{"id":3902630,"url":"https://alion.io/job/exterro-technical-account-manager","title":"Technical Account Manager","company":{"id":58563,"name":"Exterro","domain":"exterro.com","url":"https://alion.io/company/exterro","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"FTK","optional":true},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T23:23:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T13:57:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Account Manager\nWe are looking for a Technical Account Manager (TAM) - Public Sector / Digital Forensics. This is a key customer-facing role where you will serve as the named technical owner of a strategic customer account. Sitting between the customer's operational teams and Exterro's product, support, and engineering organizations, you are accountable for ensuring the customer achieves sustained value from their Exterro platform.\nThis role supports a major German public-sector account operating a central analysis and digital forensics environment used by investigative units. As the day-to-day technical advisor on that system, you will guide its expansion, enable the teams who run it, and act as the primary escalation path.\nThe ideal candidate possesses deep technical expertise in digital forensics or e-discovery, strong account ownership, and a high level of professionalism.\nLocation & Employment Terms\n Location: Germany - Remote (customer engagement delivered remotely; occasional travel by prior approval only) \nWorking Hours: Core business hours 08:00-17:00 CET \nContract Type: Full-time \n Language Requirement: Fluent German (spoken, written, reading comprehension) - mandatory. Professional English. \nResponsibilities\nAdvisory & Systems Guidance\nAdvise on the expansion of the customer's forensic capability, including the design and build-out of a forensics laboratory. \nAssess how proposed expansions can be implemented against the customer's existing and planned infrastructure while ensuring alignment with security standards and IT industry standards. \nTranslate operational and procedural requirements into a workable technical roadmap. \nEnablement & Level 3 Support\nInduct and train customer process-owning teams and designated multipliers on platform components, workflows, and new release features. \nDeliver release management handovers and workshops covering software changes and system architecture impacts. \nContribute to the creation and maintenance of operational documentation. \nRun regular status meetings covering live questions, open items, and participate actively in problem and incident management. \nPerform administrative tasks for central system configuration following updates and analyze infrastructure-side sources of error (permissions, shares, access issues). \nParticipate in lab management and provide Level 3 technical support. \nAccount Ownership\nAct as the single named technical point of contact for the account, maintaining a clear view of account health, risks, and commitments. \nMaintain scope discipline by identifying out-of-scope work against the agreed Statement of Work (SOW) and routing it through proper commercial channels. \nKeep accurate records of billable engagement time. \nPerform other duties as assigned. \nRequirements\nBachelor’s Degree and a high level of professionalism required. \nMinimum 5 years in a Technical Account Management, Senior Support, Forensic Consulting, or Solutions Engineering role. \nFluent German and professional English required. \nHands-on experience with Digital Forensics or E-Discovery platforms (collection, processing, review, and analysis workflows). \nStrong troubleshooting ability across the full stack: application, infrastructure, permissions, storage, and networking. \nDemonstrated experience running escalated support and participating in formal incident and problem management processes. \nExcellent written and verbal communication skills with confidence delivering training and workshops. \nProven desire and ability to own and resolve complex issues. \nPreferred Qualifications\nFamiliarity with the Exterro platform (FTK, E-Discovery, Data Risk Management) or comparable forensic tooling. \nExperience working inside public-sector or regulated environments, including security, procurement constraints, and GDPR data handling. \nExperience supporting lab environments and build-out projects. \nRelevant industry certifications (Forensics, ITIL, Security, or Vendor Platform certifications). \nWhy Exterro?\nImpact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.\nGrowth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.\nCulture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.\nExterro is an equal opportunity employer, participates in E-Verify, and is a drug-free workplace. All employment offers are contingent upon successful passing of a background check. You will be required to sign a non-competition agreement for this role.\nAll employees are responsible for understanding and adhering to the organization’s security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.","description_format":"text","description_chars":5174,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","Legal Software"],"lifecycle":[{"event":"open","at":"2026-11-07T01:18:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:0","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/exterro-technical-account-manager","json_url":"https://alion.io/job/exterro-technical-account-manager.json","meta":{"generated_at":"2026-11-07T16:20:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58563},"rest":"https://alion.io/mcp/rest/get_company?id=58563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexterro-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexterro-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexterro-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exterro-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexterro-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3902630}},{"tool":"search_jobs","arguments":{"company":"exterro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3902630},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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