{"id":1706308,"url":"https://alion.io/job/express-flooring-sales-call-center-scheduling-remote","title":"Sales- Call Center Scheduling (Remote)","company":{"id":3795708,"name":"Express Flooring","domain":"expressflooring.com","url":"https://alion.io/company/expressflooring-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T23:40:25Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T03:58:06Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"About the Role \nOur call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. \nAs a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads-no cold calling -and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.\nJob Type: Full-Time - Remote; however, applicants must currently reside and work in the state of Texas.\nCompensation: $20/hr base + commission (average earning potential $60,000+ per year) \nSchedule: Must be available to work shifts within office hours, including one weekend shift: \nMonday - Thursday: 6:00 am - 9:00 pm \nFriday: 6:00 am - 8:00 pm \nSaturday - Sunday: 6:00 am - 6:00 pm\nWhat You’ll Do \nSpeak with potential customers via inbound and outbound calls to schedule qualified in-home appointments. \nEngage with homeowners who request information on our products and services; create urgency and guide them to the next step. \nEnsure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits. \nUse our CRM to record interactions, update customer details, and manage call dispositions.\nMeet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.\nDeliver an exceptional first impression and uphold the Express Flooring customer experience. \nWhat You’ll Bring \n1-2 years of sales or call center experience with proven track record of meeting goals. \nHigh-energy, outgoing, and ambitious personality. \nPassion for exceeding expectations and delivering great service. \nExperience handling objections with confidence. \nEagerness to learn with solid computer skills and openness to coaching. \nReliability, professionalism, and the ability to thrive in a fast-paced environment. \nStrong listening skills, attention to detail, and a patient, service-oriented mindset. \nAdaptability and positivity when things get busy. \nWhy People Love Working Here \nSupportive training and ongoing coaching to help you succeed. \nAccess to advanced training platforms that support your performance. \nLucrative earnings with competitive commission and industry-leading potential. \nFun, energetic team environment with room for growth.\nBenefits & Perks \nComprehensive medical, dental, and visionplan options \nHealth Savings Account(with HDHP enrollment) \nHealth & dependent care flexible spending accounts \nCompany-paid basic life insurance \nVoluntary supplemental life insurance \nCompany-paid short-term disability insurance \nVoluntary long-term disability \nCompany-paid Accident and Hospital Indemnity \n401(k)with company match (Pre-tax & Roth options) \nPaid PTO, bereavement leave, and maternity leave \n7 company-paid holidays \nEmployee Assistance Program (EAP) \nFull compensation packages are based on candidate experience and relevant certifications.\nCompensation Range\n$20—$22 USD\nAbout Us\nExpress Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. \nAs a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees\nExpress Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.","description_format":"text","description_chars":4424,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Forest Resources","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-02T15:00:12Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.679,"p_room":0.55,"age_days":38,"expected_fill_days":33,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/express-flooring-sales-call-center-scheduling-remote","json_url":"https://alion.io/job/express-flooring-sales-call-center-scheduling-remote.json","meta":{"generated_at":"2026-10-25T04:01:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3795708},"rest":"https://alion.io/mcp/rest/get_company?id=3795708"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpress-flooring-sales-call-center-scheduling-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpress-flooring-sales-call-center-scheduling-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpress-flooring-sales-call-center-scheduling-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/express-flooring-sales-call-center-scheduling-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpress-flooring-sales-call-center-scheduling-remote"}]}