{"id":2391381,"url":"https://alion.io/job/ey-technology-support-specialist","title":"Technology Support Specialist","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kingston, Jamaica"],"countries":["JM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:22:22Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T19:11:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nThe opportunity\nEY Jamaica is currently recruiting for an On-site Technology Support (OSTS) Technician. This role provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.\nYour key responsibilities:\nAct as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues\nSupport on laptop troubleshooting, maintenance and administration\nAbility to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems\nAnalyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives\nProvide meaningful contributions to team efforts to enhance overall departmental effectiveness\nLeverage multiple resources or coordinating with other teams in order to meet customer needs\nFacilitate the implementation and support of defined EY Technology solutions\nCoordinate, track, and maintain inventory\nDocument and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now\nPerform software and Firmware upgrades and testing as needed or part of an initiative or project\nUse root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence\nParticipate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions\nProvide technical guidance and consult with EY customer stakeholders.\nSkills and attributes for success:\nExcellent interpersonal, communication and organizational skills\nExcellent customer service skills, meeting with users in person to resolve complex technology issues\nAbility to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment\nAble to work effectively with high level customers and other management personnel\nHigh level of integrity and confidentiality in a professional environment\nWhat we look for:\nDegree in Computer Science or a related discipline\nApproximately 1-3 plus years of experience in support of IT products and IT support\nTechnical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications\nKnowledge and understanding of HP, Xerox and Canon print devices will be an asset\nStrong knowledge and understanding of Win10, Office 365, MS Teams\nWhat we offer you\nAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.\nAre you ready to shape your future with confidence? Apply today.\nTo help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.\n\nEY | Building a better working world\nEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.\nEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.\nEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories","description_format":"text","description_chars":4235,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Jamaica","iso":"JM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-12T21:22:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ey-technology-support-specialist","json_url":"https://alion.io/job/ey-technology-support-specialist.json","meta":{"generated_at":"2026-10-14T21:56:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":4132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-technology-support-specialist"}]}