{"id":3558743,"url":"https://alion.io/job/ey-techops-service-mgmt-itsm-manager","title":"TechOps-Service Mgmt-ITSM-Manager","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":763},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-31T02:00:00Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-06T04:07:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nService line - Manager:\nAt EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nAbout Global Delivery Services\nGlobal Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.\nOur journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.\nClient service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.\nEnablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.\nOur innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.\nThe Opportunity\nYou will be responsible for leading mid-size application managed services engagements, managing stakeholders and contractual obligations as the Service Manager.\nYou will be responsible to execute sound Service management and transition plans by engaging with multidisciplinary teams, and by identifying, managing and mitigating risk\nYou will be responsible to develop relationships across the business to understand requirements, applying business and technical acumen to solve business problems, with the vision to Grow, Sustain and Improve the through strong ITSM principles, process, automation, innovation and better ways of working.\nYou will be responsible for Service onboarding, Service Transition, Service operations using ITSM leading practices for products, applications and services delivered at EY.\nYour Key Responsibilities\nAccountable as the point of contact for the service delivery of the Application System\nEnable ITSM processes (Incident, Problem, Change) end-to-end\nEnsure service stability, availability, and reliability\nDrive proactive issue prevention & risk mitigation\nEstablish and maintain operational runbooks & SOPs\nManage and communicate with key stakeholders on a weekly and daily basis on the operational support of the Application System\nMonitor and ensure SLAs are met, issues escalated and prioritized\nWork with client 3rd party vendors to resolve issues related to the Application System\nManage a team of Application Developers, Functional testers, Business Analyst, Technical Architects and Platform and DevOps Engineers to manage the Application System\nExecute Managed Services and Implement continuous improvements framework including but not limited to Application Management, Automated provisioning, CI/CD pipeline, etc.\nWork with Build teams to integrate new or enhanced product features for the Application System\nProvide relevant reporting and trend analysis statistics to pro-actively support and improve the project and operation metrics\nEnsure there are cost controls enabled to avoid leakage\nCoach the team to drive for results applying problem solving skills, architectural thinking, continuous improvements through technology and process and communication efficiency\nSkills and attributes for success\nAs the Service Manager with transition experience\nStrong ITSM process ownership (Incident, Problem, Change)\nFocus on service stability, availability, and SLA adherence\nDrive RCA and proactive issue prevention\nEmphasis on delivery excellence and service reliability\nLead a motivated and skilled team of Business Analyst, Application Developers and Technical Architects\nShould be conversant with ITSM & Service Management frameworks\nExecute service transition (knowledge transfer, readiness, stabilization) ensuring smooth shift to steady state\nManage operational readiness, risks, and coordination across build, vendor, and support teams during transition\nAbility to multitask in fast-paced environment\nCommunication skills (written/oral)\nWillingness to travel\nIdeally, you’ll also\nCertification in ITIL 4 foundation and higher levels, or Lean-Six Sigma certifications, or Prince2, or PMP from PMI\nKnowledgeable on Java, or .Net or SaaS products (Guidewire, Salesforce, SAP etc)\nKnowledgeable in cloud based products SAP, Azure/GCP/AWS cloud\nPerform an appropriate role in business development in terms of delivery management and transition and practice development.\nSupervise financial management of engagements to deliver value to clients and to the firm.\nAdoption new outsourcing delivery models & trends.\nDeliver outsourcing programmes, demonstrate expert consulting skills and advanced level of industry expertise to support delivery to clients\nDemonstrate people management and an ability to lead outsourcing services assignments.\nPeople capability development and management for the practice.\nShould be willing to work in shifts and on-call support.\nWhat we look for\nDemonstrated expertise in leading and growing mid-scale Managed Services engagements\nStrong experience in stakeholder management, ability in liaisoning, troubleshooting and problem-solving skills with multiple teams with use of complex technologies.\nProven experience in IT Service Management principles, methods and practices\nExperience Service Designing, Service Transition and\nConfidently articulates Service Management principles and maintains an in-depth knowledge\nA bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline\n10-15 years of experience with minimum 3 years leading mid-scale Managed Services projects\nManaged muti-year SOW with contract value ranging from 1-5 million USD per year\nManaged a reasonably sized team (20-30 FTEs) across locations, in an onshore-offshore model\nExperience working in multiple industries preferably Insurance/Financial services/Banking domains\nExecuted Application engagements across or one of the technologies - Java, .Net, Guidewire, Salesforce, SAP products on cloud.\nShould have executed Service Transitions, Service Design and has hands on experience in taking applications to Steady State in Mandatory for more than 3 clients.\nHands-on experience in driving services to steady state (3+ clients)\nWhat we offer you\nAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.\nAre you ready to shape your future with confidence? Apply today.\nTo help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.\nOur Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.\nProfessional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.\nPeople and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.\nBenefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.\nHow to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.\nSuccessful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.\n“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.\nEY | Building a better working world\nEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.\nEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.\nEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.","description_format":"text","description_chars":10239,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-31T02:30:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ey-techops-service-mgmt-itsm-manager","json_url":"https://alion.io/job/ey-techops-service-mgmt-itsm-manager.json","meta":{"generated_at":"2026-11-06T06:41:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fey-techops-service-mgmt-itsm-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fey-techops-service-mgmt-itsm-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fey-techops-service-mgmt-itsm-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ey-techops-service-mgmt-itsm-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fey-techops-service-mgmt-itsm-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3558743}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3558743},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}