{"id":2556469,"url":"https://alion.io/job/expel-customer-success-manager","title":"Customer Success Manager","company":{"id":11770,"name":"Expel","domain":"expel.com","url":"https://alion.io/company/expel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":1815},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SIEM","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:10:51Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T09:00:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Security is hard. Not just technically, but organizationally. Security leaders are constantly having to justify their programs, translate technical outcomes for non-technical executives, and demonstrate that their investments are working. At Expel, we exist to make that easier. And as a Customer Success Manager, you’re central to delivering on that promise.\nYou own a portfolio of commercial accounts. Your customers renew because you’ve built real trust with their security teams and leaders, and because you’ve made sure they can clearly articulate what Expel has done for their program. You’re not a product trainer or a check-in scheduler. You’re a genuine partner in their security journey.\nYou’ll work alongside Technical Support Engineers and Security Solutions Engineers who handle the technical depth. Your focus is on the business relationship, value realization, and making sure customers stay and grow. You manage accounts of moderate complexity and know when to bring in reinforcements.\nYour success is measured by retention in your book of business. If customers renew and expand, you’re doing it right.\nWe’re looking for someone based in the Pacific time zone of the United States to help us better serve our West Coast and APAC customers.\nWhat Expel can do for you\nDeepen your expertise in cybersecurity and how organizations manage risk, improve their security posture, and communicate security outcomes.\nBuild relationships with security leaders and business stakeholders across a wide range of industries.\nWork with collaborative teammates across Customer Success, Security Solutions Engineering, Technical Support, and our Security Operations Center.\nGive you a strong foundation in customer service delivery and a thoughtful, established playbook that leaves room for good judgment.\nCreate opportunities to grow your customer success and security expertise, including potential paths toward senior and principal-level CSM roles.\nBe part of a remote-first team that values treating people like people, getting it done together, continuous improvement, and intentional transparency.\nWhat you can do for Expel\nDrive annualized bookings retention (ABR) toward 95% or higher across your portfolio, forecast renewals accurately, and get ahead of customer health risks.\nBuild trusted relationships with security practitioners, managers, economic buyers, and executive stakeholders who influence renewal decisions.\nLead business reviews, synchronously or asynchronously depending on account complexity, that connect Expel’s work to customer goals and measurable outcomes.\nIdentify and qualify expansion opportunities, including cross-sell, upsell, and overages, and partner with Account Executives to move them forward.\nCoordinate Security Solutions Engineers, Technical Support Engineers, Support, Product, and other internal partners so customers get the help they need.\nHelp customers clearly communicate the value of their Expel investment to their leadership through both data and a compelling narrative.\nOwn customer-facing communication during security incidents, partnering with the SOC and technical teams on the response.\nParticipate in the customer escalation on-call rotation a few times per year.\nWhat you should bring with you\n2+ years of customer success or account management experience supporting B2B customer relationships.\nAt least 2 years of exposure to the cybersecurity industry through operations, consulting, governance, risk and compliance (GRC), products, or incident response.\nExperience managing multi-stakeholder customer relationships and navigating complex organizations.\nA track record of driving customer retention and recognizing opportunities for account growth.\nStrong consultative skills, including the ability to listen closely, ask thoughtful questions, and build trust.\nThe ability to communicate comfortably with both security engineers and senior executives, including CISOs.\nSolid familiarity with MDR, EDR, SIEM, NDR, cloud security, and how those technologies fit into a broader security program.\nWorking familiarity with security frameworks such as the NIST Cybersecurity Framework.\nBasic negotiation and conflict management skills, including the ability to stay calm and constructive when situations get complicated.\nA bachelor’s degree or relevant certifications are a plus, not a requirement.\nAdditional notes\nThe base salary range for this role is $93,900-$136,200, plus bonus and equity. While this represents the full compensation range, we're targeting a base salary between $105,000-$126,000 for this particular hire. Final compensation will be determined based on a candidate's relevant experience, skills, qualifications, and alignment with the needs of the role.\nAt Expel, our employee benefits reflect our commitment to our crew. Unlimited PTO, equity for everyone, work location flexibility, up to 24 weeks of parental leave, and excellent health benefits are some of the ways we care for our Expletives.\nWe’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.\nWe're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\nWe’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.\nSalary Range\n$93,900—$136,200 USD","description_format":"text","description_chars":5662,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-14T19:22:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/expel-customer-success-manager","json_url":"https://alion.io/job/expel-customer-success-manager.json","meta":{"generated_at":"2026-10-15T09:41:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11770},"rest":"https://alion.io/mcp/rest/get_company?id=11770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpel-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpel-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpel-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expel-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpel-customer-success-manager"}]}