{"id":3194495,"url":"https://alion.io/job/ey-techops-bizops-global-pmo-resource-manager-manager","title":"TechOps-BizOps-Global PMO Resource Manager-Manager","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-24T02:00:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-30T00:56:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nTechnology Consulting - GDS TechOps Global PMO Resource Management, Senior Manager 1/2\nAt EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nAbout Global Delivery Services\nGlobal Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.\nOur journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.\nClient service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.\nEnablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.\nOur innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.\nThe Opportunity\nWe are seeking an experienced Senior Manager to lead Resource Management, Workforce Planning, and Talent Deployment across a strategic portfolio of managed services engagements. This leadership role will be responsible for driving workforce optimization, demand fulfillment, resource deployment, utilization management, hiring strategy, and capability development to support business growth and delivery excellence.\nThe successful candidate will work closely with Delivery Leaders, Account Leaders, Talent Teams, Experience Management, and Business Executives to align workforce supply with business demand, strengthen talent readiness, and ensure optimal utilization of resources across engagements. The role will provide strategic workforce insights, manage staffing risks, and drive continuous improvement initiatives to enhance workforce effectiveness and operational performance.\nThis is a high-impact role requiring a blend of workforce strategy, operational leadership, stakeholder management, resource planning expertise, and data-driven decision-making, with a strong focus on enabling sustainable business growth through effective talent deployment and workforce optimization.\nYour Key Responsibilities\nWorkforce Planning & Demand Management\nDevelop and execute short-term and long-term workforce plans aligned with business growth objectives.\nPartner with delivery and competency leaders to forecast resource demand, skill requirements, and capacity needs.\nDrive proactive talent planning to ensure the right skills are available at the right time.\nMonitor workforce trends and provide actionable recommendations to leadership.\nResource Deployment & Utilization\nLead resource allocation across engagements to maximize utilization and delivery outcomes.\nGovern bench management processes and drive timely deployment of available resources.\nMonitor utilization metrics and identify opportunities to improve workforce productivity.\nFacilitate cross-competency and cross-geography staffing opportunities.\nTalent Acquisition & Hiring\nCollaborate with Talent and Hiring Managers to define hiring strategies and demand fulfillment plans.\nReview and validate resource requirements, job descriptions, and hiring priorities.\nSupport lateral hiring, campus hiring, and strategic workforce expansion initiatives.\nTrack fulfillment KPIs including demand aging, time-to-fill, and hiring effectiveness.\nSkills & Capability Management\nMaintain visibility of workforce skills, certifications, and competency maturity.\nIdentify skill gaps and partner with Learning & Development teams to build capability roadmaps.\nSupport workforce transformation and future-ready skill development initiatives.\nDrive certification and upskilling programs aligned with market and business demand.\nStakeholder Management\nAct as a trusted advisor to Competency Leaders, Service Delivery Managers, Delivery Managers, and Business Leaders.\nPresent workforce insights, capacity forecasts, and resource strategies to senior leadership.\nManage escalations related to staffing, hiring, deployment, and workforce risks.\nBuild strong relationships across Talent, Operations, and Delivery teams.\nOperational Excellence & Governance\nEstablish governance frameworks, dashboards, and resource management KPIs.\nMonitor key metrics including utilization, bench aging, deployment velocity, demand fulfillment, and attrition.\nDrive process improvements and automation across workforce management activities.\nEnsure compliance with organizational workforce and hiring policies.\nTeam Leadership\nLead and mentor a team of Resource Managers and workforce coordinators.\nFoster a culture of accountability, collaboration, continuous improvement, and customer focus.\nDrive performance management, coaching, and career development within the team.\nLeadership Expectations\nThis role is expected to operate as a strategic workforce leader, driving talent deployment, workforce optimization, and resource management excellence across the organization.\nThe Senior Manager will:\nLead the Resource Management and Workforce Planning agenda for assigned service lines, ensuring alignment between talent supply and business demand.\nInfluence senior stakeholders across Delivery, Account, Talent, and Business leadership teams to drive effective workforce decisions.\nShape workforce strategies and talent roadmaps, enabling scalable growth, capability development, and future-ready skills.\nCoach and mentor Resource Management professionals, fostering a high-performing and collaborative team culture.\nBuild credibility as a trusted advisor and subject matter expert in workforce planning, resource deployment, utilization management, and talent strategy.\nRepresent the function in leadership reviews, workforce governance forums, hiring discussions, and strategic transformation initiatives.\nDrive a data-driven resource management culture, leveraging workforce insights, capacity forecasts, and utilization metrics to support business growth and delivery excellence.\nSkills & Attributes for Success\nStrategic workforce planning and capacity management expertise.\nStrong understanding of resource management processes and workforce analytics.\nExcellent stakeholder management and influencing skills.\nStrong analytical and problem-solving capabilities.\nAbility to make data-driven workforce decisions.\nExcellent communication, presentation, and leadership skills.\nExperience managing large, complex, and geographically distributed workforces.\nStrong knowledge of talent supply chain, hiring processes, and workforce transformation initiatives.\nQualifications\nRequired\nBachelor's degree in Business, Human Resources, Engineering, Technology, or a related discipline.\n15+ years of overall professional experience in Managed Services or Technology Services\n5+ years managing workforce planning, resource management, talent operations, or similar functions.\nExperience working with large-scale delivery organizations and global teams.\nStrong knowledge of workforce management tools and reporting platforms.\nPreferred\nExperience in consulting, managed services, or global delivery environments.\nCertifications in project management, resource management, workforce analytics, or IT service management.\nExperience with ProFinda, SuccessFactors, Power BI, or equivalent workforce management platforms.\nWhat we look for\nWe’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you.\nWhat we offer you\nAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.\nAre you ready to shape your future with confidence? Apply today.\nTo help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.\nOur Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.\nProfessional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.\nPeople and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.\nBenefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.\nHow to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.\nSuccessful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.\n“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.","description_format":"text","description_chars":11642,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":15,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-24T03:45:21Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ey-techops-bizops-global-pmo-resource-manager-manager","json_url":"https://alion.io/job/ey-techops-bizops-global-pmo-resource-manager-manager.json","meta":{"generated_at":"2026-10-30T04:15:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-techops-bizops-global-pmo-resource-manager-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-techops-bizops-global-pmo-resource-manager-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-techops-bizops-global-pmo-resource-manager-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-techops-bizops-global-pmo-resource-manager-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-techops-bizops-global-pmo-resource-manager-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3194495}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3194495},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}