{"id":2650568,"url":"https://alion.io/job/express-general-manager","title":"General Manager","company":{"id":1828351,"name":"Express","domain":"express.com","url":"https://alion.io/company/express-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T21:34:44Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T20:44:20Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Overview\nAbout PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About Bonobos Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.\nStore Name\nEaston Town CenterResponsibilities\nPOSITION OVERVIEW\nAs a General Manager, you are responsible for leading your team to create a best in class customer experience by driving conversion, building customer loyalty, and maximizing profitability in a high volume and complex store. You ensure all key metrics and goals for your store are met by hiring, training, developing and coaching your team.\nKEY RESPONSIBILITIES\nTalent\nLeads the Sales Leadership Team to deliver consistent customer experience and operational excellence, aligning actions and execution of standards\n\nBuilds and maintains a strong team through succession planning, recruiting, retaining, and developing high performing talent\n\nEnsures all associates complete immersion programs and other eLearnings\n\nTrains associates on store operations, product, visual standards, backroom organization, ship from store/buy online pick up in store processes, policies, and procedures using company provided tools\n\nProvides in the moment coaching to store associates to ensure efficient and effective customer service, floor operations, stockroom management and execution of standards.\n\nDe-escalates associate situations and partners with the District Manager to appropriately address sensitive issues\n\nFollows and enforces all legal and company policies ensuring the safety of all associates and customers.\n\nManages performance by conducting performance reviews and holding associates accountable to policies using company provided tools in partnership with the District Manager.\n\nBuilds their calendar intentionally to address all key priorities\n\nCreates and leads a high-morale store environment by championing a unified “one-team” mentality\n\nEnsures associate recognition programs are in use and available and fosters collaborative teamwork\n\nDevelops productive peer relationships; seeks support and provides assistance to the team\n\nExperience\nRole models and ensures all associates provide a best-in-class customer experience driving sales and loyalty by delivering on all aspects of the customer experience model\n\nModels, observes, role plays, and coaches effective customer experience behaviors with all associates\n\nLeverages in-store observations, customer feedback and data driven analysis to prioritize actions to elevate customer experience\n\nProvides associates with communication and resources to ensure they stay current on product and promotions\n\nEnsures appropriate associate coverage to create a great customer experience\n\nProactively identifies root causes and resolves escalated customer issues to ensure positive outcomes\n\nOperations\nExecutes company strategies, programs, and processes in store to achieve performance goals including merchandising, operations, loyalty programs, and other company initiatives\n\nRoutinely reviews store performance metrics and observations to identify strengths and opportunities. Creates focused plans with clear expectations to drive improvement\n\nAnalyzes business reports and manages the payroll budget in order to build an effective schedule that places the right associates in the right position at the right time\n\nMaximizes sales and manages all controllable expenses\n\nPerforms other essential duties as assigned by leader\n\nREQUIRED EXPERIENCE & QUALIFICATIONS\nEducation: High school or equivalent\n\n5+ years previous retail store manager experience\n\nProven ability to increase sales and store profitability\n\nRetail experience in a high volume store\n\nProven ability to network, recruit, interview, train, develop and promote associates\n\nMeets defined availability criteria, including nights, weekends and non-business hours\n\nProficient in use of technology (iPad, registers, Google)\n\nAbility to travel periodically, as needed for meetings\n\nMeets physical requirements\n\nCRITICAL SKILLS & ATTRIBUTES\nExperience in a speciality retail store environment\n\nStrong supervisory skills\n\nAbility to pivot quickly and adapt to frequent changes\n\nDemonstrated business acumen verbally and in writing\n\nCustomer service skills and ability to interact with customers\n\nStrong selling skills\n\nStrong verbal and written communication skills\n\nDemonstrated collaborative skills and ability to work well within a team\n\nAbility to multitask and handle multiple customers and/or processes at once\n\nAbility to model behaviors, conduct role plays, and provide real-time feedback to associates\n\nSkilled in de-escalating customer and associate issues to ensure positive outcomes\n\nEffectively able to train and share information with others\n\nAbility to learn or adapt to technology provided by company\n\nClosing\nIf you would like to know more about the California Consumer Privacy Act click here.\nApplicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.\nAn equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to  and let us know the nature of your request and your contact information.\nNotification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.","description_format":"text","description_chars":7063,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-15T21:34:44Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.783,"p_room":0.75,"age_days":12,"expected_fill_days":14,"reasons":["conf:3","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/express-general-manager","json_url":"https://alion.io/job/express-general-manager.json","meta":{"generated_at":"2026-10-28T21:38:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1828351},"rest":"https://alion.io/mcp/rest/get_company?id=1828351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpress-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpress-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpress-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/express-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpress-general-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2650568}},{"tool":"search_jobs","arguments":{"company":"express.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2650568},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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