{"id":3680453,"url":"https://alion.io/job/ey-it-environment-support-specialist-2","title":"IT Environment Support Specialist","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"CVE","optional":false},{"name":"CVSS","optional":false},{"name":"ITIL","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-03T12:53:04Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T04:07:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nErnst & Young LLP\nJob Description\nJob Title\nJob Code: …\nFunction: (Category for Job Posting) ITS\nSub Function: …\nJob Summary:\n(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)\nThe Ops SME is responsible for overseeing vulnerability management activities across the organization's infrastructure, applications, databases, and cloud environments. The role focuses on identifying, assessing, tracking, and remediating security vulnerabilities while ensuring compliance with cybersecurity policies, regulatory requirements, and internal risk management standards.\nEssential Functions of the Job:\n(Describe essential functions, or primary duties and responsibilities. Assume the reader does not know the role or function of the job.)\nTogether with the AMS Lead:\nLead and coordinate end-to-end vulnerability management activities across enterprise systems.\nReview and analyse vulnerability scan results\nPrioritize vulnerabilities based on risk, severity, exploitability, and business impact\nCollaborate with application, infrastructure, cloud, database teams and vendors to drive timely remediation\nMonitor remediation progress and ensure adherence to established SLA requirements\nPrepare and present periodic vulnerability metrics, dashboards, and executive reports\nSupport internal and external audits by providing evidence related to vulnerability management controls\nEnsure compliance with cybersecurity policies, security standards, and regulatory requirements\nCoordinate exception management processes and document risk acceptance decisions\nAct as an escalation point for critical and high-risk vulnerabilities\nRequired 24/7 on-call support (e.g. escalations, vacation, holiday, weekend coverage)\nWorking in a corporate IT environment with multiple disciplines to deliver projects in line with customer needs\nWorking in a corporate IT environment in the Operational / Support Service Management role meeting ITIL framework\nAnalytical/Decision Making Responsibilities:\n(Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)\nAbility to prioritize tasks based on criticality.\nMust be able to work within a matrix organization - balancing the needs of the service line against firm initiatives and goals\nMust make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles\nAnalyse trends to identify automation and optimization opportunities.\nIdentify, manage and resolve complex issues, preventing escalations, where possible.\nManage, negotiate and resolve risks effectively\nDemonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring\nCreate an open, honest, accountable and collaborative team environment\nKnowledge and Skills Requirements:\n(Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.)\nStrong understanding of Vulnerability Management and Cybersecurity principles\nHigh level understanding of service line business processes and application landscape.\nUnderstanding of CVSS scoring, Common Vulnerabilities and Exposures (CVE), and risk assessment methodologies\nExperience working with .Net Applications, Microsoft Azure, SQL/Oracle Databases\nKnowledge on network security, cloud platforms, and application security\nRelationship management (internal & external stakeholders)\nEnd to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)\n7+ years of application services and/or client/supplier relationship management in a technology environment\nGood business acumen and ability to negotiate with business partners\nCustomer centric mindset and able to manage customer expectations\nGood executive presence\nAbility to develop strategic plans and translate them to actionable roadmaps\nInitiates, builds and maintains productive customer relationships\nFlexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change\nKnowledge of IT Infrastructure - Azure, Windows, SQL Server.\nBasic project management skills. Demonstrates strong understanding of scope, schedule and planning, time management, resource management and cost management.\nSupervision Responsibilities:\n(Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues). Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility).\nNo direct reports\nEstablish AMS governance processes, SOPs, and compliance guidelines.\nWorking relationships (daily) with EY ITSD and AMS Lead\nWorking relationships (daily) with TCS AMS team and Infosec Team\nET Liaison\nOther Requirements:\n(Describe other functions or expectations of the job such as whether overtime is regularly required (e.g., during busy season?), whether there are particular times of the year that vacation may not be taken, whether there is frequent travel, whether there are any physical requirements beyond those expected in a normal office environment or any other miscellaneous things about the job that should be made known.)\nTravel may be required (minimal)\nFluent English speaker\nExcellent communication skills in English\nJob Requirements:\nEducation:\n(What is the minimum level of education needed/suggested to perform this job?)\nA degree in Computer Science and/or a business-related degree; or equivalent work experience\nExperience:\n(What is minimum number of years needed/suggested to perform this job?)\n7+ years in a corporate IT environment\nMinimum 3+ years in a corporate IT environment working in the Operational / Support Service Management role meeting ITIL framework.\nMinimum 3+ years in corporate IT environment working in security compliance and vulnerability remediation for Infra including Web/App Servers, DB Servers, Cloud.\nServiceNow experience for ITIL\nWork experience in a professional services industry, preferred\nCertification Requirements:\n(Describe and explain any certifications and/or licenses needed or helpful to perform this job).\nCertifications in the following industry practices would be a plus (ITIL, BPM, etc)\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.","description_format":"text","description_chars":7453,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-11-03T12:53:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ey-it-environment-support-specialist-2","json_url":"https://alion.io/job/ey-it-environment-support-specialist-2.json","meta":{"generated_at":"2026-11-06T07:41:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13678,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-it-environment-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-it-environment-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-it-environment-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-it-environment-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-it-environment-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3680453}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3680453},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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