Bachelor’s degree in supply chain management, Logistics, Operations Research,
Information Systems, or equivalent professional experience.
- 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment,
preferably supporting technical infrastructure, data centers, or mission-critical tech
deployments
- Proven track record leading or mentoring operational teams in fast-paced, high-volume
environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence
- Strong familiarity with technical infrastructure components (servers, networking
equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations
- Demonstrated expertise in order management platforms (e.g., SAP), and
spreadsheet-based reporting (advanced Excel / Google Sheets).
- Exceptional analytical and problem-solving skills with the ability to interpret fulfillment
data and drive actionable operational decisions
- Superior customer-facing and executive communication skills, with experience managing
escalations under tight deadlines with proven stakeholder management
- Willingness to Travel: 20%
*Must be legally authorized to work in the United States
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Dug, Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Expected compensation range from $85,000 - 115,000 annually