{"id":2716378,"url":"https://alion.io/job/ey-on-site-technology-support-technician-associate","title":"On-site Technology Support Technician Associate","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59800,"max":98600,"currency":"USD","period":"year","gross":null,"usd_annual":98600},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-16T13:54:38Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T12:26:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.\nThe On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.\nResponsibilities (include but not limited to):\nAct as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.\nLaptop troubleshooting, maintenance and administration.\nApple MacBook support and troubleshooting.\nApple iOS and Android device support; setup and configuration.\nKnowledge and understanding of HP, Xerox and Canon print devices.\nAnticipate and respond to complex technology support issues.\nStrong knowledge and understanding of Win10, Office 365.\nInstant Messaging tools; TEAMs.\nExcellent customer service skills, meeting with users in person to resolve complex technology issues.\nAbility to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.\nAnalyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.\nProvide meaningful contributions to team efforts to enhance overall departmental effectiveness.\nLeverage multiple resources or coordinating with other teams in order to meet customer needs.\nFacilitate the implementation and support of defined EY Technology solutions.\nCommunicate system updates to customers as required.\nCoordinate, track, and maintain inventory.\nDocument and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now\nPerform software and Firmware upgrades and testing as needed or part of an initiative or project.\nUse root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.\nParticipate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.\nShare solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.\nProvide technical guidance and consult with EY customer stakeholders.\nTo qualify, candidates must have:\nDegree in Computer Science or a related discipline; or equivalent work experience in IT Support\nApproximately 1-3 plus years of experience in support of IT products\nTechnical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications\nExcellent interpersonal, communication and organizational skills\nAbility to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment\nAble to work effectively with high level customers and other management personnel\nExcellent Customer Service skills.\nWhat we offer you\nThe compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.\nWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is: \nNew York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $59,800 to $98,600\nBay Area California offices - $62,300 to $102,700\nAll other offices locations in the US, including Sacramento - $49,800 to $90,400 \n\nIndividual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.\nUnder our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nAre you ready to shape your future with confidence? Apply today.\nTo make the most of your application experience, please limit yourself to two applications within a six-month period.\nEY accepts applications for this position on an on-going basis.\nFor those living in California, please click here for additional information.\nAt EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.\nEY | Building a better working world\nEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.\nEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.\nEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.\nAll in to shape the future with confidence.\nEY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.\nEY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at .","description_format":"text","description_chars":7193,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Flexible vacation policy"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-16T13:54:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6,599 · green card filings: 694","filings_12m":6599,"filings_prev_12m":9468,"green_card_filings_12m":694,"median_offered_wage_usd":156073,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.878,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:4","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":98600,"is_top_pay":true},"html_url":"https://alion.io/job/ey-on-site-technology-support-technician-associate","json_url":"https://alion.io/job/ey-on-site-technology-support-technician-associate.json","meta":{"generated_at":"2026-10-23T15:49:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-on-site-technology-support-technician-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-on-site-technology-support-technician-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-on-site-technology-support-technician-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-on-site-technology-support-technician-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-on-site-technology-support-technician-associate"}]}