{"id":3506928,"url":"https://alion.io/job/ey-front-office-executive-1","title":"Front Office Executive 1","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T02:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T00:47:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nRole name and description\nGDS Workplace Enablement Services (WES) - Sri Lanka - Associate Front Office Executive\nFont Office Executive manages the day-to-day operations of Front desk part of guest relations & hospitality functions and support Facilities Management of Workplace Enablement Services at EYGDS centre.\nThe opportunity\nThis position and role provide adequate opportunities to learn the Systems, tools and process of Guest Relation, Hospitality and Visitor Management. The role provides hands on experience on managing visitors, customers, meetings and events.\nYour key responsibilities\nManaging Front desk operations -visitor management, receive and answer all incoming calls/mails/papers reporting complaints, access cards management and WES administrative activities.\nResponsible to coordinate Guest relations activities and drive operational excellence while coordinating for meetings & events\nCoordination on inhouse and external events by providing the logistical support and execution on events with meetings & events team working closely with business.\nExecution for events - Town halls, Global leadership visits, Partner confluence, strategic off sites, Global integration events held in Sri Lanka, Executive business meetings and important Client Meetings of internal teams.\nProviding assistance for local logistics arrangement for inbound/outbound visitors, expatriates and clients for business visits and accommodation arrangements for long term visitors with travel team.\nResponsible for managing Expatriates. Greet and Meet. Provide them with the orientation of the facility and support with providing all necessary information during their stay in the country. Manage expatriates’ business visa invite letters, FRRO (Foreigners Regional Registration Officer), visa extensions, relocation process, lease agreements etc.\nResponsible for coordinating monthly MIS for the Guest relation services with the service providers of Visitor transport, events and new hire accommodation.\nResponsible for handling system requests creation and follow up till requests closure. Support WES procurement process.\nServes as a liaison with other departments within respective EYGDS centre, the community, and external agencies to provide information on available resources, events, and/or services. \nResponsible for handling customer escalations efficiently to create a continual improvement process in place and responds to emergency situations.\nResolve customer escalations and disputes efficiently, with tact and diplomacy. Monitor service tickets and employee/customer satisfaction.\nSupport FM team to organize, implement and direct facility maintenance operations and activities. \nAttend and contribute to all mandatory staff meetings, workshops, and retreats. \nSupport to establish and maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site\nSkills and attributes for success\nShould consistently demonstrate Organisation, time management, prioritising and the ability to handle a complex, varied workload.\nExceptional customer service abilities.\nExcellent public relations and customer relationship management skills.\nMust be a well-organized, detail and customer (internal and external) oriented self-starter.\nExcellent communication skills - Should be able communicate clearly and concisely, both orally and in writing.\nBe able to Organize, implement and direct facility maintenance operations and activities\nShould possess Analytical and problem-solving skills\nShould have strong decision-making ability\nShould possess ability to lead and manage teams and projects\nShould pay attention to detail but also the ability to see the implications for the bigger picture\nShould have a good knowledge of MS Office package.\nTo qualify for the role, you must have\n3-5 years of relevant experience.\nBachelor's degree in Hospitality/Hotel Management, or equivalent professional level experience\nExcellent oral and written English communication skills.\nIdeally, you’ll also have\n\nExcellent communication and interpersonal skills.\nAbility to deal with diversified group of people.\nGood organizational and multi-tasking abilities.\nAbility to observe business etiquette and maintain a professional appearance.\n\nWhat we look for\nParticipates regularly in EY-wide and function-specific meetings, events and people initiatives\nTakes charge of personal development and seeks out coaching and feedback regularly\nDemonstrates self-awareness while interacting with colleagues and adapts individual approach to enhance relationships\nCommunicates effectively with contacts through careful questioning and listening\nDemonstrates a positive attitude by contributing energy and new ideas to team efforts and meetings\nAdapts approaches to others based on differences in individual style and backgrounds\nConsiders input from diverse sources before forming conclusions\nDemonstrates an inclusive and globally aware mindset, understanding and respecting all the different backgrounds and styles of colleagues\nDevelops positive relationships with peers, supervisors, mentors and counsellors who can provide advice and support\nDevelops a diverse network through the mutual sharing of ideas, knowledge and resources and an acceptance of different perspectives\nDevelops credibility and trust with clients and others by demonstrating an understanding of their needs, displaying good listening skills and asking appropriate questions\nDevelops presentations that are clear and concise, addressing client’s questions and concerns\nAnalyzes and clearly presents data and other information to identify significant trends or key issues\nUses relevant data to generate insights and to facilitate discussions about the implications to priorities and projects\nBuilds knowledge of service line and subservice line functions\nUnderstands and applies the correct methodology, tools and technology\nParticipates in activities and promotes behaviours that benefit society and our communities\nIdentifies issues affecting internal clients and provides clear rationale and explanations for suggested actions\nUnderstands and fully meets EY and local independence, ethical and regulatory requirements\nCompiles and assimilates information quickly and accurately identifies the most significant implications from that data\nDevelops and maintains up-to-date knowledge in own functional area, sharing key learnings appropriately with colleagues\nPromotes knowledge sharing and conveys information tailored to audience needs, using graphics, tables and models, where appropriate, to improve impact\nProposes credible suggestions and options that effectively resolve business challenges\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world 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