{"id":3270880,"url":"https://alion.io/job/ey-global-payroll-operations-senior","title":"Global Payroll Operations Senior","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T02:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T18:14:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nThe opportunity\nWe are looking for a Senior to join our Global Payroll Operate Service Management Office team, based in Sydney, Australia. This is a hands-on operational role supporting multi-country payroll operate engagements, helping EY deliver a consistent, well-governed and high-quality service to multinational clients.\nYour key responsibilities\nAs a Senior in the Service Management Office, you will support the daily running of global payroll engagements. You will help coordinate client requests, track actions, prepare reports, support governance meetings, monitor risks and issues, and work closely with EY country payroll teams, engagement teams and global support functions.\nThis role is ideal for someone with around three to five years of corporate experience who wants to build a career in global payroll managed services, client service, operations or service management in an exciting, international and global business. You will gain exposure to large multinational clients, cross-border teams, service governance, payroll technology and EY’s global delivery model.\nYou will learn how EY delivers payroll services globally, including the use of the EY Payroll Command Centre, EY DigiPay, EY Interact Payroll and Integrated Global Payroll Solution ways of working. You will be supported by experienced managers and senior leaders, with opportunities to grow into larger client-facing, operational or service management roles over time.\nKey responsibilities include:\nSupport the day-to-day service management of multi-country payroll operate engagements.\nPrepare meeting materials (including meeting minutes taking), service reports, dashboards, action logs and status updates.\nTrack risks, issues, escalations and open actions, and follow up with the relevant teams.\nCoordinate with EY country payroll teams, technology teams and global support functions to help resolve client requests.\nMaintain accurate service management trackers, document repositories and governance records.\nSupport scope, change request, billing and contract administration activities.\nManage financials of payroll engagements in accordance with agreed budget\nHelp drive consistent use of Service Management Office processes, templates and tools.\nBuild and maintain working relationships with clients.\nContribute ideas to improve service quality, reporting, automation and the client experience.\nSkills and attributes for success\nTo qualify for the role you must have:\nAround three to five years of experience in payroll, operations, service delivery, client support, managed services, consulting, shared services or a similar environment.\nStrong organisational skills, attention to detail and ability to manage multiple tasks and deadlines.\nExcellent written and verbal communication skills, with confidence working with internal teams and clients.\nComfort working with data, trackers, reports, dashboards and Microsoft Office tools.\nA proactive, client-centric mindset, curiosity to learn, and willingness to work across countries, teams and time zones.\nIdeally, you’ll also have:\nExperience or interest in payroll, human resources, finance operations or technology-enabled services.\nExposure to service-level reporting, issue tracking, process improvement or governance forums.\nExperience working with Asia-Pacific or global teams.\nWhat we look for:\nA reliable team member who enjoys making things organised, clear and on track.\nSomeone who is comfortable following up, asking questions and solving practical problems.\nA strong communicator who can build trust with colleagues, clients and global teams.\nA growth mindset and interest in building a long-term career in global payroll operate, managed services or service management.\nLearning and career opportunities\nHands-on experience supporting large multinational payroll clients and global delivery teams.\nCoaching from experienced Service Management Office managers and Global Payroll Operate leaders.\nExposure to payroll technology, reporting, automation, artificial intelligence-enabled ways of working and global service governance.\nA pathway to grow into service management, client delivery, payroll operations or managed services leadership roles.\nWhat we offer you\nAt EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.\nCareer development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment\n\nFlexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.\n\nA comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits\n\nSalary: We offer a competitive salary which is open to negotiation pending on skills and experience.\n\nAcknowledgement of Country\nEY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous\nInclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at  or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.\nAre you ready to shape your future with confidence? Apply today.\nEY | Building a better working world\nOur preferred applicant will be required to undertake employment screening by EY or our external third-party provider.\n© 2026 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved.","description_format":"text","description_chars":6825,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-26T11:31:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ey-global-payroll-operations-senior","json_url":"https://alion.io/job/ey-global-payroll-operations-senior.json","meta":{"generated_at":"2026-10-28T21:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-global-payroll-operations-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-global-payroll-operations-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-global-payroll-operations-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-global-payroll-operations-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-global-payroll-operations-senior"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3270880}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3270880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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