{"id":783680,"url":"https://alion.io/job/extenteam-customer-care-specialist","title":"Customer Care Specialist","company":{"id":673242,"name":"Extenteam","domain":"extenteam.com","url":"https://alion.io/company/extenteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T08:18:44Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T20:19:50Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"About Extenteam\nExtenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.\nWe're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.\nOur Leadership Philosophy\nOur company embraces a management style inspired by the ideals of \"founder mode,\" as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.\nTo learn more about the \"founder mode\" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.\nWhat This Role Is About:\nWe are looking for a Customer Care Specialist for a Property management client of ours.\nYour Main Responsibilities:\nContacts delinquent account holders by telephone or in writing and requests payment to satisfy the account \nCollects payments and/or establishes alternative payment plan or other process for payment of delinquent accounts\nReviews files for third party collections, including final calls / emails, supporting preparation of documents needed for sale\nFollows up with customers on established payment plans.\nDocuments collection activities and may recommend charge-offs.\nSupport additional post move out processes as business need demands\nReach out to previous residents who have a past-due balance via telephone, e-mail and in writing to collect payment to satisfy the account \nWork with delinquent account holders to create and fulfil payment plans or commit to settlements per internal processes and nuances\nCollaborate with 3rd party bank to ensure efficient return of digital and physical refund to customers\nCollaborate with site-teams when disputes occur to ensure appropriate charges were placed and invoices are uploaded\nWork with internal accounting partners regarding stale dated checks and reissue questions\nSupport with reissuing of refunds by producing lost check affidavits and collaborating with customer to ensure timely completion and return of refund\nWhat We’re Looking For:\nRequires High School Degree \n1-2 years residential and property experience preferred \nSuperior attention to detail.\nAbility to navigate a computerized data entry system or other relevant applications\nDependability and proven ability to work independently.\nThe ability to work in a fast-paced environment.\nHistory of building strong relationships with team members working in different locations.\nAdvanced written and oral communication skills.\nExcellent computer skills and proven ability to handle a variety of tasks. \nSuperb customer service skills. \nProficiency in Microsoft Office Programs i.e. Outlook, Excel, and Word\nTechnical Requirements:\nInternet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)\ni5 11th Gen or higher\nWindows 11 / MacOS Catalina or higher\nMinimum of 8 GB RAM\nPrivate and quiet dedicated home office area (no roosters, dogs, children's noises in the background)\nBack-ups in case of power or internet provider interruptions\nGood headset and webcam (preferably noise-canceling headset)\nWhy You’ll Love Working with Us:\nCompetitive Salary - We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.\nRemote Work - This role is 100% remote, allowing flexibility and eliminating daily commute.\n Paid Time Off - Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.\n HMO Coverage - Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.","description_format":"text","description_chars":4564,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-12T01:12:50Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.451,"p_room":0.28,"age_days":46,"expected_fill_days":15,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/extenteam-customer-care-specialist","json_url":"https://alion.io/job/extenteam-customer-care-specialist.json","meta":{"generated_at":"2026-10-22T00:32:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673242},"rest":"https://alion.io/mcp/rest/get_company?id=673242"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextenteam-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextenteam-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextenteam-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extenteam-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextenteam-customer-care-specialist"}]}