{"id":3634821,"url":"https://alion.io/job/ey-technology-consulting-dynamics-crm-consultant","title":"Technology Consulting - Dynamics CRM Consultant","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-31T02:00:00Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-13T10:49:17Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional specializing in Dynamics 365 CRM, you will help clients realize the value of their customer platforms by aligning business strategy with scalable, technology-enabled solutions - supporting growth and driving transformation.\nAs part of a high-performing team, you will deliver exceptional client service - providing advice on how CRM, digital transformation and customer engagement platforms contribute to performance improvement, and how technology can act as a multiplier during major transformation programmes.\nWorking across sectors and geographies, you will gain valuable experience delivering impactful CRM solutions that enhance customer experience, operational efficiency and business outcomes.\nFunctional Lead\nLead end-to-end Dynamics 365 CRM functional workstreams across the project lifecycle (design, build, test, deploy)\nDrive business requirement workshops with senior stakeholders and translate strategic needs into scalable CRM solutions\nOwn solution design, ensuring alignment with business objectives, enterprise architecture, and best practices\nOversee configuration and delivery across CRM modules (e.g. Sales, Customer Service)\nAct as the primary functional point of contact for stakeholders and project leadership\nProvide leadership and guidance to functional consultants and cross-functional teams\nGovern quality of functional deliverables (BRDs, FSDs, user stories)\nLead UAT strategy, execution oversight, and business sign-off\nSupport large-scale transformation programmes, ensuring CRM enables business value\nManage stakeholder expectations, facilitate decision-making, and resolve functional/process conflicts\nSupport change management, training, and adoption initiatives\nFunctional Analyst\nGather, analyze and validate business requirements with stakeholders\nTranslate business needs into functional specifications and solution designs within Dynamics 365 CRM\nConfigure and customize CRM modules (e.g. Sales, Customer Service)\nSupport business process design and optimization initiatives\nCollaborate with technical teams to ensure accurate solution implementation\nSupport integration, data migration and end-to-end solution delivery\nExecute testing activities (SIT, UAT) and support defect resolution\nDeliver end-user training and provide post go-live support\nTo qualify for the role, you must have\nA bachelor’s degree in Computer Science, Information Technology, Business Systems or a related discipline\nExperience in Dynamics CRM / Dynamics 365 implementation projects\nFor Functional Lead:\nProven experience leading functional delivery and solution design\nStrong stakeholder management, including senior stakeholders\nExperience in digital or system transformation programmes\nFor Functional Analyst:\nHands-on experience in requirement gathering, configuration and testing\nGood understanding of CRM processes and system capabilities\nFor both roles:\nStrong understanding of Dynamics 365 CRM modules (Sales, Customer Service, etc.)\nExperience working with cross-functional technical teams and integrations\nFamiliarity with Agile or Hybrid delivery methodologies\nIdeally, you’ll also have\nMicrosoft Dynamics 365 certifications (Functional Consultant / Solution Architect)\nExposure to customer experience transformation programmes\nStrong analytical and problem-solving capabilities\nWhat we offer\nEY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and consider flexible working arrangements where applicable.\nPlus, we offer:\nContinuous learning: Develop the mindset and skills to navigate future challenges\nSuccess as defined by you: Flexibility and tools to make a meaningful impact your way\nTransformative leadership: Coaching and insights to help you lead with confidence\nDiverse and inclusive culture: A workplace where your voice is valued and respected\nThe exceptional EY experience. 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