{"id":3112701,"url":"https://alion.io/job/expeditors-international-operations-manager-customer-onsite","title":"Operations Manager (Customer Onsite)","company":{"id":4803,"name":"Expeditors International","domain":"expeditors.com","url":"https://alion.io/company/expeditors","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brisbane, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:57:42Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T13:34:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"\"We're not in the shipping business; we're in the information business\" - Peter Rose, Expeditors Founder\nWe take care of our employees, and they take care of our customers!\nBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.\nOur Mission:\nWe recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!\nwww.expeditors.com\n The Operations Manager is responsible for orchestrating end-to-end Order Management and\nlogistics supporting Order Management demands. Serving as the primary escalation point and\ninterface between NASA technical leads, program stakeholders, and cross-functional\noperations, supply chain teams, and partner engagement teams. This role applies deep\nlogistics and systems deployment expertise to deliver mission-critical compute, network, and\ndata center infrastructure on schedule, while maintaining strict adherence to NASA operational\nstandards.\nResponsibilities\nOversee the end-to-end order lifecycle from requisition intake and validation to\nfulfillment, staging, and site deployment across NASA centers and partner facilities in\nsupport of the customer’s journey\nServe as the primary escalation point for NASA program managers, engineering teams,\nand vendor networks regarding complex order inquiries, delays, and critical supply\nbottlenecks.\nDirect, mentor, and balance the day-to-day workload of the Operations Coordinator\nteam, handling tiered operational questions and ensuring quality across high-volume\norder pipelines.\nAudit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to\nidentify operational bottlenecks and implement process improvements.\nReview, refine, and present infrastructure demand forecasts, SLA compliance\ndashboards, and order status reports to senior NASA leadership and other stakeholders\nLead weekly customer operational syncs, pipeline reviews, and cross-functional\nalignment sessions with site operations, logistics teams, and other various stakeholders\nDevelop, document, and maintain Standard Operating Procedures (SOPs) for order\ntriage, change management, and asset tracking.\nExecute structured training and onboarding plans to scale coordinator capabilities and\nensure compliance with federal asset tracking standards.\nAssume operational leadership and decision-making authority during critical deployment\nwindows or when senior operations management is unavailable.\nFoster a high-reliability team culture centered on operational precision, customer\npartnership, and proactive risk mitigation\n Qualifications\nBachelor’s degree in supply chain management, Logistics, Operations Research,\nInformation Systems, or equivalent professional experience.\n4+ years of hands-on experience in Order Management, logistics, or technical fulfillment,\npreferably supporting technical infrastructure, data centers, or mission-critical tech\ndeployments\nProven track record leading or mentoring operational teams in fast-paced, high-volume\nenvironments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence\nStrong familiarity with technical infrastructure components (servers, networking\nequipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations\nDemonstrated expertise in order management platforms (e.g., SAP), and\nspreadsheet-based reporting (advanced Excel / Google Sheets).\nExceptional analytical and problem-solving skills with the ability to interpret fulfillment\ndata and drive actionable operational decisions\nSuperior customer-facing and executive communication skills, with experience managing\nescalations under tight deadlines with proven stakeholder management\nWillingness to Travel: 20%\n*Must be legally authorized to work in the United States\n Expeditors offers excellent benefits:\nPaid Vacation, Holiday, Sick Time\nHealth Plan: Medical, Prescription Dug, Dental and Vision\nLife and Long-Term Disability Insurance\n401(k) Retirement Savings Plan (US only)\nEmployee Stock Purchase Plan\nTraining and Personnel Development Program\nExpected compensation range from $85,000 - 115,000 annually","description_format":"text","description_chars":5110,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Customs Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-22T21:24:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/expeditors-international-operations-manager-customer-onsite","json_url":"https://alion.io/job/expeditors-international-operations-manager-customer-onsite.json","meta":{"generated_at":"2026-10-27T14:50:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4803},"rest":"https://alion.io/mcp/rest/get_company?id=4803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpeditors-international-operations-manager-customer-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpeditors-international-operations-manager-customer-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpeditors-international-operations-manager-customer-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expeditors-international-operations-manager-customer-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpeditors-international-operations-manager-customer-onsite"}]}