{"id":624337,"url":"https://alion.io/job/extendyourteam-us-mortgage-customer-specialist","title":"US Mortgage Customer Specialist","company":{"id":673026,"name":"Extend Your Team","domain":"extendyourteam.com","url":"https://alion.io/company/extendyourteam","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":100000,"currency":"PHP","period":"month","gross":null,"usd_annual":19140},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-01-15T16:33:09Z","employer_posted_date":"2026-01-15","last_verified_at":"2026-10-12T14:23:49Z","board_verified":false,"closed_at":"2026-10-12T14:23:49Z","days_open":269,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":269},"description":"Overview\nWe’re looking for thoughtful, empathetic individuals to deliver a white-glove customer experience. You’ll be hands-on in providing live, personalized guidance and expert support to customers navigating important financial decisions, ensuring they feel informed, confident, and cared for at every step. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional, concierge-level service.\nYou don’t need a luxury hospitality or private banking background - but you must bring a thoughtful, service-oriented mindset. You take pride in helping people feel comfortable, understood, and supported.\nWhat you’ll do\nProvide live, concierge-style support to customers via phone, chat, and other real-time channels\n\nGuide customers through Aven’s products, processes, and next steps with clarity and confidence\n\nAccurately document customer interactions and outcomes in internal systems\n\nIdentify recurring customer questions or friction points and share insights with product and operations teams\n\nConduct outbound calls to new leads to introduce Aven\n\nResolves or escalates complaints through appropriate channels\n\nUphold high standards of professionalism, privacy, and attention to detail when handling sensitive information\n\nWe’re looking for someone with:\nMust Have: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/real estate financing\n\nStrong verbal and written communication skills\n\nAbility to learn new products and processes quickly\n\nSelf-motivated, able to multi-task with the ability to work well under pressure with minimal supervision in a fast paced environment\n\nStrong attention to detail and follow-through\n\nBachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience\n\nBonus: Multilingual skills\n\nBonus: Experience in fintech, financial services, or regulated industries\n\nSchedule: US Hours (Pacific Standard Time)\nCompensation\nMonthly Rate: Php90,000 - Php100,000\n+ Internet allowance\n+ HMO\n+ Devices and equipment are provided\n+ Permanent work from home","description_format":"text","description_chars":2101,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T18:57:52Z"},{"event":"close","at":"2026-10-12T14:23:49Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":19140,"is_top_pay":false},"html_url":"https://alion.io/job/extendyourteam-us-mortgage-customer-specialist","json_url":"https://alion.io/job/extendyourteam-us-mortgage-customer-specialist.json","meta":{"generated_at":"2026-10-18T16:40:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673026},"rest":"https://alion.io/mcp/rest/get_company?id=673026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextendyourteam-us-mortgage-customer-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextendyourteam-us-mortgage-customer-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextendyourteam-us-mortgage-customer-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extendyourteam-us-mortgage-customer-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextendyourteam-us-mortgage-customer-specialist"}]}