{"id":3284188,"url":"https://alion.io/job/ey-travel-technology-operations-specialist","title":"Travel Technology Operations Specialist","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:45:50Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T00:54:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nTravel Technology\nOperations Specialist\nThe opportunity\nThe Travel Technology Operations Specialist supports technology and AI initiatives across the Travel, Meetings & Events (TME) portfolio. Acting as the operational representative and communication bridge between Enterprise Technology (ET), business subject matter experts (SMEs) and delivery teams, the role ensures operational realities, business impacts and market-specific considerations are understood throughout the solution lifecycle.\nWorking across ET, project teams, local Travel Managers and operational stakeholders, the role translates operational expertise into clear, actionable input for technology teams and communicates solution direction, impacts and decisions back to SMEs. This two-way coordination helps ensure travel technology and AI solutions are practical, well-informed, supportable and fit for purpose once live.\nKey responsibilities\nOperational representation\nProvide operational insight and business context throughout Travel Technology and AI solution delivery.\nHelp delivery teams understand travel processes, market variations, user impacts and support considerations.\nCoordinate the collection, organisation and validation of operational content from SMEs to support knowledge bases used by AI-enabled travel solutions.\nIdentify operational risks, dependencies and practical constraints, and raise them with the project team.\nStakeholder and SME coordination\nAct as the primary communication bridge between ET, delivery teams and business and operational SMEs.\nIdentify and engage the appropriate SMEs, coordinating their participation in workshops, walkthroughs and validation activities.\nTranslate operational knowledge into clear, structured input for technology teams and communicate technical direction, decisions and impacts back to SMEs in accessible business language.\nEngage traveler user groups early to validate strategy and proposed deliverables, gathering feedback to inform decision-making, prioritization and delivery planning.\nMaintain clear information flows, decisions and follow-ups so ET and project teams can access the operational expertise needed to inform their work.\nOperational review and validation\nReview proposed solutions from an operational perspective, including process impacts, market considerations and support implications.\nProvide clear operational feedback and recommendations without owning requirements, functional design or technical decisions.\nConfirm that key operational assumptions are practical and scalable.\nDeployment and stabilisation support\nSupport deployment readiness by confirming that operational impacts have been identified and relevant stakeholders engaged.\nProvide local Travel Managers with the operational input needed to support market communications and engagement.\nGather post-go-live feedback, provide business context for issue assessment and identify improvement opportunities.\nScope\nIn scope: Travel-specific TME tools and automations, non-Concur travel integrations, AI-enabled travel solutions owned by TME Innovation, coordination of operational content for AI knowledge bases, and related travel ecosystem technology.\nOut of scope: Concur ownership or support; business analysis; requirements or functional documentation; process or solution design ownership; technical architecture; project budgets, timelines or governance; formal ownership of communications, training or change management; and technical ownership of AI platforms or knowledge-base architecture.\nSkills and experience\nExperience in corporate travel, travel operations, business operations or a technology-enabled service environment.\nStrong communication, stakeholder management, coordination and relationship-building skills, with the ability to bridge technical and operational audiences.\nAbility to understand complex operational processes and translate risks, impacts and business knowledge into clear, structured information.\nExperience working across functions, markets and cultures in a global environment.\nPractical problem-solving skills and the confidence to challenge assumptions constructively.\nExperience supporting technology implementation, operational change, knowledge management or continuous improvement is desirable.\nKnowledge of corporate travel technology, AI-enabled solutions, Travel Management Companies or the wider supplier ecosystem is desirable.\nWhat success looks like\nET, delivery teams and the right operational stakeholders and SMEs are connected at the right time, with clear two-way communication.\nOperational risks, impacts and market considerations are identified early, translated appropriately and communicated clearly.\nOperational knowledge is collected, validated and organized to support accurate, maintainable knowledge bases for AI-enabled solutions.\nSolutions are practical, supportable and aligned to operational needs.\nLocal Travel Managers receive accurate operational input to support market engagement.\nPost-go-live feedback and lessons learned inform future improvements.\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world 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