{"id":3270858,"url":"https://alion.io/job/ey-service-delivery-manager-consulting","title":"Service Delivery Manager, Consulting","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ITSM","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-26T11:31:42Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T23:10:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.\nWe’re all in, are you?\nJoin EY and shape your future with confidence.\nThe Opportunity:\nWe are seeking an experienced, resilient, and highly capable Service Delivery Manager (SDM) to lead a large-scale IT operations and managed services engagement. The SDM will be accountable for end-to-end service delivery, operational governance, stakeholder management, and leadership of a fully onshore team of 40-50 professionals.\nThe ideal candidate is a proven operations leader with deep technical expertise, exceptional people leadership capabilities, and the ability to manage mission-critical services in a complex and demanding environment.\nKey Responsibilities:\nLead and manage large-scale IT operations and support services.\nOwn overall service delivery performance, ensuring compliance with contractual SLAs, KPIs, and operational commitments.\nEstablish and maintain effective governance, operational controls, reporting mechanisms, and escalation procedures.\nDrive service excellence through continuous improvement, automation, and operational optimization.\nProvide decisive leadership during major incidents, critical service disruptions, and escalations.\nLead, motivate, and manage a fully onshore multidisciplinary team of 40-50 personnel.\nBuild a high-performance culture focused on accountability, collaboration, service quality, and customer satisfaction.\nManage resource planning, workforce development, succession planning, and capability building.\nCoach and mentor team leads and key personnel to strengthen leadership across the operation.\nProvide strong technical leadership and maintain a hands-on understanding of large-scale enterprise operations and support environments.\nOversee Incident, Problem, Change, Release, Service Request, and Knowledge Management processes.\nDrive service improvements covering operational stability, system reliability, platform modernization, and monitoring.\nEnsure effective management of operational risks, business continuity, disaster recovery, security, and compliance requirements.\nAct as the primary point of contact for senior client stakeholders.\nBuild trusted relationships across business, technology, executive, and third-party stakeholder groups.\nLead governance meetings, service reviews, steering committee discussions, and executive reporting.\nManage stakeholder expectations and drive timely resolution of issues and escalations.\nEnsure adherence to organizational policies, service management frameworks, contractual obligations, and regulatory requirements.\nMonitor service performance metrics and drive corrective and preventive actions where required.\nManage operational risks and ensure readiness for audits and governance reviews.\nTo qualify for the role, you will need:\nBachelor’s or Master’s degree in Computer Science, Information Systems, or related field.\nMinimum 15 years of IT industry experience.\nAt least 5 years of experience in a Service Delivery Manager, Operations Manager, or equivalent leadership role.\nProven experience leading large-scale IT operations or managed services engagements.\nDemonstrated experience managing teams of 40-50 personnel or larger, preferably in a fully onshore delivery model.\nExperience operating within mission-critical, highly available enterprise environments.\nStrong track record of managing complex stakeholder landscapes and executive-level engagements.\nSkills and Attributes for Success:\nExceptional leadership, people management, coaching, and team-building capabilities\nHighly resilient and able to remain composed, decisive, and effective under pressure.\nStrong decision-making, problem-solving, conflict-resolution, and crisis-management abilities.\nDeep understanding of IT Service Management (ITSM), Application Maintenance and Support (AMS), infrastructure and cloud operations, and service monitoring.\nStrong knowledge of Incident, Problem, Change, Release, Service Request, and Knowledge Management practices.\nWorking knowledge of business continuity, disaster recovery, cybersecurity, operational governance, and service reporting.\nExcellent communication, presentation, negotiation, and influencing skills.\nStrong executive presence with the ability to engage senior client and organizational leadership\nProven ability to align multiple stakeholders across business and technology functions.\nPMP (Project Management Professional) or an equivalent recognized project management certification is mandatory\nGood to have Certifications: ITIL v4 Managing Professional, ITIL Expert, or an equivalent IT Service Management certification.\nPRINCE2 Practitioner, Scrum Master, or relevant cloud certifications such as Microsoft Azure, AWS, or Google Cloud.\n\nExperience managing Application Maintenance and Support engagements.\nExperience delivering or supporting OutSystems projects or enterprise low-code platforms is a plus.\nExperience leading teams supporting digital transformation and customer-facing platforms.\nExperience working with government agencies, public-sector organizations, or large enterprises is advantageous.\nWhat working at EY offers\nEY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:\nContinuous learning: You’ll develop the mindset and skills to navigate whatever comes next.\nSuccess as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.\nTransformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.\nDiverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.\nCompany description\nEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.\nEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.\nEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.\nAll in to shape the future with confidence.","description_format":"text","description_chars":6819,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":40,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-26T11:31:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ey-service-delivery-manager-consulting","json_url":"https://alion.io/job/ey-service-delivery-manager-consulting.json","meta":{"generated_at":"2026-10-29T01:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-service-delivery-manager-consulting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-service-delivery-manager-consulting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-service-delivery-manager-consulting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-service-delivery-manager-consulting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-service-delivery-manager-consulting"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3270858}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3270858},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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