{"id":3363778,"url":"https://alion.io/job/expel-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":11770,"name":"Expel","domain":"expel.com","url":"https://alion.io/company/expel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":181000,"currency":"USD","period":"year","gross":null,"usd_annual":181000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"SIEM","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:51:34Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T04:59:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through deep technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.\nYou partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver the technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When complex integrations or troubleshooting challenges arise, you're the expert who makes it work. When customers need guidance on optimizing their security operations, you're their trusted technical advisor.\nYour success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with strategic and enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.\nWhat Expel can do for you\nExtend your network of security leaders across a wide variety of industries \nPlug you in to customer missions that matter: keeping people safe and saving lives\nDeepen your expertise in the security market, and in particular security operations\nSet you up to flex your consultative risk management and security strategy muscles\nProvide access to, hands down, the best security operations platform on the market\nHelp you continue to gain experience with security technologies and methodologies\nWhat you can do for Expel\nDrive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities\nBuild deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions\nAdvise customers on security program improvements, detection strategies, and how to get more value from their technology investments\nHelp customers mature their use of Expel over time, expanding integrations and optimizing their configuration\nProvide technical content and support for CSM-led quarterly business reviews\nHandle complex troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed\nOwn technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication\nIdentify technical expansion opportunities (new integrations, additional coverage)\nProvide coaching and mentorship to less experienced TAMs and CSMs on technical matters\nWhat you should bring with you\n7+ years of security industry experience, majority in consultative customer-facing roles\nDeep technical expertise in three or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies\nExperience in customer-facing technical roles (solutions engineering, professional services, technical consulting)\nUnderstanding of enterprise security operations and the challenges security teams face\nStrong consultative skills; leads with listening, understands customer context before recommending solutions\nAbility to communicate complex technical concepts to varied audiences, from SOC analysts to security directors\nAdditional Notes\nThe base salary range for this role is between $134,700 USD and $195,300 USD, plus bonus eligibility and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $150,000 and $181,000 based on experience, skills, and market data.\nWe believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.\nWe're only hiring those authorized to work in the United States.\nWe're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\nWe’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.\nSalary Range\n$134,700—$195,300 USD","description_format":"text","description_chars":4971,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-27T22:14:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":181000,"is_top_pay":false},"html_url":"https://alion.io/job/expel-senior-technical-account-manager","json_url":"https://alion.io/job/expel-senior-technical-account-manager.json","meta":{"generated_at":"2026-11-04T08:56:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11770},"rest":"https://alion.io/mcp/rest/get_company?id=11770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpel-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpel-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpel-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expel-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpel-senior-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3363778}},{"tool":"search_jobs","arguments":{"company":"expel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3363778},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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