{"id":3969605,"url":"https://alion.io/job/extend-your-team-fraud-concierge","title":"Fraud Concierge","company":{"id":673026,"name":"Extend Your Team","domain":"extendyourteam.com","url":"https://alion.io/company/extendyourteam","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":167,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"PHP","period":"month","gross":null,"usd_annual":16284},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"PHP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:11:23Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:03:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WHY JOIN EYT?\nMonthly Rate: PHP 70,000 - PHP 85,000\n+$1,000 Sign-On Bonus - Start in November or December 2026!\nNew hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.\nBenefits That Work for You\nHMO Coverage - Support for your health and peace of mind.\n\n$121 USD Monthly Meal Allowance - A little extra to fuel your workday.\n\n10 Days of Paid Time Off - Time to recharge and attend to personal priorities.\n\nAnnual Rate Increase - Celebrate your contractor anniversary with a performance-based rate increase.\n\nInternet Allowance - Extra support to stay connected.\n\nWork Devices and Accessories Provided - The tools you need to get started.\n\nDecember Bonus - A year-end reward for qualifying performance.\n\nAdditional Maternity Leave - Up to 6 weeks of paid leave, separate from your regular PTO.*\n\nAnnual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.\nAbout Us\nWe are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card - backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.\nWho are we?\nWe are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors - Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.\nOur team includes people who have built:\nFinancial products (Square/CashApp, the earliest CapitalOne credit cards)\n\nConsumer products (Internet.org, Xbox)\n\nTechnology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)\n\nMathematics & science infrastructure (computational research at NASA’s JPL)\n\nWe are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.\nCultural Values\nDepth and rigor of thought - we try to be rigorous in our thinking & dive into the details.\n\nMinimalist - we are spartan in our design, in our code, and even in our processes.\n\nSpeed of execution - we move fast & value decisiveness. We think speed drives quality.\n\nResponsibilities\nDeliver a high class concierge-level experience to every customer, owning and resolving issues end-to-end with a sense of urgency and care.\n\nServe as the point person for high priority or sensitive client escalations, managing their expectations with a high degree of emotional intelligence.\n\nRespond to customer queries in a timely, clear, and professional manner using Zendesk and Amazon Connect.\n\nProactively troubleshoot and resolve issues related to risk mitigation including identity, collateral ownership, and ensuring regulatory requirements to open accounts are met.\n\nHandle complex and escalated customer cases, providing effective de-escalation while ensuring resolution.\n\nLog and document all customer interactions, including complaints, compliments, and recurring issues, to support continuous improvement.\n\nCollaborate cross-functionally with Product, Engineering, and Operations teams to advocate for customer needs and drive problem resolution.\n\nQualifications\nMinimum of 3 years of customer service experience supporting US-based credit card or mortgage accounts, with at least 2 years of fraud prevention experience and a strong preference for candidates with a background in handling executives.\n\nExperience delivering premium or high-touch/concierge-style support.\n\nExceptional spoken and written English - impeccable comprehension, clarity, and diction required.\n\nDemonstrated ability to own and resolve customer issues from start to finish, including cross-team coordination.\n\nStrong organizational, time management, and problem-solving skills.\n\nHigh proficiency with support tools such as Zendesk, Amazon Connect, and Asana.\n\nDetail-oriented mindset - accuracy is critical in financial services.\n\nBachelor's degree or equivalent experience in financial services or a related field.\n\nFlexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)","description_format":"text","description_chars":4658,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-11-09T15:36:55Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":167,"reasons":["conf:3","agency","win:early"],"computed_at":"2026-11-10T01:02:29Z"},"pay":{"stated_usd_annual":16284,"is_top_pay":false},"html_url":"https://alion.io/job/extend-your-team-fraud-concierge","json_url":"https://alion.io/job/extend-your-team-fraud-concierge.json","meta":{"generated_at":"2026-11-10T01:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673026},"rest":"https://alion.io/mcp/rest/get_company?id=673026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextend-your-team-fraud-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextend-your-team-fraud-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextend-your-team-fraud-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extend-your-team-fraud-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextend-your-team-fraud-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3969605}},{"tool":"search_jobs","arguments":{"company":"extendyourteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3969605},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}