{"id":141680,"url":"https://alion.io/job/exponential-e-desktop-support-technician","title":"Desktop Support Technician","company":{"id":51505,"name":"Exponential-e","domain":"exponential-e.com","url":"https://alion.io/company/exponential-e","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":11,"ghost_share":0.364,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portsmouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-08-03T14:04:26Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T14:36:10Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":74},"description":"Exponential-e\nFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.\nWe’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.\nOverall purpose of the job:\nProvide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.\nProvide technical support on site as well as remote desktop support to NHS Solent end users.\nWork in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 - 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs.\nPrimarily responsible for managing and owning support tickets and driving customer issues through to resolution.\n\nKey responsibilities for this job:\nRespond to support contacts and tickets as assigned within Service Level Agreements.\nWork as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.\nMaintain an understanding of the internal escalation process.\nMaintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.\nTo be a highly motivated team player with the skills and ability to manage changing priorities.\nSetup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.\nProvide physical Workstation and peripheral relocations.\nPerforms general preventative maintenance tasks on computers, laptops, printers.\nAccess Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);\nEscalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.\nBe able to travel to other NHS Solent sites as part of the operational commitments to support the End Users.\n\nKnowledge and experience required:\nExperience in managing/troubleshooting Windows Desktop Operating Systems.\nExperience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.\nExperience in using ITIL based ticketing system (ITIL foundation preferred).\nDesired skills in Microsoft System Centre, SharePoint and other Microsoft solutions.\nApplicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate.Previous Microsoft certifications of MCP, MCSE and MCSA will be considered.\n\nOur People\nOur people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.\nLearning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.\nExponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. 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