{"id":783682,"url":"https://alion.io/job/extenteam-resident-support-specialist","title":"Resident Support Specialist (Ph)","company":{"id":673242,"name":"Extenteam","domain":"extenteam.com","url":"https://alion.io/company/extenteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-04T07:50:28Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T20:58:29Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About Extenteam\nExtenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.\nWe're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.\nOur Leadership Philosophy\nOur company embraces a management style inspired by the ideals of \"founder mode,\" as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.\nTo learn more about the \"founder mode\" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.\nWhat This Role Is About:\nWe are looking for a Resident Support Specialist for a Property management client of ours. The Resident Support Specialist is a key member of the centralized Resident Support team focused on resident retention. This customer service-oriented role requires managing a portfolio of superb apartment communities and providing world-class support to residents. You will oversee inquiries regarding lease renewals, move-outs, renter's insurance, and general resident concerns. This role is for a problem-solver who can work both independently and collaboratively, empowering you to ensure resident satisfaction and achieve renewal goals.\nYour Main Responsibilities:\nRenewal Management:\nProactively contact residents within your assigned portfolio to discuss lease renewals.\nEffectively communicate renewal options, lease terms, and rent increases.\nAddress resident concerns and objections regarding renewals.\nNegotiate lease terms within established guidelines to maximize retention rates.\nEnsure timely processing of lease renewals.\nCustomer Service:\nRespond to resident inquiries via phone, email, and other communication channels.\nProvide timely and accurate information regarding lease agreements, community guidelines, and other resident concerns.\nAssist residents with move-out procedures and ensure a smooth transition.\nEnsure residents remain in compliance with our renter's insurance requirements.\nEscalate complex issues to the appropriate on-site team members.\nWhat We’re Looking For:\nA high school diploma or equivalent is required.\nA candidate must have a background in customer service with a strong emphasis on verbal and written communication.\nCustomer Focus: Dedicated to exceeding the expectations of our internal and external customers.\nSystems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI). Experience with Property Management software is a plus.\nCommunication: Effectively conveys information and explains processes clearly in writing and verbally.\nCollaboration: Teamwork is at the heart of our operations. You'll work cooperatively and effectively with others, fostering a supportive and collaborative work environment to achieve individual and team goals.\nInitiative: Takes proactive steps to address issues and improve processes.\nAdaptability: Adjusts quickly to changing priorities and technologies.\nTechnical Requirements:\nInternet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)\ni5 11th Gen or higher\nWindows 11 / MacOS Catalina or higher\nMinimum of 8 GB RAM\nPrivate and quiet dedicated home office area (no roosters, dogs, children's noises in the background)\nBack-ups in case of power or internet provider interruptions\nGood headset and webcam (preferably noise-canceling headset)\nWhy You’ll Love Working with Us: \nCompetitive Salary - We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.\nRemote Work - This role is 100% remote, allowing flexibility and eliminating daily commute.\n Paid Time Off - Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.\n HMO Coverage - Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.","description_format":"text","description_chars":4874,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-12T01:12:50Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.359,"p_room":0.35,"age_days":48,"expected_fill_days":19,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/extenteam-resident-support-specialist","json_url":"https://alion.io/job/extenteam-resident-support-specialist.json","meta":{"generated_at":"2026-10-24T00:10:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673242},"rest":"https://alion.io/mcp/rest/get_company?id=673242"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextenteam-resident-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextenteam-resident-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextenteam-resident-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extenteam-resident-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextenteam-resident-support-specialist"}]}