{"id":3767910,"url":"https://alion.io/job/extend-your-team-team-leader-deposit","title":"Team Leader (Deposit)","company":{"id":673026,"name":"Extend Your Team","domain":"extendyourteam.com","url":"https://alion.io/company/extendyourteam","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":167,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":100000,"max":150000,"currency":"PHP","period":"month","gross":null,"usd_annual":28584},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:27:25Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T11:21:41Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Us\nWe are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card - backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.\nWho are we?\nWe are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors - Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.\nOur team includes people who have built:\nFinancial products (Square/CashApp, the earliest CapitalOne credit cards)\n\nConsumer products (Internet.org, Xbox)\n\nMathematics & science infrastructure (computational research at NASA’s JPL)\n\nWe are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.\nWe’re looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide deposit account support.\nCultural Values:\nDepth and rigor of thought - we try to be rigorous in our thinking & dive into the details.\n\nMinimalist - we are Spartan in our design, in our code, and even in our processes.\n\nSpeed of execution - we move fast & value decisiveness. We think speed drives quality.\n\nResponsibilities\nWork the operations queue, including ACH returns and exceptions, manual reviews of transfers and bill payments, account closures, and account updates, following/updating documented procedures, and flag potential fraud to the fraud team.\n\nInvestigate and resolve transaction and account issues (ACH activity, debit cards, holds and posting, statements, account access), confirming the facts in internal systems before acting or responding to a customer.\n\nAssist with Reg E-related inquiries, including dispute intake, status updates, and customer communications, in coordination with Operations and Compliance.\n\nManage cases end-to-end in Zendesk and Asana, accurately documenting actions and outcomes.\n\nIdentify recurring issues and process gaps, and help update procedures to address them.\n\nSupport customers by phone and email as needed, including escalated, time-sensitive financial concerns, with professionalism and effective de-escalation.\n\nQualifications\n5+ years of experience in operations or customer support for U.S. consumer banking or credit union products (checking accounts, debit cards, credit cards, or mortgages). Credit union operations experience and team leadership are a plus.\n\nExperience working operational queues (returns, exceptions, manual reviews) in a regulated financial services environment, and comfortable handling phone and email support when needed.\n\nWorking knowledge of:\nACH deposits, withdrawals, and returns\n\nDebit card transactions\n\nPending vs. posted transactions\n\nBasic holds and posting timelines\n\nMonthly statements\n\nExcellent verbal and written communication skills, with the ability to explain financial concepts clearly to customers.\n\nInvestigative mindset and attention to detail: verifies the facts in internal systems before acting or responding, rather than working from assumptions.\n\nOwnership and candor: asks questions early, flags uncertainty, and escalates instead of guessing.\n\nExperience using Zendesk, Amazon Connect, Asana, or similar customer support and case management tools.\n\nAbility to work U.S. Pacific Time (8:00 AM - 5:00 PM, with a 1-hour break).\n\nMust be based in the Philippines\n\nLocation: Remote\nCompensation:\nPhp 100,000-150,000 monthly (pay commensurate with experience)\n\nwith internet allowance\n\nHMO healthcare coverage\n\nDevices and equipment are provided","description_format":"text","description_chars":4040,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-11-04T20:40:59Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":7,"expected_fill_days":167,"reasons":["conf:4","agency","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":28584,"is_top_pay":false},"html_url":"https://alion.io/job/extend-your-team-team-leader-deposit","json_url":"https://alion.io/job/extend-your-team-team-leader-deposit.json","meta":{"generated_at":"2026-11-12T15:38:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673026},"rest":"https://alion.io/mcp/rest/get_company?id=673026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextend-your-team-team-leader-deposit"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextend-your-team-team-leader-deposit"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextend-your-team-team-leader-deposit"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extend-your-team-team-leader-deposit\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextend-your-team-team-leader-deposit"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3767910}},{"tool":"search_jobs","arguments":{"company":"extendyourteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3767910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}