{"id":4010931,"url":"https://alion.io/job/extreme-reach-it-support-engineer","title":"IT Support Engineer","company":{"id":8979,"name":"Extreme Reach","domain":"xr.global","url":"https://alion.io/company/xr-extreme-reach","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DLP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:08:32Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T21:20:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About XR Extreme Reach\nExtreme Reach provides a Connectivity Suite for the ad industry, combining collaboration tools, digital asset management, a global distribution network and powerful analytics to provide smarter, more collaborative advertising workflows bringing the marketing and production processes together from idea to delivery for greater visibility, productivity, insight, and performance.\nBrands, agencies, production, and post-production teams use Extreme Reach to create great content together, manage their assets and leverage its world-class network of over 79,000 media destinations in 141 countries, to share their message with the world.\nToday over 100,000 businesses use Extreme Reach to reach billions of customers globally. We're a fast-moving team of passionate subject-matter experts located across 37 offices, speaking 45 languages, and on a mission to connect the world's media.\nRole Summary\nThe IT Support Engineer is responsible for delivering end-to-end technical support to a global user community, ensuring the stability, security, and performance of workplace technology and IT services. Acting as a key point of contact for both onsite and remote employees, this role provides expert support across hardware, software, operating systems, collaboration platforms, mobile devices, and enterprise applications.\nThe position oversees the full lifecycle of end-user computing, including device provisioning, deployment, maintenance, patch management, and endpoint security across Windows, macOS, and mobile environments. The IT Support Engineer administers user access and identity services, supports Microsoft 365 and hybrid authentication solutions, manages Active Directory infrastructure, and ensures effective incident resolution through service desk operations and collaboration with internal and external stakeholders.\nWorking in a fast-paced enterprise environment, the role requires strong troubleshooting expertise, ownership of technical issues, proactive documentation, and a continuous improvement mindset. The IT Support Engineer also contributes to infrastructure and technology projects, supports global offices remotely, and helps drive operational excellence by maintaining knowledge articles, identifying service improvements, and mentoring team members.\nKey Responsibilities\nCovering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users \nProviding day to day support for both hardware and software including desktop support (PC/MAC), telephony, mobiles, email and applications support for both office and remote users \nWindows/Mac software update processes \nDesktop/Laptop building, imaging and deployment \nInstall, configure, test and maintain operating systems, application software and system management tools \nSupporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, Polystudios \nResponsible for the monitoring/maintenance/security of all endpoints \nSupport mobile devices (Android, iPhone, tablets, etc.) \nPrinter installation and troubleshooting \nEnsuring the Desktop infrastructure is maintained, and documentation is updated \nOpen technical cases with hardware & software vendors to resolve problems \nLiaise with other IT personnel for problem resolution and escalations \nResponsible for the monitoring/maintenance/security of all endpoints \nOversee user provisioning, deprovisioning, and license allocation. \nSupport hybrid identity and authentication (Azure AD, SSO, MFA). \nAdminister mail flow, mailbox management, and email security. \nDeploy and manage devices using Microsoft Intune, Jamf, Endpoint Central \nProvide documentation and training to end-users. \nWSUS Experience \nTest and apply new software/maintenance patches \nExperience supporting a large enterprise in a fast paced environment \nInstall, configure, test and maintain operating systems, application software and system management tools \nExtensive knowledge of Windows OS’s & MAC Os’ \nGood understanding of Windows & Linux operating systems - experience with supporting and troubleshooting stability and performance issues \nAdminister and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services \nRespond to internal/external customer support requests \nOwnership of issues, collaboration with other teams \nSupport the success and development of others in the team \nUnderstanding of AWS services, including AWS Workspaces \nProviding technical support remotely to our global offices \nUsing a help desk system for incident management and escalation \nTroubleshoot system and application issues and provide feedback \nProactively document all works into knowledge base \nTo spot and report where improvements can be made \nAssisting with projects of all sizes including technology infrastructure and software projects \nWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the infrastructure \nRequirements\nKnowledge, Skills and Abilities Required:\nDesktop OS and Business Applications, including; Windows 11/ Mac OS X 13 and above \nMicrosoft 365 Apps including Outlook, Word, Excel, OneDrive \nMicrosoft 365 Collaboration tools including Teams and Teams Calling \nInstallation, Upgrades, Testing, Troubleshooting, Automation, and Optimization \nRemote Viewing and Support Applications \nUser and group management, permissions, and access control. \nAD replication, DNS, and troubleshooting domain-related issues, GPO. \nExperience with hybrid identity environments, including Azure AD Connect and synchronization troubleshooting. \nProficiency in PowerShell scripting for automation, reporting, and bulk operations. \nSolid grasp of Conditional Access, MFA, and identity protection strategies. \nFamiliarity with compliance tools such as eDiscovery, DLP, and audit logging. \nExcellent troubleshooting, documentation, and communication skills. \nEnd point management systems (Jamf, Intune, Endpoint Central) \nTroubleshooting remote and onsite user issues across multiple different endpoint types and OSs \nIn-depth understanding of Microsoft Active Directory \nDomain trusts, AD replication, AD Connect, GPO, OU structure management \nExperience with cloud technologies, especially AWS, EC2, WorkSpaces \nTechnical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues \nScripting Bash/PowerShell \nProven knowledge and troubleshooting skills \nExperience working in a BAU/Project team \nPersonal skills:\nExcellent communication skills \nOwnership of issues through to completion \nDeveloping positive working relationships with a wide range of internal colleagues \nPrioritising work to meet demands of role \nMust be a good team player and flexible \nSelf-motivation and drive - confidence to work on own initiative and with limited supervision \nTeam oriented, works well with local and global team \nRecognises when a sense of urgency is needed and responds accordingly \nAppreciate challenges and can make thoughtful contributions to an evolving support process, has a strong desire for self-improvement, and learning \nIs comfortable, flexible, versatile, and curious when it comes to pitching in on diverse tasks and projects \nStrong problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Ability to use tools and/or the internet to find solutions. \nAbility to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations \nThe ability to follow policies and procedures of the support desk \nTo maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner \nMaintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation \nBenefits\nWhat we offer\nCompetitive benefits \nWe promote a flexible hybrid working approach to help you find the best working balance \nA global diverse community, where we learn from each other. At Extreme Reach, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.","description_format":"text","description_chars":8489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-11-10T10:08:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/extreme-reach-it-support-engineer","json_url":"https://alion.io/job/extreme-reach-it-support-engineer.json","meta":{"generated_at":"2026-11-13T00:12:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8979},"rest":"https://alion.io/mcp/rest/get_company?id=8979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fextreme-reach-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fextreme-reach-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fextreme-reach-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/extreme-reach-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fextreme-reach-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4010931}},{"tool":"search_jobs","arguments":{"company":"xr.global","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4010931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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