{"id":624290,"url":"https://alion.io/job/extendyourteam-closing-coordinator","title":"Closing Coordinator","company":{"id":673026,"name":"Extend Your Team","domain":"extendyourteam.com","url":"https://alion.io/company/extendyourteam","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":184,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":7,"max":8,"currency":"USD","period":"hour","gross":null,"usd_annual":16000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"Google Drive","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T13:06:43Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-09-29T17:17:24Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":33},"description":"About Us (Client Profile)\nWe are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card - backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.\nWho are we?\nWe are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors - Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.\nOur team includes people who have built:\nFinancial products (Square/CashApp, the earliest CapitalOne credit cards)\nConsumer products (Internet.org, Xbox)\nTechnology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)\nMathematics & science infrastructure (computational research at NASA’s JPL)\nWe are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.\nCultural Values:\n1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.\n2. Minimalist - we are spartan in our design, in our code, and even in our processes.\n3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.\nResponsibilities:\nWe are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling\nResponsibilities:\nResponding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools\nDocumenting & logging issues (as well as customer compliments & complaints)\nWorking with customers to help them go through our application flow when required\nTracking customer experiences across online & offline channels using logs, dashboards, and CRM systems\nQualifications\n\nExperience coordinating with Third-Party vendors\n\nExtensive experience in front-facing customer service\n\nExperience with closing for loan origination\n\nExperience with document handling, title knowledge\n\nFamiliarity with loan documents, deeds, or similar documents\nAt least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks\nExperienced in customer-facing roles in a loan or mortgage account\nSuperb communication, collaboration, and problem-solving skills.\nProficiency, speed, and accuracy in written communication.\nFluency, clarity, and good diction in English\nGreat organizational skills & time management abilities\nExperience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.\nDetail-Oriented - we’re a financial services company so being correct about the details matter\nBachelor's Degree or comparable work experience in financial services\nFlexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)\n\nMust live in the Philippines\n***Due to the volume of applications we receive, only qualified candidates will be contacted.\n***USD 7-8/hr (Pay is commensurate to experience), HMO, HMO dependent/Internet, PTO, Laptop provided","description_format":"text","description_chars":3486,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T18:57:52Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.507,"p_room":1,"age_days":32,"expected_fill_days":184,"reasons":["conf:10","agency","win:early","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":16000,"is_top_pay":false},"html_url":"https://alion.io/job/extendyourteam-closing-coordinator","json_url":"https://alion.io/job/extendyourteam-closing-coordinator.json","meta":{"generated_at":"2026-09-30T05:10:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3567,"day_limit":5000,"remaining_today":1433,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}