{"id":2605308,"url":"https://alion.io/job/ey-gds-senior-account-operations-coordinator","title":"GDS_Senior Account Operations Coordinator","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2376},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:18:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-31T11:35:58Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nJob Description: Account Operations Coordinator\nOverview:\nThe Account Operations Coordinator will play a critical role in supporting key account operations for nominated accounts within the Account Support centre. This role is designed to ensure high-quality, consistent, and efficient processes across various account management tasks. The coordinator will work closely with account teams and internal business services groups to deliver on day-to-day account operational needs.\nKey Responsibilities\nEnsure relevant stakeholders receive and understand critical business indicators for the account.\nAggregate account relevant information by leveraging EY tools and external sources.\nDevelop company research packs by leveraging client websites & external sources and share quarterly financial result summaries with the account team\nManage content for account databases, websites, and SharePoint sites\nCollaborate with opportunity and data owners to ensure sales, pipeline, and revenue data hygiene.\nPrepare Account meeting packs for account team discussions.\nUnderstand organizational hierarchies and support account teams in developing client organization and account team charts.\nHelp maintain data quality with reference to EY tools such as Account Relationship Database, Global Financial Information System, and Customer Relationship Management.\nReview, update, and validate critical links by collaborating with local teams.\nCoordinate with account teams to understand the pre-employment screening process as part of compliance checks prior to initiating engagement with the clients.\nUnderstand engagement contract documents for EY employees to precisely interpret with pre-employment screening guidelines.\nFacilitate compliance with client mandated procurement requirements\nIdentify existing processes for refinement using digital platforms, automation tools, and analytics.\nAchieve operational excellence through the standardization of activities and best practice sharing.\nResponsible for project management, quality control, review and sharing regular updates on tasks with the involved stakeholders\nFacilitate knowledge sharing.\nSkills and Attributes for Success:\nSuccinct and structured oral and written communication skills with the ability to explain complex concepts clearly and concisely, using appropriate analytics and visualization tools.\nExperience in Microsoft tools like Excel and PowerPoint.\nStakeholder Management and Project Handling\nUnderstand stakeholder requirements based on business context.\nManage and support initiatives, clarify objectives, priorities, scope changes, and timelines.\nSoft Skills:\nCapability to resolve issues independently and in a team.\nStrong needs analysis and stakeholder negotiation skills\nAttention to detail and quality\nFocus on achieving intended outcomes in a timely manner\nChallenge insightfully and propose credible solutions.\nEnjoy a team-based environment and respect others' opinions.\nWillingness to learn new tools, technology, global developments, and processes.\nCreate a strong and positive rapport with leadership and team members.\nLeadership and People Management:\nTake ownership and demonstrate self-sufficiency.\nDemonstrate strong operational acumen to create impactful relationships with senior leadership.\nWork in a dynamic environment with proven ability to multitask and prioritize effectively.\nProven ability to be a team player with exposure to working with multi-cultural teams and collaborating virtually.\nBusiness acumen and commerciality.\nExhibit drive and determination to overcome internal and external barriers and get results from people.\nAbove average competencies in data analysis, business research, writing and presentation, Microsoft tools, communication, and diction.\nQualifications\nTo qualify for the role, you must have:\nAny graduate degree with relevant experience.\nStrong Excel and PowerPoint skills.\nDemonstrated strong written and oral communication skills in a multi-cultural environment.\nAbility to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs, and provide analytic insights.\nExpert or intermediate level experience in Microsoft Office (Word, Excel, PowerPoint)\nSharePoint management experience.\nExperience in a large global organization preferred.\nProven ability to influence and build collaborative relationships with a wide range of stakeholders.\n3-5 years of hands-on experience in a fast-paced global environment.\nExperience interacting with geographically dispersed professionals.\nUnderstanding of business research or data interpretation and analysis concepts.\nProven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail\nUnderstanding of project management concepts and experience working on non-IT projects.\nIdeally, you’ll also have:\nData reporting skills.\nExposure to Power Platform tools like Power Automate, Power Apps, Power BI.\nCredible experience working in a fast moving, client driven environment.\nExperience using procurement portals (e.g., SAP Fieldglass or Ariba).\nProfessional services industry experience, or internal or external client serving experience preferred.\nTechnologies and Tools:\nMicrosoft 365 products, apps, and services.\nWhat We Look For\nA team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment.\nA professional with strong interpersonal skills, confidence, maturity, and the ability to build strong client relationships.\nShift and Schedule: Flexible to work in Eastern and PacificUS Time\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world 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