{"id":1300215,"url":"https://alion.io/job/extendicare-operations-manager-full-time-countryside","title":"Operations Manager, Full time, Countryside","company":{"id":2898695,"name":"Extendicare","domain":"extendicare.com","url":"https://alion.io/company/extendicare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":42,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":56197},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-13T14:11:55Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description\nOperations Manager\nMission:\nAs the Operations Manager, you will contribute to Extendicare's purpose ofHelping\nPeople Live Betterby leading all business and administrative functions in a long-\nterm care home. You will lead and mentor administrative staff while working closely\nwith the Executive Director and leadership team to support the home’s daily\noperations. This role is accountable for the home’s financial management, payroll\nand benefits, scheduling and workforce administration, and other key administrative\nprocesses, with a focus on compliance with company and regulatory requirements.\nThrough your leadership and problem-solving skills, you will drive efficiencies and\nfoster a welcoming environment for residents, families, and employees.\n Key Outcomes:\nEnsure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi-weekly payroll, scheduling, and benefits.Serve as the in-home subject matter expert for these functions.\nOversee resident billing accounts and collection processes to ensure timely payments and accurate record-keeping.\nSupport the home’s financial health by proactively managing budgets, monitoring spending, and meeting financial targets. Regularly review financial reports to identify and investigate variances and take timely action to resolve issues and improve accuracy.\nMaintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all administrative and financial functions within a unionized environment.\nLead and develop a high-performing administrative team that demonstrates Extendicare’s values and delivers exceptional service to our residents, families and employees.\nKey Responsibilities:\nFinancial Acumen - Lead and execute financial tasks such as processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.\nAnalytical Thinking - Review and interpret payroll, scheduling, budget, financial and HR data to ensure accuracy, identify trends, flag discrepancies, and provide insights that support strategic and cost-effective decisions, while recommending and implementing corrective actions as needed.\nCustomer Service - Support residents, families and employees by acting as primary contact for financial or HR inquiries, resolving issues with empathy and professionalism.\nLead - Supervise and coach the administrative team, fostering a high- performing, service-oriented, and collaborative office environment. Manage new employee onboarding activities.\nCollaborate - Partner with the Executive Director, home leadership, union partners, regional teams and head office resources to support daily home operations and contribute to a collaborative, solution-focused environment.\nMaintain - Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements and regulatory standards.\nContinuous Improvement - Enhance efficiency and performance by streamlining back-office processes, applying data insights, and supporting ongoing home initiatives, projects and local implementation of corporate projects.\nValues Alignment - Promote Extendicare’s Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents’ rights.\nFlexibility - Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.\n Required Education, Credentials and Experience:\nPost-secondary education in Business Administration, Accounting, or Human Resources.\nProficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.\nDemonstrated working knowledge of cloud-based systems such as Workday and PointClickCare preferred.\n3-5 years of experience in business or office operations preferred; experience in long-term care or healthcare is an asset.\n2-3 years of supervisory or people leadership experience preferred.\nDemonstrated expertise in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and a strong working knowledge of practices\nwithin a unionized environment, including the interpretation and application\nof collective agreements.\nProven ability to apply organizational skills, analytical thinking, and attention to detail while maintaining superior customer service in a fast-paced, multi- functional environment.\nDemonstrated ability to manage multiple priorities under tight deadlines.\nMust provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.\nCore Competencies:\nComputer Skills and System Proficiency\nMulti-tasking and Prioritizing\nFinancial Acumen\nCustomer Service and Communication\nAnalytical Thinking\nTime Management\nAttention to Detail\nRelationship Management\nChange Management\nAttributes of an Effective Leader:\nStrategy Development:Understands the organization’s strategy and sets priorities to make it happen.\nSelf-Motivated and Results Driven:Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results.\nCollaboration:Inspires a collaborative team environment and works effectively with others with the ability to influence.\nEffective Communication:Actively listens, seeking to understand all perspectives and communicates with respect.\nProblem Solving:Recognizes and takes ownership to resolve issues outside of clear role mandate.\nBuilds High Performing Teams:Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.\nData Analytics & Continuous Improvement:Uses data to identify and measure performance and develop solutions to motivate improvement.\n What Extendicare has to offer:\nAt Extendicare, we believe that working as a team creates an environment that\nallows us to reach our potential. We value each employee, encourage equal\nopportunity for growth and recognize achievement. As a valued member of our\nteam, you can expect:\nContinuous mentorship, support for life-long learning\nOpportunities for advancement and career growth within the organization\nA rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.\nEmployee Family Assistance Program\nRobust benefits package\nExtendicare is a leading provider of care and services for seniors across Canada,\noperating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing\nNetwork brands. We are committed to delivering quality care to meet the needs of a\ngrowing seniors’ population, inspired by our mission to provide people with the care\nthey need, wherever they call home. We operate a network of long-term care\nhomes (both owned and under management contracts), deliver over 11 million\nhours of home health care services annually, and provide group purchasing services\nto third parties representing approximately 150,000 beds across Canada.\nExtendicare proudly employs nearly 30,000 qualified, highly trained and dedicated\nteam members who are passionate about providing high-quality care and services\nto help people live better\nTime Type\nFull timeCompensation Details\n$60,000.00 - $80,000.00At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.\nWe provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.\nBase salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.\nWe may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.\nExtendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.\nExtendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at .\nWe acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.","description_format":"text","description_chars":9735,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T11:14:40Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 10","filings_12m":10,"filings_prev_12m":18,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Low Wage; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.47,"p_room":0.55,"age_days":22,"expected_fill_days":19,"reasons":["conf:16","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":56197,"is_top_pay":false},"html_url":"https://alion.io/job/extendicare-operations-manager-full-time-countryside","json_url":"https://alion.io/job/extendicare-operations-manager-full-time-countryside.json","meta":{"generated_at":"2026-10-14T07:41:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8839,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2898695},"rest":"https://alion.io/mcp/rest/get_company?id=2898695"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextendicare-operations-manager-full-time-countryside"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextendicare-operations-manager-full-time-countryside"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextendicare-operations-manager-full-time-countryside"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extendicare-operations-manager-full-time-countryside\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextendicare-operations-manager-full-time-countryside"}]}