{"id":408100,"url":"https://alion.io/job/expresschippinginc-inbound-sales-performance-leader-6","title":"Inbound Sales Performance Leader","company":{"id":7981,"name":"TurFresh","domain":"turfresh.com","url":"https://alion.io/company/expresschippinginc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":37,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Argentina","Brazil","Colombia","Bolivia","Chile","Costa Rica","Cuba","Dominican Republic","Ecuador","El Salvador"],"countries":["AR","BR","CO","BO","CL","CR","CU","DO","EC","SV"],"hiring_countries":["AR","BR","CO","MX","BO","CL","CR","CU","DO","EC","SV","GT","HN","NI","PA"],"hiring_countries_total":15,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-12T12:43:31Z","employer_posted_date":"2026-07-12","last_verified_at":"2026-10-31T16:52:23Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":110},"description":"Inbound Sales Performance Leader\nLocation: Remote.Candidates must be available during U.S. Pacific business hours and possess excellent spoken and written English.\nEmployment Type:Initial 90-Day Performance Engagement (Contract), with the opportunity to transition into a long-term role based on results.\nHelp Great Salespeople Become Elite\nAbout TurFresh\nTurFresh is the original and most established artificial turf cleaning and maintenance company, serving homeowners and businesses across multiple states.\nFor over 26 years, we’ve focused on creating cleaner, safer, more enjoyable outdoor spaces while building lasting customer relationships. Every interaction, from the first call to ongoing service, is designed to earn trust and deliver long-term value.\nWe continuously improve how we sell, coach, operate, and serve by embracing AI, testing new ideas, and holding ourselves accountable. We value curiosity and a commitment to getting better every week.\nThrough our TurfRescue initiative, we make regular donations to animal shelters and rescues, supporting the care of dogs and helping the organizations that protect and rehome them.\nOur sales team isn’t broken.\nThey’re successful, highly coachable, and committed to continuous improvement. They voluntarily attend weekly training, embrace feedback, and actively seek coaching because they want to become exceptional at their craft.\nWe’re looking for someone who shares that mindset.\nYour Mission\nImprove our inbound sales team’s conversion rate.\nEverything else, including coaching, accountability, role-playing, call reviews, AI insights, training reinforcement, and performance management, exists to accomplish that goal.\nAbout the Opportunity\nThis role begins as an Initial 90-Day Performance Engagementbecause we believe leadership should be demonstrated through results, not resumes or titles.\nAt the end of the engagement, the question should be simple:\nDid our sales team improve because you were here?\nIf the answer is yes, we’ll want to continue building together in a long-term leadership role.\nOur Sales Model\nOur business is different from most home service companies.\nEvery customer begins as an inbound inquiry.\n\nCustomers have already expressed interest before speaking with our team.\n\nSales consultants educate, qualify, quote, and close customers entirely over the phone.\n\nField technicians verify measurements and perform the work. They do not sell.\n\nMarketing generates demand. Sales converts demand.\n\nWe are not trying to generate more leads.\nWe are focused on converting more of the opportunities we already earn.\nWhat Makes This Opportunity Different\nTurFresh has been in business for more than 26 years, but we don’t operate like a company that’s satisfied with the status quo.\nWe’re constantly refining how we sell through AI, call analysis, operational feedback, experimentation, evolving sales playbooks, and continuous learning.\nYou’ll join a company that already has a strong operating foundation, including:\nAI-assisted call analysis\n\nWeekly coaching reports\n\nCRM dashboards\n\nSales scorecards\n\nStandard operating procedures\n\nStructured onboarding\n\nWeekly sales workshops\n\nKPI reporting\n\nWe don’t expect you to arrive with a canned methodology.\nWe expect you to learn our business quickly, contribute ideas, reinforce what works, challenge what doesn’t, and help us continuously improve how we coach and how we sell.\nWhat You’ll Do\nYou will:\nOwn the daily performance of our inbound sales team.\n\nCoach sales consultants through structured one-on-one coaching.\n\nReinforce and expand on concepts taught during weekly sales workshops.\n\nReview recorded sales conversations and AI-generated coaching insights.\n\nConduct role-play sessions using real customer scenarios.\n\nInspect execution to ensure coaching becomes a daily habit.\n\nHold salespeople accountable for consistently executing our sales methodology.\n\nImprove discovery, qualification, objection handling, follow-up, and closing.\n\nAccelerate new hire development.\n\nReduce sales-created operational issues through better qualification and documentation.\n\nPartner with Sales Operations, Marketing, and Operations to improve the customer experience.\n\nIdentify opportunities to improve both individual performance and our overall sales process.\n\nHow You’ll Be Measured\nSuccess is measured by results, not activity.\nPrimary KPI\nTeam Conversion Rate\n\nSupporting KPIs\nRevenue per Quote\n\nMaintenance Plan Attachment Rate\n\nSales-Created Operational Errors\n\nNew Hire Ramp Time\n\nCRM Hygiene\n\nSales Quality and Consistency\n\nWho Will Thrive Here\nThis role is for someone who enjoys owning performance.\nYou believe great coaching includes reinforcement, inspection, accountability, and follow-through, not just delivering advice.\nYou know how to earn the respect of talented salespeople while challenging them to continually improve.\nYou’re comfortable having difficult conversations, coaching through resistance, and ensuring that training becomes consistent execution.\nYou thrive in organizations that are constantly learning, testing, and improving.\nMost importantly, you measure your success by one thing:\nThe measurable improvement of the people you lead.\nExperience We’re Looking For\nWe’re far more interested in howyou’ve improved sales performance than whereyou’ve worked.\nThe ideal candidate has successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement.\nYou should have experience:\nImproving conversion rates through coaching and accountability.\n\nReviewing recorded sales calls and identifying coaching opportunities.\n\nConducting one-on-one coaching and structured role-playing.\n\nReinforcing training through consistent follow-up.\n\nUsing CRM data, call recordings, and performance metrics to prioritize coaching.\n\nHelping salespeople consistently execute a defined sales process.\n\nWorking in an environment where inbound customer conversations, rather than outbound prospecting, drive revenue.\n\nExperience selling to residential consumers is preferred. More importantly, we’re looking for someone who can quickly learn our business, earn the team’s trust, and measurably improve performance.\nWhat Success Looks Like After 90 Days\nBy the end of the engagement, we expect you to have:\nEarned the trust and respect of the sales team.\n\nEstablished a consistent coaching and accountability cadence.\n\nReinforced our training through daily execution.\n\nImproved individual sales behaviors.\n\nBegun producing measurable improvements in conversion and overall sales quality.\n\nContributed ideas that strengthen our evolving sales process.\n\nIf you’ve helped our salespeople improve, and the results demonstrate that impact, we’ll be excited to discuss a permanent leadership opportunity.\nOur Hiring Process\nWe believe performance leaders should demonstrate their ability to improve people, not simply talk about it.\nOur process includes:\nRecruiter interview\n\nPractical coaching exercise using real sales conversations\n\nLive coaching 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