General Manager
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 15, 2026. Express scores A on the Alion truth index.
Overview
About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About Bonobos Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Store Name
Easton Town CenterResponsibilities
POSITION OVERVIEW
As a General Manager, you are responsible for leading your team to create a best in class customer experience by driving conversion, building customer loyalty, and maximizing profitability in a high volume and complex store. You ensure all key metrics and goals for your store are met by hiring, training, developing and coaching your team.
KEY RESPONSIBILITIES
Talent
Leads the Sales Leadership Team to deliver consistent customer experience and operational excellence, aligning actions and execution of standards
Builds and maintains a strong team through succession planning, recruiting, retaining, and developing high performing talent
Ensures all associates complete immersion programs and other eLearnings
Trains associates on store operations, product, visual standards, backroom organization, ship from store/buy online pick up in store processes, policies, and procedures using company provided tools
Provides in the moment coaching to store associates to ensure efficient and effective customer service, floor operations, stockroom management and execution of standards.
De-escalates associate situations and partners with the District Manager to appropriately address sensitive issues
Follows and enforces all legal and company policies ensuring the safety of all associates and customers.
Manages performance by conducting performance reviews and holding associates accountable to policies using company provided tools in partnership with the District Manager.
Builds their calendar intentionally to address all key priorities
Creates and leads a high-morale store environment by championing a unified “one-team” mentality
Ensures associate recognition programs are in use and available and fosters collaborative teamwork
Develops productive peer relationships; seeks support and provides assistance to the team
Experience
Role models and ensures all associates provide a best-in-class customer experience driving sales and loyalty by delivering on all aspects of the customer experience model
Models, observes, role plays, and coaches effective customer experience behaviors with all associates
Leverages in-store observations, customer feedback and data driven analysis to prioritize actions to elevate customer experience
Provides associates with communication and resources to ensure they stay current on product and promotions
Ensures appropriate associate coverage to create a great customer experience
Proactively identifies root causes and resolves escalated customer issues to ensure positive outcomes
Operations
Executes company strategies, programs, and processes in store to achieve performance goals including merchandising, operations, loyalty programs, and other company initiatives
Routinely reviews store performance metrics and observations to identify strengths and opportunities. Creates focused plans with clear expectations to drive improvement
Analyzes business reports and manages the payroll budget in order to build an effective schedule that places the right associates in the right position at the right time
Maximizes sales and manages all controllable expenses
Performs other essential duties as assigned by leader
REQUIRED EXPERIENCE & QUALIFICATIONS
Education: High school or equivalent
5+ years previous retail store manager experience
Proven ability to increase sales and store profitability
Retail experience in a high volume store
Proven ability to network, recruit, interview, train, develop and promote associates
Meets defined availability criteria, including nights, weekends and non-business hours
Proficient in use of technology (iPad, registers, Google)
Ability to travel periodically, as needed for meetings
Meets physical requirements
CRITICAL SKILLS & ATTRIBUTES
Experience in a speciality retail store environment
Strong supervisory skills
Ability to pivot quickly and adapt to frequent changes
Demonstrated business acumen verbally and in writing
Customer service skills and ability to interact with customers
Strong selling skills
Strong verbal and written communication skills
Demonstrated collaborative skills and ability to work well within a team
Ability to multitask and handle multiple customers and/or processes at once
Ability to model behaviors, conduct role plays, and provide real-time feedback to associates
Skilled in de-escalating customer and associate issues to ensure positive outcomes
Effectively able to train and share information with others
Ability to learn or adapt to technology provided by company
Closing
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Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [email protected] and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.