{"id":3094660,"url":"https://alion.io/job/ey-manager-service-design-uki-studio","title":"Manager, Service Design, UKI Studio+","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":136000,"period":"year","method":"role_country_seniority_unknown","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T15:45:51Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T22:17:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nManager - Service Design, EY Studio+ UK\nAbout EY Studio+ UK\nGrowth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, it’s helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.\nWe don’t yet have all the answers, because that’d be boring. We do have some of the best minds in the business and we are comfortable navigating complexity every day.\nWe’re privileged to have access to senior critical thinkers in our clients, and we have conversations that excite us and challenge us all the time. We’re becoming an increasingly bigger part of an established global business, which throws up challenges and opportunities every day. Our way of thinking and doing business is infectious, and infecting more and more of the world around us, but that challenges us to go further and scale faster than before. Becoming part of EY Studio+ UK means getting on to enjoy this ride.\nThe opportunity\nWe’re one of the biggest and most mature Service Design functions in the world, the elder statesperson of Service Design if you will. We’ve been around for 17 years and been part of EY for the last five.\nThe work we do is big. Big in scale, big in ambition, big in impact - and big projects get taken seriously. We don’t create outputs for the sake of it. We don’t create work that sits in drawers, never to be revisited. We create work that is driven to implementation.\nThe work we do is varied. We work across sectors (from government, healthcare, financial services and fast-moving consumer goods) to tackle a huge variety of problems in a huge variety of ways. One week you could be interviewing customers in their homes to understand how they make sense of their money, the next month you could be leading a workshop in Whitehall to articulate how a government department can embed innovation in their organisation.\nWe take our practitioners seriously and you will be given the freedom and support to develop your craft, your thinking, your work and your career in a way that suits you and delivers for the practice and your clients.\nResponsibilities, Qualifications, Certifications\nThe role\nWe are looking for a Service Design Manager to join the Service Design Practice at EY Studio+ UK.\nThis role is open to those with demonstrable experience of working as a Service Design Manager within industry. You will have a portfolio of projects that you can talk through and demonstrate how you have applied service design to business or organisational challenges either in house or within a consulting role.\nThere are a couple of things that we ask of everybody.\nYou will be endlessly inquisitive, and ruthlessly user focused and able to use a combination of logic, empathy, rigour and storytelling to articulate a customer or business problem before working creatively and technically to articulate a service that solves it. \nYou will be a natural collaborator. Ideas breed ideas, and so we work multi-disciplinary teams and embed clients in our process. We work in the open, we share our thinking early and we build on each other’s contribution. \nYou will be visual. We work generatively. We create things to clarify thinking, align understanding and move towards a solution that works. \nYou will be iterative. No-one gets it right first time. We don’t expect to. \nYou will be ambitious yet realistic in your solutions. Our work sits in the sweet spot between desirable, viable, feasible and allowable. Getting it there is a big part of what we do. \nYou will be a doer AND a thinker and know when to switch from one to the other and how to create time and space for both. \nYou will navigate complexity. People, organisations, technology, policies, regulations. Designing services puts you at the centre of complexity. We need to make sense of it all quickly, and flex and adapt to move through it effectively. \nYou’ll be fascinated by service in all its forms with a desire to deliver great solutions in the teams we put together for clients, to help them improve existing services, invent new ones, and ultimately grow businesses. \nYou will be competent in service design methods, and know how to shepherd clients through a service design process, creating good work and advocates for EY Studio+ UK as you go. \nYou will be a self-starter and have an explorative mindset, creating new perspectives and identifying the spaces you can be impactful for both EY Studio+ UK and its clients. \nYour key responsibilities\nYou will develop and manage plans for project teams, updates stakeholders, and escalates scope\nYou will develop relationships that can benefit our firm and our clients (e.g., with stakeholders in target organizations) and beyond the workplace to enhance our presence and impact in the community\nYou will identify and share trends, topics and resources (e.g., professional bodies, market developments such as sector-specific trends, regulatory guidance) that will increase the relevance and value of our service delivery and seizes opportunities to grow knowledge\nYou will take a systematic approach to making decisions, considering all relevant data\nYou are considered a direct point of contact for client and team, speaks to client regularly about future trends, and begin to own and grow the firm’s relationship with the client\nYou will maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions\nYou will create and deliver presentations that engage a range of audiences and respond to their questions and concerns\nYou will integrate data and apply judgment in forming practical insights and addressing potential issues, leveraging opportunities and analyses that enable decision-making by critical stakeholders\nYou will share technical, sector and market knowledge to inform client thinking\nSkills and attributes\nYou will confidently and authentically presents complex messages skilfully, using a variety of media and methods that build excellent relationships based on a trust\nYou will demonstrate influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation and ways to achieve success\nYou will create a positive team environment, balancing individual initiative with team collaboration and with EY priorities, and encourages people to speak up and express differing views\nYou will devise approaches to resolve conflicts, including those that arise from cultural differences, and keeps negotiations or dialogue moving forward, even when solutions are not apparent\nYou will adopt appropriate coaching techniques to meet the various needs of team members\nYou will assemble the right team to achieve business goals by creating the right mix of skills and the right conditions to work together effectively\nYou will improve commitment and engagement of team members, while focusing on the achievement of their goals\nYou will provide constructive feedback tailored to each person’s style and environment\nYou will recommend development activities tailored to each team member’s needs and learning style\nYou will resolve competing priorities and resource allocation issues, building collaboration across organizational boundaries\nTo qualify for the role you must\nBe able to describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts \nShow that you have consistently produced service design work of high quality that is accurate, complete and compelling \nDemonstrate ability to lead a small (Be able to create presentations that are clear and impactful, translating EY Studio+ UK ’s services into meaningful value propositions for clients \nShow how you have contributed to a positive design team environment \nWhat working at EY offers\nWe offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:\nSupport, coaching and feedback from some of the most engaging colleagues around \nOpportunities to develop new skills and progress your career \nThe freedom and flexibility to handle your role in a way that’s right for you \nAbout EY\nAs a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.\nWhenever you join, however long you stay, the exceptional EY experience lasts a lifetime.\nIf you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.\nJoin us in a building a better working world.\nApply now.\nEY | Building a better working world\nEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.\nEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.\nEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. 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