{"id":3971795,"url":"https://alion.io/job/extenteam-office-coordinator","title":"Office Coordinator","company":{"id":673242,"name":"Extenteam","domain":"extenteam.com","url":"https://alion.io/company/extenteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T12:32:47Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T03:11:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Extenteam\nExtenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.\nWe're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.\nOur Leadership Philosophy\nOur company embraces a management style inspired by the ideals of \"founder mode,\" as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.\nTo learn more about the \"founder mode\" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.\nWhat This Role Is About:\nThe Office Coordinato r position is on the Operations Team and is focused primarily on servicing property repairs and maintenance. This role requires communication with cleaners, contractors, and technicians. Performance in this role includes daily correspondence via OpenPhone, Microsoft Teams, Email, and Clickup to schedule and confirm completion of projects. Various other software will also be leveraged to run the business's day-to-day operations (Turno, Remotelock, etc.). This department also works closely with the Guest Support Team and the Partnerships Team to collaborate and meet company goals.\nYour Main Responsibilities:\nEssential Duties and Responsibilities\nNavigate the task management system (currently Clickup) to manage daily priorities, execute action items, and document progress in detail.\n Coordinate repairs and maintenance by selecting, vetting, and scheduling technicians, handymen, and contractors. Review work to ensure adherence to schedule, cost alignment, and quality assurance upon completion.\nCommunicate internally with the Partnerships and Guest Support teams regarding property repairs and maintenance to ensure Clients and Guests are updated.\nWork with Guest Support to quickly troubleshoot and identify solutions to urgent guest issues. Problem-solving issues by seeking vendors, scheduling urgent repairs, performing house visits, dropping off items to guests, and performing inspections as needed.\nWhen Client awareness and/or approval is needed on a project, follow OVR approval processes to communicate externally with clients (through email, phone, and text) to update Clients regarding the problem, determine path forward, and provide status updates back to the client. Work closely with the Partnerships team as needed.\nRespond to vendors and cleaners via the OpenPhone client line and review communication threads daily to make sure no communication is missed.\nCreate Clickup tasks based on feedback from cleaners and the items noted by Property Care Inspectors during their house visits.\nTake a more proactive role in ClickUp task management, handling responsibilities, supporting the team, calling the team on their ClickUp faults, and keeping tasks on track as an overall “ClickUp Manager” for the Sprint.\nSchedule PCS Inspections and create ClickUp tasks from PCS inspection results.\nUpdate Cleaner Feedback Docs with details regarding items found during home inspections and/or reported by guests (for cleaners to review and act on). For urgent items, contact cleaners directly to determine resolution.\nCommunicate directly with guests as needed regarding repairs and vendor visits to the property during their stay.\n Participate in weekly meetings with the Operations team to discuss tactical and strategic initiatives to achieve quality and process improvements.\nUpdate house resources (House Manuals, House Binders, Guest Stay Manuals, etc.) to ensure the Guest Support Team has thorough and effective resources to support guestinquiries and issues.\n\n Fill in cross-coverage by taking incoming phone calls, making outbound calls, and responding to messages from guests who have questions or concerns.\nBuild and maintain business relationships and open lines of communication with other internal team members.\nMeet and maintain GOLD Standard in OVR Performance Standards across\n10 key areas:Professional + Ethical Behavior, Service Excellence, Adaptability + Problem-Solving, Positivity + Fun, Accountability, Time Management, Efficiency + Productivity, Teamwork ,Effective Communication, and Professional Development + Innovation.\n\nWhat We’re Looking For:\nKnowledge, Skills and Experience\nStrong attention to detail and critical thinking skills\nAbility to work well under pressure in an agile, fast-paced environment\nDemonstrated ability to solve problems\nExcellent time management skills with the ability to change activity frequently and cope with interruptions\nTechnical computer skills required on all forms of hardware - laptops, tablets and mobile devices\nProfessional in all forms of communication such as email, phone calls, video calls, and texts\nProven ability to be both highly responsive and reliable\nAvailability to work on Saturdays and Sundays, early mornings and evenings as needed.\nAdhere to all company policies and procedures\nTechnical Requirements\nInternet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)\ni5 11th Gen or higher\nWindows 11 / MacOS Catalina or higher\nMinimum of 8 GB RAM\nPrivate and quiet dedicated home office area (no roosters, dogs, children's noises in the background)\nBack-ups in case of power or internet provider interruptions\nGood headset and webcam (preferably noise-canceling headset)\nWhy You’ll Love Working with Us: \nCompetitive Salary - We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.\nRemote Work - This role is 100% remote, allowing flexibility and eliminating daily commute.\n Paid Time Off - Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.\n HMO Coverage - Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.","description_format":"text","description_chars":6833,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-09T16:28:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T05:48:40Z"},"pay":null,"html_url":"https://alion.io/job/extenteam-office-coordinator","json_url":"https://alion.io/job/extenteam-office-coordinator.json","meta":{"generated_at":"2026-11-10T05:48:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673242},"rest":"https://alion.io/mcp/rest/get_company?id=673242"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextenteam-office-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextenteam-office-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextenteam-office-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extenteam-office-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextenteam-office-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3971795}},{"tool":"search_jobs","arguments":{"company":"extenteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3971795},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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