{"id":783686,"url":"https://alion.io/job/extenteam-remote-guest-services-specialist","title":"Remote Guest Services Specialist (Ph)","company":{"id":673242,"name":"Extenteam","domain":"extenteam.com","url":"https://alion.io/company/extenteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2025-11-11T15:21:08Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T23:49:30Z","board_verified":true,"closed_at":null,"days_open":350,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":349},"description":"About Us\nWe’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.\nAs a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.\nExtenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.\nWe generate revenue through two primary streams:\nDedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.\nTailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.\nExtenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.\nOur Values:\nCommitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. \nExceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. \nUnified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. \nData-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. \nEmphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.\nOur Leadership Philosophy\nOur company embraces a management style inspired by the ideals of \"founder mode,\" as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.\nTo learn more about the \"founder mode\" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. \nWhat This Role Is About:\nWe are looking for Remote Guest Services Specialist for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.\nYour Main Responsibilities:\nRespond promptly and professionally to guest inquiries via email, phone, and OTA messaging.\nProvide accurate information regarding bookings, services, policies, and other inquiries.\nHandle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.\nAssist with booking and confirming reservations. Assisting with reservations sales\nGuest review management: Review guest feedback and answer reviews on OTAs\nCoordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.\nCreate, update, and maintain guest communication templates and FAQs.\nEnsure all communications reflect the partner's voice and guidelines.\nAttend occasional virtual meetings and training sessions.\nProvide constant feedback to the team regarding partner issues / suggestions to improve processes. \nVendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.\nData entry such as onboarding of properties into your PMS, AirBnB or VRBO listings\nWork on off season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures\nHandle permitting, Insurance requirements / documentation from property owners\nManage calendar and inbox\nWhat We’re Looking For:\nExcellent written and verbal English skills for phone, text, and email communication. \nPrevious experience in guest services, reservations, or a related field.\nStrong organizational and multitasking abilities.\nAbility to work independently in a remote work environment.\nAttention to detail and commitment to providing exceptional service.\nAbility to show empathy, exhibit patience, and have a customer-centric mindset\nPossess critical thinking and problem-solving skills. \nAbility to learn new software quickly and efficiently.\nWillingness to ask questions when unclear about a task or process.\nNice to Haves:\nVacation rental industry experience, working with VRBO, AirBnB, etc.\nPMS experience in the rental and hotel industry\nTechnical Requirements:\nInternet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)\ni5 11th Gen or higher\nWindows 11 / MacOS Catalina or higher\nMinimum of 8 GB RAM\nPrivate and quiet dedicated home office area (no roosters, dogs, children's noises in the background)\nBack-ups in case of power or internet provider interruptions\nGood headset and webcam (preferably noise-canceling headset)\nWhy You’ll Love Working with Us: \nCompetitive Salary - We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.\nRemote Work - This role is 100% remote, allowing flexibility and eliminating daily commute.\n Paid Time Off - Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.\n HMO Coverage - Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.","description_format":"text","description_chars":6376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-12T01:12:50Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.142,"p_room":0.28,"age_days":349,"expected_fill_days":19,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/extenteam-remote-guest-services-specialist","json_url":"https://alion.io/job/extenteam-remote-guest-services-specialist.json","meta":{"generated_at":"2026-10-28T03:49:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673242},"rest":"https://alion.io/mcp/rest/get_company?id=673242"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextenteam-remote-guest-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextenteam-remote-guest-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextenteam-remote-guest-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extenteam-remote-guest-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextenteam-remote-guest-services-specialist"}]}