{"id":3594241,"url":"https://alion.io/job/experian-account-manager-client-success","title":"Account Manager- Client Success","company":{"id":3558,"name":"Experian","domain":"experian.com","url":"https://alion.io/company/experian","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":20,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":63},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-01T23:09:58Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-10T05:09:04Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.\nWe operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.\nWe invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.\n As an Account Manager, you'll be at the centre of driving client success, retention, and growth across your portfolio.\nYou'll take full ownership of the post-sale relationship, partnering with clients to ensure they unlock real, measurable outcomes through Experian's solutions. You think commercially, sell solutions with confidence, and Experience digging into prospects' pain points and validating the issues they're facing with senior partners will set you up to succeed.\nEvery day, you'll look ahead-spotting new growth opportunities, showcasing Experian's value in compelling ways, and building a pipeline. You'll work with the Business Development team to progress high-quality opportunities and keep momentum high across your accounts.\nWhat You'll Bring to Experian\nExceptional relationship-building skills, helping you connect with clients quickly and collaborate with Sales, Product, Delivery and Data Ops.\nSharp time-management and prioritisation, juggling proactive engagement, renewals and issue resolution with confidence.\nCommercial instincts that cut through, helping you spot upsell and cross-sell opportunities and understand the value they create for clients.\nA meticulous eye for detail across reporting, forecasting, renewals and day-to-day client communication.\nClear, compelling communication - whether writing, presenting or engaging directly with senior team members.\nInfluencing skills that inspire action, both with client execs and our teams.\nA results-driven mindset, bringing urgency and ownership to renewals, risks and client outcomes.\nMicrosoft Office capability, especially in Excel and PowerPoint.\nA proactive, self-driven approach, while still being a contributor to a high-performing Client Success team.\n Work that matters - What you'll be doing\nManage and strengthen client relationships across a defined portfolio to drive retention and renewal outcomes.\nGenerate new sales opportunities through proactive outbound engagement and timely inbound followup via calls and emails.\nDeeply understand customer needs and requirements to ensure solutions delivered align with client objectives.\nCollaborate with Solutioning, Product, Delivery and Data teams to support effective solution design and implementation.\nResearch accounts, map key stakeholders, and proactively build and maintain relationships at multiple levels.\nPartner with Sales Directors to build pipeline and identify upsell and crosssell opportunities.\nEscalate client issues early and appropriately to ensure fast and effective resolution.\nRespond promptly to all internal and external queries to support an excellent client experience.\nMore About You\nYou're early in your sales career - anywhere from zero to two years in - and hungry to grow. You're naturally curious, commercially minded, and motivated by uncovering opportunities and helping clients succeed.\nYou build rapport quickly, communicate with confidence, and take a consultative, relationship-first approach to every conversation. You're comfortable navigating fast-moving environments, switching gears when needed, and keeping multiple priorities on track without losing momentum.\nBenefits/Perks:\nNovated Leasing & Salary Packaging\nGreat compensation package and bonus / commission plan\nCore benefits including Experian shares discount and wellness program\nFlexible work environment, hybrid model\nFlexible time off including volunteer time off, personal leaves and paid holidays\n 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave\n Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.\nExperian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.\nExperian Careers - Creating a better tomorrow together\nFind out what its like to work for Experian by clicking here","description_format":"text","description_chars":5567,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Flexible time off","Growth opportunities","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-11-02T01:03:37Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":1,"age_days":8,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/experian-account-manager-client-success","json_url":"https://alion.io/job/experian-account-manager-client-success.json","meta":{"generated_at":"2026-11-10T07:22:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3558},"rest":"https://alion.io/mcp/rest/get_company?id=3558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexperian-account-manager-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexperian-account-manager-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexperian-account-manager-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/experian-account-manager-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexperian-account-manager-client-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3594241}},{"tool":"search_jobs","arguments":{"company":"experian.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3594241},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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