{"id":2366317,"url":"https://alion.io/job/ey-ld-ts-supervising-associate-canada-consulting-learner-support","title":"L&D TS Supervising Associate_Canada_Consulting Learner Support","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":28000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:40:33Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-30T00:56:14Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nSupervising Associate, Consulting Learner Support\nAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nThe Opportunity\nThe Supervising Associate, Consulting Learner Support is responsible for leading the learner support and learning operations activities in Consulting. The role serves as the central point of coordination for learner inquiries, Consulting mailbox operations, learning administration, financial processes, reporting, knowledge management and continuous improvement.\nWorking closely with Consulting Learning leadership, pillar leaders, Deployment, Finance and vendors, the Supervising Associate independently manages requests, strengthens operational controls and identifies practical ways to simplify work and improve the learner experience. The role exercises significant judgment when assessing learner and stakeholder requests, determining the right path forward, balancing business needs with policy requirements, and resolving issues that do not have a documented solution.\nSuccess requires exceptional written and verbal communication, sound judgment, advanced Microsoft 365 skills and the ability to manage competing priorities with accuracy and limited supervision.\nYour key responsibilities\n1. Elevated Learner Support & Mailbox Management\nServe as the primary point of contact for Consulting learner support across Risk Consulting, People Consulting, Technology Consulting and Business Consulting\nOwn the day-to-day management of the Consulting learning mailbox and related support channels, including intake, triage, prioritization, response, escalation and closure of requests\nProvide clear, accurate and timely guidance on learning policies, registrations, assignments, certifications, external learning requests, compliance requirements, learning records and learning technologies\nInvestigate and resolve complex learner issues by coordinating with Learning, Deployment, Finance, and external vendors, while keeping pillar leaders informed through resolution\nApply sound judgment to distinguish standard requests from issues requiring escalation, while maintaining service quality, confidentiality and appropriate documentation\nDevelop and maintain learning FAQs, response templates, quick-reference guides and knowledge articles to improve clarity and strengthen self-service\nMonitor mailbox volumes, recurring questions, resolution times and learner feedback to identify trends and recommend service improvements\n2. Learning Operations & Program Administration\nCoordinate operational activities for Consulting learning programs, certifications, curriculum and mandatory learning requirements\nManage learner rosters, nominations, enrollments, assignments, assessments, vouchers, licences, attendance records, completion data and related communications\nSupport the administration of strategic learning initiatives and technology-related programs, including SAP, Microsoft, ServiceNow, CISSP and CCSP offerings, as applicable\nCoordinate new-hire learning activities, including list reconciliation, assignment validation and preparation of recurring learner communications\nSupport compliance-related learning processes, including monitoring, reminders, reporting, follow-up and maintenance of audit-ready records\nPartner with Deployment teams to coordinate program logistics, materials, links and operational requirements\n3. Facilitator & Stakeholder Support\nCoordinate the identification, confirmation, onboarding and preparation of facilitators for upcoming learning programs\nSupport Train-the-Trainer sessions, facilitator communications, recognition activities and troubleshooting before, during and after learning events\nCoordinate operational planning calls, maintain action logs and follow through on commitments, risks and dependencies\nPrepare concise, professional stakeholder communications, program updates and executive summaries\nBuild trusted relationships with learners, Consulting leaders, facilitators, vendors and cross-functional teams, adapting communication style to the audience and issue\n4. Budget, Accrual & Vendor Management\nSupport Consulting operations manager with budget tracking, forecasts, commitments, accruals and expenditure reporting to support financial accuracy and timely decision-making\nPrepare and validate monthly or period-end accruals, reconcile supporting documentation and follow up on outstanding financial items\nCoordinate invoice submission, validation, coding, tracking and issue resolution, including processing through applicable internal systems\nMaintain organized records for vendor contracts, renewals, service agreements, approvals and learning partnerships\nMonitor vendor invoices, payments and budget allocations, escalating risks, discrepancies and potential variances promptly\n5. Process Improvement, Reporting & Knowledge Management\nDevelop, document and maintain standard operating procedures, process maps, trackers, controls and governance materials\nUse Microsoft 365 tools to streamline workflows, reduce manual effort, improve data quality and strengthen visibility across the team\nCreate and maintain reports and dashboards that translate operational data into clear, actionable insights for stakeholders and leadership\nMaintain SharePoint and Teams sites, participant hubs, repositories and learning resources so information is accurate, current and easy to navigate\nPromote consistent ways of working across Consulting pillars while recognizing legitimate business-specific requirements\nContribute to team planning and provide coverage during high-volume periods, program launches and critical reporting cycles\nSkills and attributes for success\nExceptional written and verbal communication skills, with the ability to draft clear, polished messages and explain complex processes in a practical, audience-appropriate way.\nStrong interpersonal and stakeholder management skills, with confidence engaging learners, facilitators, vendors and senior leaders.\nAdvanced proficiency in Microsoft Excel, including data validation, lookups, pivot tables, reconciliations and analysis; strong proficiency in PowerPoint, Outlook, Teams and SharePoint.\nAbility to create professional presentations, reports, dashboards, templates and process documentation using Microsoft 365 tools.\nStrong organizational and project coordination skills, with the ability to manage competing priorities, maintain attention to detail and meet deadlines with limited supervision.\nAnalytical and problem-solving mindset, with demonstrated ability to identify trends, assess risks, resolve issues and improve processes.\nService-oriented approach, sound judgment, discretion and accountability when handling sensitive or high-impact requests.\nConfidence learning new systems and using technology to improve efficiency, consistency and the learner experience.\nTo qualify for the role, you must have\nA minimum of 5+ years of experience in learning operations, learner support, learning administration, project coordination, business operations or a related function.\nDemonstrated experience managing a shared mailbox or service channel, including triage, stakeholder communication, issue resolution and escalation management.\nExperience supporting budgets, accruals, invoices, forecasts or other financial administration activities.\nAdvanced capability in Microsoft 365, particularly Excel, PowerPoint, Outlook, Teams and SharePoint.\nExperience preparing reports, dashboards and business communications for a range of audiences, including leadership.\nProven ability to work independently in a fast-paced environment while collaborating effectively across teams.\nIdeally, you will also have\nExperience in a professional services, Consulting or complex matrixed organizational environment.\nExperience with learning management systems, learner support tools, workflow automation or knowledge-management platforms.\nExposure to vendor management, certification programs, compliance learning or continuing education processes.\nExperience supporting multiple business portfolios or service lines through a centralized operating model.\nWhat we offer\nAt EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.\nWe offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:\nSupport, coaching and feedback from some of the most engaging colleagues around\nOpportunities to develop new skills and progress your career\nThe freedom and flexibility to handle your role in a way that’s right for you\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.","description_format":"text","description_chars":10609,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-12T16:40:33Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":16,"expected_fill_days":27,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ey-ld-ts-supervising-associate-canada-consulting-learner-support","json_url":"https://alion.io/job/ey-ld-ts-supervising-associate-canada-consulting-learner-support.json","meta":{"generated_at":"2026-10-30T01:26:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1927,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-ld-ts-supervising-associate-canada-consulting-learner-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-ld-ts-supervising-associate-canada-consulting-learner-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-ld-ts-supervising-associate-canada-consulting-learner-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-ld-ts-supervising-associate-canada-consulting-learner-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-ld-ts-supervising-associate-canada-consulting-learner-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2366317}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2366317},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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