{"id":2186333,"url":"https://alion.io/job/experian-customer-retention-manager-sales","title":"Customer Retention Manager - Sales","company":{"id":3558,"name":"Experian","domain":"experian.com","url":"https://alion.io/company/experian","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":23,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T13:30:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T17:43:30Z","board_verified":false,"closed_at":"2026-10-21T17:43:30Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.\n We are looking for a Customer Retention Manager to join our Growth Markets - EBE Retention team within GTM. Reporting into the Sales Manager, you will take ownership of customers who are at risk, have stopped using the product, or have expressed an intent to cancel. Your primary objective is to protect and retain revenue, re-establish product usage, and secure renewals by demonstrating ongoing value from Experian’s solutions.\nYou will build strong client relationships, negotiating favourable contract terms, and influencing client decision-making to drive positive business outcomes. You will engage with clients who wish to cancel, addressing their concerns and presenting tailored solutions to retain their business.\n Experience in customer retention, particularly with SME clients, account management, or a similar role in the B2B software industry.\nDemonstrate achievement of retention targets and forecasting.\nTrack record of achieving retention, renewal, or revenue protection targets rather than pure new-business sales. \nStrong commercial negotiation skills with the ability to influence outcomes while maintaining long-term customer relationships.\nTailor communication style to suit a diverse audience, building partnerships and conveying complex information clearly.\nDemonstrate a data-driven approach to decision-making and address client concerns and present tailored solutions.\nExperience collaborating effectively, aligning client needs with our goals to achieve mutually beneficial outcomes.\nWork with cross-functional teams to achieve common goals.\n Benefits package includes:\nHybrid working - 40% office based\nGreat compensation package and uncapped commission\nCore benefits include Pension, Bupa healthcare, Sharesave Scheme and more\n25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.\nOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.\nRecruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers\nGrade: E/EB9\n#LI-DS1 #LI-Hybrid\nExperian Careers - Creating a better tomorrow together\nFind out what its like to work for Experian by clicking here","description_format":"text","description_chars":3331,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-09T16:33:06Z"},{"event":"close","at":"2026-10-21T17:43:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/experian-customer-retention-manager-sales","json_url":"https://alion.io/job/experian-customer-retention-manager-sales.json","meta":{"generated_at":"2026-10-27T03:00:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3558},"rest":"https://alion.io/mcp/rest/get_company?id=3558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexperian-customer-retention-manager-sales"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexperian-customer-retention-manager-sales"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexperian-customer-retention-manager-sales"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/experian-customer-retention-manager-sales\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexperian-customer-retention-manager-sales"}]}