{"id":668677,"url":"https://alion.io/job/expo-blog-technical-account-manager","title":"Technical Account Manager","company":{"id":38721,"name":"Expo","domain":"expo.dev","url":"https://alion.io/company/expo-blog","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":249000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Expo","optional":false},{"name":"GitHub","optional":false},{"name":"React Native","optional":false},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-04-22T23:28:20Z","employer_posted_date":"2026-04-22","last_verified_at":"2026-11-03T04:03:30Z","board_verified":true,"closed_at":null,"days_open":194,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":194},"description":"We’re looking for a Technical Account Manager for our Developer Success team to work closely with enterprise customers to deeply understand and anticipate their technical needs and help them be successful as they build web and mobile apps with Expo tools and services.\nA great TAM operates at multiple altitudes - debugging alongside a developer one moment, then aligning with an executive on business outcomes in the next. You represent Expo with our customers and you represent the customer inside Expo. You think in terms of adoption, expansion, and success, and you’re extremely organized and intentional about driving those outcomes.\nResponsibilities\nAs a Technical Account Manager, you will:\nServe as a dedicated technical relationship manager for our strategic customers post-sales, providing direct first-class support for a wide breadth of technical issues related to React Native development, working with the Expo open source framework, and the whole suite of Expo Application Services (EAS), including EAS Build, Update, Workflows, and Hosting.\nDeeply understand each customer’s goals, map them to Expo’s capabilities, and drive execution across both teams. You’ll own the relationship end-to-end: tracking adoption, identifying expansion opportunities, and ensuring customers achieve the outcomes they’re after.\nConduct regular enablement sessions with customers, including general informational sessions highlighting what’s new with the Expo SDK and EAS and how they might benefit, live demos of new products, and focused troubleshooting and brainstorming sessions for specific challenges they face.\nHelp customers adopt new workflows, migrate systems, and expand how they use Expo. This often means illuminating gradual migration strategies for brownfield apps, helping them benefit from the Expo framework early without necessarily having to complete a full migration of all components first.\nCreate and execute onboarding plans for new customers to help them keep momentum and avoid roadblocks as they get started.\nWork with our account executive team to monitor customer health and identify expansion opportunities by deeply understanding their architecture and workflows to see where else Expo can help them. Help build internal tooling to make it easier for us to cover a lot of ground in ensuring that our customers are well-taken care of.\nConnect our customers to product teams to help us build new tools that customers want and improve the tools that they’re already using. This may involve collecting and presenting data about common feature requests, leading live feedback sessions between customers and product developer, or bringing in product subject matter experts for troubleshooting sessions.\nTravel onsite to customers 1-2 times per month for workshops, onboarding sessions, architecture reviews, and executive check-ins. You may also engage with developers at conferences like App.js Conf and Chain React.\nKeep yourself up-to-date on the ever-evolving Expo ecosystem by continuously dogfooding our tools, building apps and demos to maintain an experiential understanding of mobile development that builds credibility and trust with our customers.\nParticipate in activities shared amongst our greater Developer Success team. Everyone regularly supports our users by taking turns answering questions wherever our users are, including our support inbox, Discord, Reddit, and social media platforms. Based on your interests and where customer engagements take you, you may contribute to other areas, such as updating documentation, creating blog and video content, or contributing to the Expo codebase.\nQualities that make you a good fit\nYou have worked on and published quality Expo, Android, iOS, or React Native apps to the stores.\nYou’re comfortable operating at multiple altitudes - you can go deep on a technical problem with a developer and then zoom out to discuss strategy and business outcomes with their leadership.\nYou’re extremely organized and intentional. You understand customer goals, build a plan to get there, and drive execution without dropping threads.\nYou have managed or mentored other developers, and you enjoy talking to other developers about app development.\nHave deep, reflexive empathy.\nYou’re effective at driving change inside enterprises - helping teams adopt new workflows, shift practices, and expand their use of a platform over time.\nGood at getting unstuck and helping others get unstuck.\nGreat at helping users feel that they’re very capable after interacting with you.\nAre comfortable live troubleshooting or delivering a product demo on a customer call.\nAre good at effectively communicating your ideas and code through documentation, GitHub comments, blog posts, video, live speaking, and other public writing.\nUnderstand the problems and aspirations of Expo’s users, which are problems you think of on a daily basis.\nYou’re willing and able to travel 1-2 times per month to be onsite with customers.","description_format":"text","description_chars":4971,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile App Development Services","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-10T22:10:10Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.174,"p_room":0.28,"age_days":194,"expected_fill_days":27,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/expo-blog-technical-account-manager","json_url":"https://alion.io/job/expo-blog-technical-account-manager.json","meta":{"generated_at":"2026-11-03T08:12:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38721},"rest":"https://alion.io/mcp/rest/get_company?id=38721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpo-blog-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpo-blog-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpo-blog-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expo-blog-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpo-blog-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":668677}},{"tool":"search_jobs","arguments":{"company":"expo.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":668677},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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