{"id":109213,"url":"https://alion.io/job/extreme-networks-sr-technical-support-engineer-jtac","title":"Sr. Technical Support Engineer (JTAC)","company":{"id":1067,"name":"Extreme Networks","domain":"extremenetworks.com","url":"https://alion.io/company/extreme-networks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Kubernetes","optional":false},{"name":"MPLS","optional":false},{"name":"OpenStack","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-06-09T05:19:11Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-18T08:31:19Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":131},"description":"Japan Technical Assistance Center (JTAC) Responsibilities:\nProvide Support for partners and end customers via telephone, e-mail, and web\n\nAbility to manage a high work volume with time bound constraints\n\nAnalyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations\n\nProvide Tier 2/3 technical expertise in resolving service provider, data center, and wireless product issues\n\nEnsures escalations and handoffs are efficient by documenting cases clearly and completely\n\nEscalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution\n\nDevelop subject matter expertise and train/mentor others\n\nUse troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem\n\nJTAC Requirements:\nExcellent troubleshooting skills\n\nBusiness and conversational level English and Japanese ability\n\nStrong communication skills in both English and Japanese\n\nJLPT N1 or equivalent experience and ability\n\nSelf-motivated, energetic and positive approach to solving problems\n\nOrganization and time management skills - 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