# Customer Care Representative

Your role at Tumi: The Customer Care Representative position is responsible for handling customer questions in a high-volume call environment, supporting inbound and outbound customer communication, providing information about Tumi's products, and delivering exceptional customer satisfaction. Responsibilities: · Use proper telephone etiquette and techniques to answer customer calls promptly, politely, and professionally. · Handle customer inquiries both telephonically, by email, and by text. · Follow-up customer calls where necessary. · Document all call information according to standard operating procedures. · Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. · Ensure all customer issues are resolved appropriately and timely within company guidelines. · Ensure all orders are processed to meet service expectations. · Ensure customer information remains confidential and inaccessible to others. · Support eCommerce goals and daily operations. · Has detailed knowledge of all product lines, including material, color, and function. Suggests substitutions for the product that

- **Id**: 3925930
- **Url**: <https://alion.io/job/experience-avalon-customer-care-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Vidalia, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T11:01:17Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 2248
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Shopping Malls & Centers, Cinema

## Company

- **Id**: 2812842
- **Name**: Avalon
- **Domain**: experienceavalon.com
- **Url**: <https://alion.io/company/experienceavalon>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 22
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-10T06:52:35Z

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-07T19:15:32Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 24
- **Reasons**: conf:1, stale_co, win:early, comp:brand
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.