{"id":2604609,"url":"https://alion.io/job/ey-managed-services-delivery-excellence-cybertechops","title":"Managed Services- Delivery Excellence- Cyber/TechOps","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":662},"experience_years_min":18,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T18:03:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nSenior Manager - Managed Services Governance & Assurance\nRole Overview\nWe are seeking an experienced Senior Manager / Associate Director to lead Governance, Performance and Delivery Assurance for a strategic Managed Services portfolio.\nThis leadership role will be responsible for driving operational governance, delivery effectiveness, performance visibility, risk management and continuous improvement across large-scale managed services engagements.\nThe successful candidate will work closely with Delivery Leaders, Account Leaders and Business Executives to strengthen operational excellence, improve service performance and ensure consistent delivery of business outcomes.\nThis is a high-impact role requiring a blend of operational leadership, strategic thinking, stakeholder management and delivery governance expertise.\nWhat You Will Be Responsible For\nServe as the Governance and Performance Leader for a Managed Services Portfolio\nAct as the trusted advisor to delivery and account leadership teams on operational performance and delivery effectiveness.\nEstablish governance frameworks that provide visibility into service performance, risks, operational health and business outcomes.\nDrive disciplined execution through governance forums, operational reviews and leadership reporting.\nInfluence strategic decisions using data-driven insights and performance intelligence.\nDrive Delivery Assurance and Service Health\nEstablish mechanisms to assess delivery health, operational maturity and service effectiveness.\nIdentify emerging risks, delivery challenges and performance gaps before they impact clients or business outcomes.\nLead remediation and improvement initiatives in collaboration with delivery teams.\nCreate executive-level visibility into operational performance and portfolio health.\nStrengthen Risk, Compliance and Operational Resilience\nBuild and maintain a robust operational governance ecosystem.\nOversee risk management, controls effectiveness and compliance adherence across the portfolio.\nPromote operational resilience and proactive risk mitigation practices.\nEnsure readiness for internal and external audits, assessments and client reviews.\nLead Performance Measurement and Insights\nDefine performance frameworks, KPIs and operational scorecards.\nDevelop meaningful reporting and dashboards that enable effective decision-making.\nAnalyse trends, identify improvement opportunities and provide actionable recommendations to leadership.\nPromote a culture of accountability through transparent performance management.\nDrive Delivery Maturity and Operational Excellence\nDevelop and embed best practices, standards and operating models that enhance delivery consistency and quality.\nLead service maturity assessments and identify opportunities for capability advancement.\nDrive adoption of leading industry practices across operations, governance and service management.\nChampion continuous improvement and operational transformation initiatives.\nEnable Business Growth and Client Confidence\nStrengthen confidence among delivery, account and executive stakeholders through effective governance and assurance.\nSupport growth initiatives through improved operational scalability and delivery maturity.\nPartner with leadership teams to ensure governance models evolve with business and client needs.\nLeadership Expectations\nThis role is expected to operate as a business leader, not a programme manager.\nThe Senior Manager / Associate Director will:\nIndependently lead the Governance & Performance agenda for assigned service lines.\nInfluence senior stakeholders across multiple organisational levels.\nShape strategic priorities and transformation roadmaps.\nCoach and mentor team members.\nBuild credibility as a recognised subject matter expert in managed services governance and operational excellence.\nRepresent the function in leadership reviews, client discussions and strategic initiatives.\nExperience & Qualifications\nRequired\n18+ years of experience in Managed Services, Technology Services (AMS / FS / Digital Engineering), or Cyber Security Services.\nDemonstrated experience leading governance, operational excellence, service management or delivery assurance functions.\nStrong understanding of managed services operating models and service delivery frameworks.\nExperience working directly with senior business and delivery stakeholders.\nProven ability to drive organisational change and operational transformation.\nStrong analytical, communication and executive presentation skills.\nExperience within Cyber Security Managed Services, SOC Operations, Infrastructure Operations, Cloud Operations or Technology Operations environments.\nExperience with ITIL, ISO 27001, Service Management and Operational Excellence frameworks.\nExposure to AI-enabled operations, intelligent automation and digital transformation initiatives.\nExperience in global delivery environments supporting complex enterprise clients.\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.","description_format":"text","description_chars":5800,"description_truncated":false,"requirements":{"experience_years_min":18,"management_years_min":18,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance 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