{"id":3916302,"url":"https://alion.io/job/expleo-egypt-application-support-engineer","title":"Application Support Engineer","company":{"id":698571,"name":"Expleo Egypt","domain":"sqs.com","url":"https://alion.io/company/sqs","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-07T12:44:28Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T16:52:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nProvide first-line technical and functional application support across the company’s enterprise application ecosystem, ensuring timely incident handling, initial troubleshooting, and effective escalation to internal application support specialists.\nThe role will strengthen operational capacity during the migration from legacy systems to new platforms, ensuring business continuity and application stability throughout the transition.\nResponsibilities\nReceive, register, categorize, prioritize, and manage application incidents and service requests through the ITSM platform.\nPerform L1 troubleshooting and resolve routine application issues within agreed SLAs.\nMonitor application availability, health, and performance using monitoring tools.\nPerform initial investigation of application logs, API failures, integration issues, and microservices-related incidents.\nCollect technical evidence and escalate complex incidents to L2/L3 teams with clear diagnostic details.\nSupport business users across insurance applications, including policy administration, underwriting, claims, payments, and customer servicing.\nProvide L1 support for both legacy and newly implemented systems during migration and stabilization.\nPerform basic post-release and post-migration verification under internal team supervision.\nMaintain troubleshooting guides, known-error records, and knowledge base documentation.\nProvide regular updates on ticket status, recurring incidents, and operational performance.\nQualifications\nBasic understanding of microservices architecture and distributed applications.\nKnowledge of REST APIs, web services, and system integrations.\nFamiliarity with application monitoring and observability tools, particularly Grafana.\nBasic understanding of log monitoring and analysis tools.\nKnowledge of SQL,Oracle , mongo and relational databases \nUnderstanding of application availability, performance monitoring, and incident troubleshooting.\nFamiliarity with ITSM tools such as Jira Service Management or ServiceNow.\nBasic understanding of authentication, authorization, and application access management.\nFamiliarity with web and mobile application support.\nAutomation & Tools creation is a plus \nEssential skills\nBasic understanding of insurance business processes and operations.\nFamiliarity with policy lifecycle, underwriting, claims, renewals, and premium collection.\nUnderstanding of business-critical transactions and their impact on customer experience and operations.\nPrevious experience in insurance or financial services is preferred\nDesired skills\nAnalytical thinking and troubleshooting capabilities.\nStrong communication and stakeholder management skills.\nEffective incident ownership, follow-up, and escalation.\nGood documentation and reporting skills.\nAbility to work under pressure , manage competing priorities.\nWork on shift basis and following on call schedules","description_format":"text","description_chars":2894,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T12:44:28Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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