{"id":297601,"url":"https://alion.io/job/exponential-e-data-centre-operations-technician-team-leader","title":"Data Centre Operations Technician / Team Leader","company":{"id":51505,"name":"Exponential-e","domain":"exponential-e.com","url":"https://alion.io/company/exponential-e","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-01-15T14:11:52Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-07T00:48:19Z","board_verified":true,"closed_at":null,"days_open":264,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":263},"description":"Exponential-e\nFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.\nWe’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.\nJob Description\nAs part of the role, you’ll be required to go through National Security Vetting clearances (SC, NPPV3 and BPSS). The process of you gaining clearances will be funded by the company.\nOverall purpose of the job:\nResponsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.\nThe role will act as a senior technical resource within the team, supporting operational excellence, mentoring colleagues and contributing to continuous improvement initiatives. For the right candidate, this position offers a clear pathway into Team Leader and broader management responsibilities.\nKey responsibilities for this job:\nData Centre Operations \nInstallation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware. \nUse internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc). \nInstallation, configuration and effective load balancing of Intelligent PDUs for power monitoring. \nTroubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. \nBasic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test. \nBuild, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres. \nWork with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments. \nDrive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation. \nProduce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored. \nParticipate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s. \nBuild a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts. \nData Centre Access, Site Management, Proactive System Monitoring & Remote Hands \nMaintain a professional and disciplined approach when working within Exponential-e Data Centre’s. \nUphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. \nManage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. \nProactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. \nEnsure Data Centre’s are always kept in a clean and presentable manner. \nTeam Leadership & Development\nAct as a senior technical point of contact for colleagues, providing guidance and support on complex tasks, incidents and customer requirements.\nSupport the onboarding, mentoring and development of new and less experienced Data Centre Technicians.\nPromote best practice standards across cabling, installations, documentation and customer service delivery.\nContribute to team productivity and continuous improvement initiatives, identifying opportunities to enhance processes, documentation and operational efficiency.\nAssist Data Centre Managers with workload coordination, resource planning and escalation management where required.\nSupport recruitment activities, technical assessments and interviews when opportunities arise.\nDemonstrate leadership behaviours and ownership of operational issues, helping to foster a positive, collaborative and high-performing team culture.\nFor candidates appointed at Team Leader level, additional responsibilities may include coaching team members, conducting performance reviews, leading customer meetings and acting as an escalation point for the wider team.\nKnowledge and experience required: \nYou must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance\nExperience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment. \nProficient in Server, Storage & Network deployment and ongoing break fix support. \nBasic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc \nDeep understanding of DCIM tooling and the importance for accurate asset tracking and management - (Particularly NLyte). \nWell organized and self-motivated with the ability to work alone and as part of a team. \nProficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software. \nExcellent written and verbal communication skills with proficiency with Microsoft office applications. \nAbility to work well under pressure whilst maintaining attention to detail and being able to make informed decisions. \nPassionate, engaged and enthusiastic in delivering a world class service in everything you do.\nFull UK Driving License and personal car is a must for this position. \nSome travel will be made by flight or train and covered by company expenses. \nDesirable knowledge and experience:\nExperience working within a Hyper-Scale Cloud Data Centre \nExperience with Structured Cabling deployments of Copper & Fibre - Including design and deployment - looming, testing and terminating principles \nOur People\nOur people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.\nLearning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.\nExponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.","description_format":"text","description_chars":7729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Enterprise Networks","Managed Network Services","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-05T14:50:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-06T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.181,"p_room":0.28,"age_days":263,"expected_fill_days":41,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/exponential-e-data-centre-operations-technician-team-leader","json_url":"https://alion.io/job/exponential-e-data-centre-operations-technician-team-leader.json","meta":{"generated_at":"2026-10-07T01:44:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2833,"day_limit":5000,"remaining_today":2167,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51505},"rest":"https://alion.io/mcp/rest/get_company?id=51505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexponential-e-data-centre-operations-technician-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexponential-e-data-centre-operations-technician-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexponential-e-data-centre-operations-technician-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exponential-e-data-centre-operations-technician-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexponential-e-data-centre-operations-technician-team-leader"}]}