{"id":4011703,"url":"https://alion.io/job/experian-servicenow-configuration-analyst","title":"Servicenow Configuration Analyst","company":{"id":3558,"name":"Experian","domain":"experian.com","url":"https://alion.io/company/experian","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-10T07:04:52Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T10:58:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.\n Maintain and govern the Configuration Management Database (CMDB), ensuring adherence to company policies, processes, industry standards, and best practices.\nSupport the Configuration Manager in implementing Configuration Item (CI) lifecycle strategies and collaborating with Supplier Management, IT Request teams, and other IT functions.\nEnsure the accuracy, completeness, and ongoing maintenance of CMDB data, including validation of discovered and manually managed configuration items.\nPartner with Discovery Analysts to ensure effective discovery, management, and tracking of configuration items across the technology estate.\nProduce and maintain KPI dashboards, management reports, and ad hoc analysis to support operational and strategic decision-making.\nConduct periodic hardware and software audits, reconciling asset data against CMDB records and driving issue resolution where discrepancies are identified.\nSupport IT Asset Management (ITAM) projects by coordinating with internal teams and suppliers, gathering required data, and monitoring project deliverables.\nMaintain and continuously improve CMDB documentation, operational procedures, standards, and governance processes.\nIdentify risks, issues, and opportunities for improvement, escalating where appropriate and supporting resolution activities.\nPromote Configuration Management best practices through stakeholder engagement, training sessions, and workshops across IT and business teams.\nWhat You'll Bring\n2+ years of experience working with ITSM tools, preferably ServiceNow.\nStrong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, reporting, and automation capabilities.\nExperience with Power BI or Tableau is advantageous.\nStrong analytical skills with excellent attention to detail and the ability to identify, investigate, and resolve data quality issues.\nExperience producing accurate reporting and presenting insights that support business decisions.\nUnderstanding of ITIL Service Management processes, particularly Configuration Management, IT Asset Management, Incident Management, Problem Management, and Change Management.\nExperience working with CMDB platforms, discovery tools, and Software Asset Management (SAM) technologies.\nKnowledge of hardware and software asset lifecycle management and governance practices.\n Graduate\nITIL v4 Foundations Certificated \n Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.\nRecruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.\nLife at Experian\nSupport for every family: Maternity, paternity and adoption leave for all parents, plus subsidised childcare for all employees.\nCare when it matters most: Employee Assistance Program, Mental Health First Aiders, and compassionate and domestic violence leave.\nFlexibility that fits your life: Flexible work arrangements, with generous annual, sick and family care leave.\nA community where you belong: Employee Resource Groups, paid volunteer leave and recognition through our One Experian program.\nGrowth at every stage: Career mentoring, Harvard Manage Mentor, Experian University and e-learning platforms.\nExperian Careers - Creating a better tomorrow together\nFind out what its like to work for Experian by clicking here","description_format":"text","description_chars":4422,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-11-10T10:30:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/experian-servicenow-configuration-analyst","json_url":"https://alion.io/job/experian-servicenow-configuration-analyst.json","meta":{"generated_at":"2026-11-11T12:44:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3558},"rest":"https://alion.io/mcp/rest/get_company?id=3558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexperian-servicenow-configuration-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexperian-servicenow-configuration-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexperian-servicenow-configuration-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/experian-servicenow-configuration-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexperian-servicenow-configuration-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4011703}},{"tool":"search_jobs","arguments":{"company":"experian.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4011703},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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