{"id":2696036,"url":"https://alion.io/job/experian-o2c-global-process-expert","title":"O2C Global Process Expert","company":{"id":3558,"name":"Experian","domain":"experian.com","url":"https://alion.io/company/experian","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-16T06:17:10Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T18:32:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.\n 1. Process expertise and global standards\nApply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data.\nTranslate approved global standards into practical processes, functional requirements, documentation, guidance and regional implementation activities.\nAssess and document regional variations, distinguishing justified exceptions from opportunities for standardisation.\nMonitor adherence to approved standards and escalate material deviations, exceptions or design decisions to the GPO.\nMaintain accurate process architecture, controls and supporting documentation as part of the change lifecycle.\n2. Process analysis and improvement\nLead structured current-state and future-state assessments for assigned O2C initiatives.\nIdentify root causes, process gaps, control weaknesses, manual dependencies and opportunities to simplify, standardise or automate.\nAssess end-to-end impacts across processes, data, controls, customers, regions, systems and operating teams.\nDevelop clear business and functional requirements, acceptance criteria and measurable outcomes before technical solution design begins.\nEvaluate options against global standards, business value, scalability, risk, implementation effort and total process impact.\nPrepare evidence-based recommendations for GPO decision, endorsement or prioritisation.\n3. Project orchestration and delivery\nAct as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology and delivery stakeholders around a coherent end-to-end outcome.\nEstablish clarity on process scope, decision rights, owners, dependencies, deliverables and required governance.\nBring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues and ensure open decisions are progressed through the appropriate owners.\nMaintain alignment between the approved global process direction and the solution being designed and implemented.\nPartner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline and project communications.\nLead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance and capacity.\nMonitor process-related risks, dependencies and delivery gaps, escalating where progress, quality or alignment is at risk.\n4. Solution development, testing and readiness\nTranslate process needs into clear functional requirements and work with functional SMEs, technology teams, architects and developers to support solution assessment.\nValidate that proposed solutions meet the business requirement, approved global standards, control expectations and scalability needs without assuming technical architecture ownership.\nDefine or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing.\nMonitor resolution of material defects and consolidate evidence to support business readiness.\nEnsure process, control, data, training, operating-procedure and adoption impacts are addressed before implementation.\nSupport post-implementation review and confirm whether the intended process and business outcomes have been achieved.\n5. Governance, demand and prioritisation\nSupport structured intake and assessment of O2C improvement and change demand.\nEnsure requests are sufficiently understood and defined before progressing into estimation, solution design or delivery.\nProvide analysis and recommendations to support GPO prioritisation, sequencing and trade-off decisions when needed.\nMaintain visibility of assigned initiatives, actions, risks, decisions and dependencies.\nChallenge local solutions that duplicate existing capability, introduce unnecessary complexity or conflict with global direction.\nRepresent or provide cover for the GPO in agreed forums within delegated authority and escalate decisions relating to standards, priorities, material risks or exceptions.\n6. Stakeholder engagement and process advisory\nBuild effective relationships across regional finance, GFS operations, transformation teams, technology functions and other global process areas.\nFacilitate alignment and decisions across stakeholder groups, adapting communication to audience, culture and seniority.\nProvide expert guidance for complex, cross-regional or escalated process matters.\nAct as an escalation point for systemic process issues that cannot be resolved through established operational, SMEs, service desk or technical support channels.\nCommunicate complex process and system matters clearly to technical and non-technical audiences.\n7. Controls, data, performance and adoption\nEmbed financial control, audit, regulatory, data-governance and compliance considerations into process assessments and requirements.\nSupport adherence to company policies and agreed control frameworks and escalate material risks to the appropriate owner.\nUse process data, operational evidence and performance measures to identify improvement opportunities and evaluate outcomes.\nSupport change communication, knowledge transfer and capability building for impacted teams.\nMonitor adoption of approved changes and identify where further intervention is required to sustain the intended outcome.1. Process expertise and global standards\n\nApply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data.\nTranslate approved global standards into practical processes, functional requirements, documentation, guidance and regional implementation activities.\nAssess and document regional variations, distinguishing justified exceptions from opportunities for standardisation.\nMonitor adherence to approved standards and escalate material deviations, exceptions or design decisions to the GPO.\nMaintain accurate process architecture, controls and supporting documentation as part of the change lifecycle.\n2. Process analysis and improvement\n\nLead structured current-state and future-state assessments for assigned O2C initiatives.\nIdentify root causes, process gaps, control weaknesses, manual dependencies and opportunities to simplify, standardise or automate.\nAssess end-to-end impacts across processes, data, controls, customers, regions, systems and operating teams.\nDevelop clear business and functional requirements, acceptance criteria and measurable outcomes before technical solution design begins.\nEvaluate options against global standards, business value, scalability, risk, implementation effort and total process impact.\nPrepare evidence-based recommendations for GPO decision, endorsement or prioritisation.\n3. Project orchestration and delivery\n\nAct as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology and delivery stakeholders around a coherent end-to-end outcome.\nEstablish clarity on process scope, decision rights, owners, dependencies, deliverables and required governance.\nBring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues and ensure open decisions are progressed through the appropriate owners.\nMaintain alignment between the approved global process direction and the solution being designed and implemented.\nPartner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline and project communications.\nLead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance and capacity.\nMonitor process-related risks, dependencies and delivery gaps, escalating where progress, quality or alignment is at risk.\n4. Solution development, testing and readiness\n\nTranslate process needs into clear functional requirements and work with functional SMEs, technology teams, architects and developers to support solution assessment.\nValidate that proposed solutions meet the business requirement, approved global standards, control expectations and scalability needs without assuming technical architecture ownership.\nDefine or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing.\nMonitor resolution of material defects and consolidate evidence to support business readiness.\nEnsure process, control, data, training, operating-procedure and adoption impacts are addressed before implementation.\nSupport post-implementation review and confirm whether the intended process and business outcomes have been achieved.\n5. Governance, demand and prioritisation\n\nSupport structured intake and assessment of O2C improvement and change demand.\nEnsure requests are sufficiently understood and defined before progressing into estimation, solution design or delivery.\nProvide analysis and recommendations to support GPO prioritisation, sequencing and trade-off decisions when needed.\nMaintain visibility of assigned initiatives, actions, risks, decisions and dependencies.\nChallenge local solutions that duplicate existing capability, introduce unnecessary complexity or conflict with global direction.\nRepresent or provide cover for the GPO in agreed forums within delegated authority and escalate decisions relating to standards, priorities, material risks or exceptions.\n6. Stakeholder engagement and process advisory\n\nBuild effective relationships across regional finance, GFS operations, transformation teams, technology functions and other global process areas.\nFacilitate alignment and decisions across stakeholder groups, adapting communication to audience, culture and seniority.\nProvide expert guidance for complex, cross-regional or escalated process matters.\nAct as an escalation point for systemic process issues that cannot be resolved through established operational, SMEs, service desk or technical support channels.\nCommunicate complex process and system matters clearly to technical and non-technical audiences.\n7. Controls, data, performance and adoption\n\nEmbed financial control, audit, regulatory, data-governance and compliance considerations into process assessments and requirements.\nSupport adherence to company policies and agreed control frameworks and escalate material risks to the appropriate owner.\nUse process data, operational evidence and performance measures to identify improvement opportunities and evaluate outcomes.\nSupport change communication, knowledge transfer and capability building for impacted teams.\nMonitor adoption of approved changes and identify where further intervention is required to sustain the intended outcome.\nQualifications\nWhat you will need to bring to the role • Substantial experience across end-to-end Order-to-Cash processes in a complex, international organisation. • Strong O2C process knowledge, with demonstrable depth in at least two relevant areas such as invoicing, accounts receivable, cash application, collections, credit or customer master data. • Proven experience analysing process problems, identifying root causes and translating business needs into clear functional requirements, acceptance criteria and improvement recommendations. • Experience orchestrating cross-functional stakeholders within projects or workstreams to align scope, decisions, dependencies, risks, testing and adoption. • Experience supporting process, technology,...","description_format":"text","description_chars":14308,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-16T10:08:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-16T22:28:33Z"},"pay":null,"html_url":"https://alion.io/job/experian-o2c-global-process-expert","json_url":"https://alion.io/job/experian-o2c-global-process-expert.json","meta":{"generated_at":"2026-10-16T22:28:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3558},"rest":"https://alion.io/mcp/rest/get_company?id=3558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexperian-o2c-global-process-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexperian-o2c-global-process-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexperian-o2c-global-process-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/experian-o2c-global-process-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexperian-o2c-global-process-expert"}]}