{"id":2051165,"url":"https://alion.io/job/expel-it-support-specialist","title":"IT Support Specialist","company":{"id":11770,"name":"Expel","domain":"expel.com","url":"https://alion.io/company/expel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Herndon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T21:12:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T16:01:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you the person friends and family call when their tech stops working? Do you get a kick out of fixing a problem and watching someone get back to their day? How about being the go-to person for technology at a cybersecurity company?\nYou're patient, curious, and never happier than when you're figuring out why something isn't working. Whether it's a frozen laptop, a conference room that won't connect, or a new hire's first morning, you stay calm and get people back to work.\nAs a cloud-based IT organization, we're breaking the traditional mold and thinking creatively about how we can make the day-to-day life of our employees simple. We're always looking for innovative solutions, and we need someone with the wit and determination to help us achieve our goals.\nIn this role, you'll be the first point of contact for end-users who need technical help and the face of IT at our HQ in Herndon, VA. You'll resolve everyday device, account, and app issues, keep our conference rooms and shared spaces running smoothly, and make sure every new hire starts with the access and equipment they need. It's an onsite role, so you'll be the person who makes sure the technology people walk up and touch works exactly like it should.\nIf you're up for the challenge, we want to hear from you!\nWhat Expel can do you for you\nProvide the autonomy to find problems and propose solutions.\nGive you hands-on experience with a modern, cloud-first IT stack.\nSurround you with a team of problem solvers.\nEnsure you get support, mentoring, and feedback to make you successful.\nWhat you can do for Expel\nBe the first point of contact for end-users who need technical help, and escalate anything that needs admin or engineering changes.\nKeep end-users updated on the status of their requests.\nProvide friendly and unflappable walk-up and break-fix support for IT-owned systems at HQ, including conference room, AV, kiosk, and shared-space technology.\nRun new-hire onboarding sessions and make sure new hires have access on day one.\nMake sure assets ship and come back on time, working with our device lifecycle vendor.\nHelp end-users get the most from our tools through one-on-one, small group, and organization-wide training sessions.\nKeep our end-user documentation and IT knowledge base current.\nSpot recurring issues in tickets and recommend improvements.\nWhat You Should Bring With You\nStrong troubleshooting skills, with a desire to get to the root of an issue.\nExperience supporting macOS and Windows devices.\nFamiliarity with cloud platforms such as Google Workspace, Slack, Zoom, 1Password, and Atlassian products like Confluence and Jira.\nFamiliarity with identity platforms such as Okta, including helping end-users with sign-in and MFA issues.\nFamiliarity with conference room and shared-space technology, like Zoom Rooms and Neat devices.\nUnderstanding of basic networking concepts such as VLANs, subnets, and wireless troubleshooting.\nFamiliarity with a ticketing system such as Jira Service Management.\nComfort using AI tools like Claude and Gemini to speed up day-to-day work.\nExcellent customer service and communication skills, with a habit of treating colleagues like customers.\nCapacity to balance interrupt-driven tasks with planned work.\n1+ year of professional experience in IT support, help desk, or a related role.\nCompTIA A+, CompTIA Network+, or Jamf Certified Associate - Jamf Pro is a plus.\nAn associate's degree or credible panache.\nAdditional notes\nThis is an onsite, in-person role at Expel’s HQ in Herndon, Virginia, with the expectation of being onsite 3 to 5 days per week. Applicants must be located within the Washington D.C. metropolitan area.\nThe base salary range for this role is between $57,000 USD and $82,000 USD, with a target range of $60,000 to $77,000, plus bonus eligibility and equity.\nWe believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.\nWe're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.\nWe're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\nWe’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.\nSalary Range\n$57,000—$82,000 USD","description_format":"text","description_chars":4834,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-07T21:45:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/expel-it-support-specialist","json_url":"https://alion.io/job/expel-it-support-specialist.json","meta":{"generated_at":"2026-10-11T19:18:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11770},"rest":"https://alion.io/mcp/rest/get_company?id=11770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpel-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpel-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpel-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expel-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpel-it-support-specialist"}]}